Jocelyn Biltgen Email & Phone Number

• Managing up to 10 client projects simultaneously as a Senior Advisory to Delivery Managers• Managing up to 3 client project simultaneously as a Delivery Manager, providing weekly project plan and budget status updates• Managing key technology partnerships and establishing a standard framework for how Infoverity develops partner relationships• Supervising a team of 6 people, along with managing project-delivery teams• Managing more than $3M in revenue annually

Columbus, Ohio Area

• Managed the application support needs of 15-20 clients simultaneously• Introduced the use of JIRA for client requests• Established standard templates for reporting to clients their monthly use and ticket volumes• Established standard metrics for team client management• Supervised a team of 10-13 people• Managed more than $2M in revenue annually

Peoria, Illinois Area

Designing the customer experience for the parts.cat.com eCommerce platform.

Peoria, Illinois Area

• Implemented a new product information management (PIM) tool for managing Cat parts marketing content, which will increase on-line purchases.• Migrated current Cat product content and management process from an outdated PIM tool to the industry-leading Informatica Product 360 PIM.• Owns and manages the Informatica platform.

Peoria, Illinois

Led complex projects using facts and data to support informed decision-making. Projects included:• Defining and visualizing use cases for Opportunity Lead Generation Analyzer (OLGA) lead data, which dealers use to target and grow parts sales. • Standardizing management of used equipment leads for Caterpillar and dealers.

Peoria, Illinois

• Designed a standard process for development of content used to market parts on parts.cat.com. This process was leveraged to populate 200K part numbers, representing 80% of parts revenue, with content, and saved Caterpillar more than $2M.• Developed marketing materials to support the launch of EMSolutions (Equipment Management Solutions) offerings, including European-customer testimonial videos.

Peoria, Illinois

• Developed standard work for Global Purchasing communications, including a strategy for articulating the organization’s new mission and vision. • Created all visuals and communications for the Caterpillar Global Purchasing VP, including presentations to external leaders and the Caterpillar executive office.

Peoria, Illinois, And Geneva, Switzerland

• Successfully redesigned a key marketing brochure, met deadline and budget. • Sent to Switzerland to be the resident expert and change agent to align global marketing processes for efficiency; these new processes and tools were adopted by a team of marketing professionals.

Columbia, Missouri

Designed 100% of the printed and online editions of this monthly, bilingual news magazine. Produced supporting infographics.

Columbia, Missouri

• Reporter: Public Safety beat news reporter for this daily city newspaper.• Graphic Designer: Produced infographics.

Columbia, Missouri

• Music Department Editor: Planned and edited all music copy for this A+E magazine. • Graphic Designer: Designed key music-related feature stories and produced infographics.

Ma, Journalism, 4.0

Activities and Societies: KCOU Radio, 88.1 FM

Ba, Journalism, 3.5

Activities and Societies: KCOU Radio, 88.1 FM, College Music Committee

Ba, Philosophy, 3.5

Activities and Societies: KCOU Radio, 88.1 FM, College Music Committee

Education record