Jocelyn Acuna Email & Phone Number

Bannockburn, Illinois, US

Bannockburn, Illinois, US

• Data Coordination & Validation: Led the setup, changes, and validation of Customer and Material Master data across cross-functional teams, ensuring accuracy for reporting and invoicing.
• SAP S4 Maintenance: Managed maintenance requests within SAP S4 for customer master updates, contract edits, material updates, and sales order modifications to maintain data integrity.
• Issue Resolution: Analyzed and resolved complex customer setup issues (invoicing, sales orders, contracts/pricing) to prevent delays in service and Accounts Receivable.
• Sales Order Management: Supported sales order management by updating/canceling orders and troubleshooting processing and invoicing issues.
• Duplicate Location Management: Identified and clarified duplicate locations in collaboration with field teams to ensure data accuracy.
• Master Data Governance: Actively participated in Master Data Governance initiatives, enforcing guidelines for customer and material workflows as both requester and enhancer.

Bannockburn, Illinois, US

• Performance Excellence: Consistently exceeded monthly goals with an operational accuracy of 99%+, managing an average of 50-80 new site setups daily—far surpassing the target of 30.
• Data Coordination & Validation: Coordinated, analyzed, and completed requests for Customer and Material Master data setups, changes, and validations across cross-functional departments.
• Data Quality Assurance: Ensured the integrity of data by enforcing company governance rules and maintaining high standards of data quality.
• Issue Resolution: Analyzed and resolved complex customer setup issues, including invoicing, sales orders, contracts, and pricing, to prevent delays in service and Accounts Receivable.
• SAP S4 Maintenance: Processed maintenance requests for various Master Data Management elements in SAP S4, ensuring accurate customer data for reporting and invoicing.
• Data Analysis & Correction: Analyzed existing customer-related information to identify and rectify missing data and inconsistencies, driving accurate corporate metrics.

Bannockburn, Illinois, US

• CSA Contract Setup: Managed the successful setup of CSA contracts, ensuring accurate master data input within the SAP system for Shred-it North America.
• Data Migration Support: Contributed to large-scale SAP S/4 Hana data migration projects by establishing and maintaining accurate consumer data.
• Branch Support: Provided support to corporate branches, facilitating the efficient and precise entry of customer data.
• Location Management: Processed timely entries and uploads of new locations daily in SAP, ensuring data consistency and accuracy.
• Duplicate Location Identification: Identified duplicate locations and collaborated with field teams to verify and correct discrepancies.
• Centralized Data Maintenance: Coordinated with various Support Centre departments to uphold the integrity of centralized data elements.

Munich, DE

• Purchase Order Review: Thoroughly reviewed all Purchase Orders, verifying Customer Account information within SAP's Customer Master.
• Approval Management: Ensured all necessary approvals were obtained before finalizing orders, addressing any discrepancies promptly.
• Transaction Execution: Executed transactions with a high level of accuracy and efficiency, typically within 24 hours or less.
• Returns Handling: Managed Excess and Warranty returns by creating RMAs and providing shipping labels to customers.
• Operational Support: Carried out day-to-day functional operations, effectively applying IT systems to enhance workflow.
• Records Maintenance: Maintained organized records and filing systems, entering data into computer systems and specialized software.

Westlake, Texas, US

• Data Entry: Ensured the accurate entry of damage estimates into the Hyper Quest system, maintaining data integrity.
• Error Correction: Proactively corrected errors encountered during the estimate conversion process to enhance accuracy.
• Quality Audits: Conducted audits of both personal and team work to ensure compliance with established procedures and standards.
• Issue Reporting: Identified and reported conversion issues to supervisors, facilitating timely resolutions and process improvements.

Schaumburg, Illinois, US

• Contract Auditing & Preparation: Audited and prepared contract batches for processing, ensuring compliance and accuracy.
• High-Volume Processing: Efficiently processed over 2,000 contracts monthly, including entry, editing, cancellations, and payment applications.
• Customer Service: Delivered exceptional service to agents, dealerships, lienholders, and contract holders, addressing inquiries and resolving issues.
• Bilingual Support: Provided Spanish translation services for phone calls across various departments.
• Cancellation Management: Executed contract cancellations, processed refund checks, and managed cancellation extracts.
• Discrepancy Resolution: Resolved discrepancies between dealership and agent statements to ensure accuracy and consistency.

Associate Of Arts - Aa, Business Administration And Management, General

Education record