Jocelyn V. Williams Email & Phone Number

Houston, Texas

• Conduct weekly instructor-led training for over 200 Harris County and Non-Harris County users (each month) on Criminal Justice Systems with confidential/private data: TCIC/NCIC (Texas Crime Information Center/National.
• Set up users’ subsystem clearances in Harris County Security Manager application. Train agency Security Administrators and Liaisons on user account creation, maintenance, and clearance process.
• Create Security and JWEB Subsystem Overview Videos which helped users transition from Legacy Systems.
• Determine customers’ work requirements and training requirements and developed use cases to help ensure products and services meet customers’ needs.
• Write test cases/plans and conducted quality assurance testing to ensure application integrity.
• Create process flow documentation, user manuals, installation manuals, and job aids for many internal and external applications, including the RoboHelp Server, the Microsoft eLearning Library, the eAppraisal.

Greater Houston Area

Greater Houston Area

• Clients: American International Group, Inc. (AIG) ExxonMobil Corporation, Inc. Retriever Payment Systems Stewart Title-Landata Systems
• Documented work processes and cross-functional tasks using Visio software, which enhanced employees’ understanding of job responsibilities and inter-dependencies between departments.
• Wrote policies and procedures for IT department that educated employees about job requirements and prepared department for auditors’ visits.
• Created user manuals, job aids, and quick reference guides which helped to streamline work processes and enabled employees to achieve training objectives.
• Developed training modules (Lotus Notes, NetMeeting, and Microsoft Office Suite) for worldwide Business Service Centers.
• Prepared and managed electronic and hardcopy documents associated with Security & Controls (risk assessments, audit reports, service control statements, controls catalogs, and stewardship plans).

Houston, Texas

• Wrote technical content for maintenance releases and new development releases for a variety of documentation deliverables (requirements documents, design documents, test plans, security and controls, reference and user.
• Managed documentation schedule of 7-member team that resulted in development of top-quality documentation for more than 20 new and re-branded products.
• Initiated strategy for re-branded documentation that gained critical buy-in from key players (management, marketing, sales, software consultants, and development) and promoted consistency across product lines.
• Implemented usability testing in documentation development lifecycle that enhanced product quality and raised customer satisfaction.
• Created web-based repository for information (white papers, design specifications, presentations, project schedules, meeting summaries, and customer survey results) that enhanced the communication process among.
• Used Documentum to manage documentation files and create single-source documents and online help systems.