Jocelyn Bustos Email & Phone Number

Chile

Nueva York, Estados Unidos

Currently, assigned to Disney as main client working on internal frameworks and supporting the Disney digital team in different initiatives.

Viña Del Mar, Región De Valparaíso, Chile

Región Metropolitana De Santiago, Chile

I was working on two different projects for mobile games, part of EA Sports Studio; Soccer Clash and UFC2. I worked on two projects for mobile games, part of EA Sports Studio; Soccer Clash and UFC2. As part of the UX Team, I worked hand in hand with Game Designers and UI Artists. My work was to understand user needs and feedback received based on the playtest to think about how to solve it, mainly working on the gameplay. From the UFC side, the work was to improve the current version published on the store and Soccer Clash I worked on the beta version, but there wasn’t published.

Región Metropolitana De Santiago, Chile

Working to Product Registration project at Rockwell Automation, industry dedicated to industrial automation and information and makes its customers more productive and the world more sustainable. My role was to redesign the whole experience from scratch to very specific customers, understand their necessities and materialized in a user interface.

Provincia De Santiago, Chile

Denied Boarding / Aug 2020 - Apr 2021One of the main objectives was to validate the business case of the project in a short time through a model based on experimentation. Validate scope, adherence, and execution in different stages was a milestone to go to the project stage.Order Management project / Apr - Aug 2020Part of the design team delivering experience enhancements to a complex flow of My Trips, Ticket exchange and refunds.·My Trips / Jul 2019 - Apr 2020About 2019, one of the most achievements was redesigned a complete product with more than 15 services, this challenge was in the experience area as also in the technical developing, managing to go production with a strong MVP in less than one year.·Ticket change / Out 2017 - Jul 2019Around 2017 in the project ticket change, this service part of LATAM Airlines was responsible for generating most of the call to the Contact Center for exchange inquires. The challenge was to analyze and diagnose usability problems inside of user flow and set up improvements in a process of continuous delivery, prioritize those improvements that were less effort and high value to the client.Another activities than I was involved in was support in a transversal track through of Design Sprint methodology with the challenge to re-design the booking process at LATAM Airlines,

Santiago De Chile

The most challenging task was leading the creation of a product that can offer enough tools for every client in different industries could create and customize your own website through templates. Also, we work for different projects and platforms: websites, natives applications, and apps for TVOS.

Belo Horizonte Y Alrededores, Brasil

As a co-founder my principal responsibilities were focused to deliver an experience perspective for the APP that we’re building with a B2B model, that means can introduce strategies for the fidelity of clients and dealer of the product in a way to give continuity and consistently to the value proposition. I was also in charge of the marketing, graphic pieces, and the construction of the experience and interface design to the landing page and the app.

Santiago De Chile

In the short time that I was working for Firstjob I was involved in the redesign of the web platform in a way to give a better experience to the search of talent for first jobs, besides, I created a customized platform for the intern management of jobs for the Santander bank and the forest company, Arauco Chile.

Belo Horizonte Y Alrededores, Brasil

Here I started my transition from graphic to the digital area, one of the biggest challenges was starting to know the digital world in a deeper way. I began by applying interface design for different industries like laws, e-commerce, interactive applications for children with along with the creation of pieces for intern branding for the agency.

Belo Horizonte Y Alrededores, Brasil

I arrived at Noisinho da Silva and The Products company as a part of my voluntary exchange to get my professional practice done for just 3 months. One of the biggest challenges of getting into an exchange, alongside getting my first job, was facing a new language that I didn’t speak and a new culture of work, totally different, however, I was able to learn the language and also accomplished to get hired. Inside this new role as a Director of Art, I was in charge of creating graphic pieces online/offline for the event Oficina da Ciranda that realize for a lot of people in São Paulo.

Postgrado En Usabilidad, Ux Y Diseño De Interacción, User Experience

Diseño Gráfico Profesional, Diseño Gráfico