Jocelyn Biltgen Email & Phone Number

• Managing up to 10 client projects simultaneously as a Senior Advisory to Delivery Managers
• Managing up to 3 client project simultaneously as a Delivery Manager, providing weekly project plan and budget status updates
• Managing key technology partnerships and establishing a standard framework for how Infoverity develops partner relationships
• Supervising a team of 6 people, along with managing project-delivery teams
• Managing more than $3M in revenue annually

Columbus, Ohio Area

• Managed the application support needs of 15-20 clients simultaneously
• Introduced the use of JIRA for client requests
• Established standard templates for reporting to clients their monthly use and ticket volumes
• Established standard metrics for team client management
• Supervised a team of 10-13 people
• Managed more than $2M in revenue annually

Peoria, Illinois Area

Designing the customer experience for the parts.cat.com eCommerce platform.

Peoria, Illinois Area

• Implemented a new product information management (PIM) tool for managing Cat parts marketing content, which will increase on-line purchases.
• Migrated current Cat product content and management process from an outdated PIM tool to the industry-leading Informatica Product 360 PIM.
• Owns and manages the Informatica platform.

Peoria, Illinois

• Led complex projects using facts and data to support informed decision-making. Projects included:
• Defining and visualizing use cases for Opportunity Lead Generation Analyzer (OLGA) lead data, which dealers use to target and grow parts sales.
• Standardizing management of used equipment leads for Caterpillar and dealers.

Peoria, Illinois

• Designed a standard process for development of content used to market parts on parts.cat.com. This process was leveraged to populate 200K part numbers, representing 80% of parts revenue, with content, and saved.
• Developed marketing materials to support the launch of EMSolutions (Equipment Management Solutions) offerings, including European-customer testimonial videos.

Peoria, Illinois

• Developed standard work for Global Purchasing communications, including a strategy for articulating the organization’s new mission and vision.
• Created all visuals and communications for the Caterpillar Global Purchasing VP, including presentations to external leaders and the Caterpillar executive office.

Peoria, Illinois, And Geneva, Switzerland

• Successfully redesigned a key marketing brochure, met deadline and budget.
• Sent to Switzerland to be the resident expert and change agent to align global marketing processes for efficiency; these new processes and tools were adopted by a team of marketing professionals.

Columbia, Missouri

Designed 100% of the printed and online editions of this monthly, bilingual news magazine. Produced supporting infographics.

Columbia, Missouri

• Reporter: Public Safety beat news reporter for this daily city newspaper.
• Graphic Designer: Produced infographics.

Columbia, Missouri

• Music Department Editor: Planned and edited all music copy for this A+E magazine.
• Graphic Designer: Designed key music-related feature stories and produced infographics.

Ma, Journalism, 4.0

Activities and Societies: KCOU Radio, 88.1 FM

Ba, Journalism, 3.5

Activities and Societies: KCOU Radio, 88.1 FM, College Music Committee

Ba, Philosophy, 3.5

Activities and Societies: KCOU Radio, 88.1 FM, College Music Committee

Education record