Jocelyn Tyler Email and Phone Number

• Manage Time and Attendance for Security Officers.• Generate customized invoicing.• Resolve internal and external customer service issues. • Analyze and review invoice discrepancies.• Assist Cash Applications with variance reconciliation. • Participate in weekly meetings to discuss scheduling, performance, recruiting, logistics, coverage, and Client issues/concerns. • Upload invoices in Supply Portal.

• Prepare monthly journal entries for Cash/Bank Transactions, Prepaid Expenses, and Intangible Assets.• Prepare Intercompany reconciliations. • Reconcile accounts in BlackLine on a monthly basis. • Participate in Internal and External audits to ensure SOX compliance. • Prepare variance analysis and explanations for P&L and Balance sheet accounts.• Support monthly and year-end close process.• Provide support for quarterly and year-end filings. • Coordinate with various departments such as AP, AR, Payroll, and Treasury for items relating to journal entries and reconciliations. • Identify areas requiring process improvements.

• Supervise staff of 4 employees in the implementation and management of billing for Media content.• Manage specialized accounts.• Create customized invoices/spreadsheets for Major accounts. • Work with Departments to streamline order to invoice process. • Work with Senior Management to develop and improve billing processes and procedures. • Conduct monthly meetings with Account Managers to address and resolve customer issues. • Update G/L codes.• Participate in weekly System Integration meetings.

• Review contract agreements.• Negotiate service pricing and terms. • Responsible for staffing, planning, and managing Contract Department. • Implement and manage policies and procedures to achieve monthly targets. • Provide Plan versus Actual variance analysis for Senior Management to focus on key accounts. • Interact with internal and external customers to achieve Customer Satisfaction. • Conduct monthly team meetings to discuss goals and objectives. • Facilitate monthly meter collection and annuity Service Maintenance Agreements.• Assist customers with T&M calls. • Review Scope of Work for Major Accounts. • Visit key accounts to discuss contract negotiations, equipment upgrades, and process improvements. • Develop reports to track business objectives and areas of improvement.• Propose and negotiate Service Maintenance contracts to achieve market share. • Resolve Account Receivable collection issues. • Adjust invoices to coincide with signed Agreements. • Contact Vendors to discuss outstanding Account Payable invoices. • Review and approve personnel timesheets.• Conduct annual reviews and approve raises. • Address disciplinary issues. • Resolve all HR issues.• Process billing for service contracts.• Supervised staff of 7 employees.

• Lead Representative for Client Service Coordinators.• Dispatch service calls.• Prepare customized billing reports for Facility Management accounts.• Resolution of invoice discrepancies.• Maintain billing quality database.• Manage monthly Daily Sales Outstanding.• Interact with internal and external customers. • Monitor Terms & Conditions of customer contracts.