Jocelyn Martin Email & Phone Number

Lancaster, Pa, Us

Elizabethtown, Pennsylvania, United States

York, Pennsylvania Area

www.srcai.com

Willow Street, Pa

When I was with Holleran, I witnessed through our senior living resident surveys how painful it can be for them during construction. From the provider’s point of view, it can be daunting to navigate the construction process and all of its usual challenges, unforeseen costs and delays. As an employee of CCS Building Group, I was part of the solution. As an employee of CCS, I, along with my colleagues, were able to advise providers of how to use simple, cost-effective measures that prevent these usual construction nuisances. In this capacity I was charged with raising awareness of our approach and proliferating best practices that can be easily implemented to make resident life better and increase the marketability of living spaces. I was chosen for this role not for my knowledge of building, because I knew very little before I started, but for my intimate knowledge of senior living, my genuine interest in improving quality of life for residents and staff, and the relationships that I have built with providers.

Mountville, Pa

Holleran provides research services to not-for-profit Continuing Care Retirement Communities. People partner with Holleran because they have 40% higher response rates than most other providers, and their surveys are customized, not cookie cutter. They enjoy very low client turnover.A former co-workers’ sister connected me to this job. I was enthusiastic to be a part of a company with such a great sense of purpose and to make an impact on such a wide variety of people in their day-to-day lives. Prior to my departure, I was instituting better internal cross-training to improve clients’ operational planning. We were introducing new benchmarks in training based on common findings within communities from our Employee Engagement Surveys. I had been spearheading the development of a suite of webinars that Holleran will offer to further foster the exchange of best practices in the field of senior living. The ultimate goal was to empower communities to self-manage various operational components, such as social accountability, and prevent government mandates. To further support this mission, I had written a whitepaper on Social Accountability that identified what efforts were being made in terms of programs and financial investments and what levels of the organizations are involved.

In 2004 I started in Admissions at YTI and this enabled me to talk to students in depth about their goals and interests. Because of my success in this area, my diplomatic style, my business degree and my financial background, I was asked to assume the position of Director of Financial Aid. I was charged with breaking down the silos that existed between administrative departments, and was successful. The hardest part of the job was breaking the news to families when financial assistance was not approved. In most cases, however, I found creative solutions, sometimes procuring funds from PHEAA, and made it possible for some kids to achieve their potential who had few other opportunities to do so. I also had the opportunity to manage and mentor 3-4 Financial Aid employees.

My experience at Wachovia was eye-opening. I felt a great responsibility in deciding if a consumer credit application should be approved or denied, and pressure came from both the applicant and the bankers. Because I remained vigilant in using the established criteria, did not approve anything higher than 80% loan-to-value, and was not swayed either way, I know I made the best decisions. The most valuable thing that I gained from this experience was the lesson that I learned about the risk of borrowing and the value of saving and waiting.

Scottsdale, Az

I learned how to sell in this job while I was still in college and started with a very affluent client base. It was quite intimidating at first. However, now that I am experienced I appreciate that this was my first experience in selling and I could learn so early that I could be a valuable solution-provider to those who could afford the best of everything. It was reassuring to know that I could relate to them as people, just as I could with anyone else. I was even promoted quickly within the organization to various branches due to the success that I enjoyed as a teller, and then as a Customer Service Associate, and then as a trainer of other CSAs at a retail branch. My last position, Relationship Banker, was a key holding position at a full-service branch.

Bachelor Of Science, Global Business/Marketing

Associates Of Arts, Business