Jocelyn Watson Email & Phone Number

Richardson, Tx, Us

Richardson, Texas, United States

Plano, Texas, United States

Responsible for delivery of small cell wireless 4G LTE and 5G New Radio product documents, customer training materials, and marketing content. - Managed the development of and wrote technical documentation in support of 25+ products and solutions. - Produced 120+ documents/datasheets yearly with a ~30% year-over-year increase in number of documents and page counts. - Researched, wrote, and edited end-user documents, focusing on clear and concise content and translation language cleanup: installation, administration, configuration, and feature description guides; Marketing white papers, case studies, educational briefs, solution briefs, and product datasheets. - Built and established a successful remote team of four technical writers. - Performed staffing and human resource management functions. - Directed documentation staff on the development of prioritized objectives and assignments, strategies, plans, and schedules. - Developed and maintained training content that was tailored to the audience depending on the market segment for each session. - Reviewed with SMEs and updated before each session to ensure objectives were applicable to the market. - Developed plans to begin moving content into the Confluence HTML-based content management system.

Plano, Texas

Responsible for delivery of customer documentation for Multimedia, Unified Communications, SaaS, and elastic cloud-hosted multitenant solutions and products. - Delivered administrative and end-user documents to meet customer needs, focusing on streamlining information for usability. - Created and maintained detailed plans according to program criteria, which included delivery schedules, milestones, and reviewer information. - Managed international project team across multiple sites and time zones. Performed staffing and human resource management functions. Managed 12 direct reports across 10 projects. - Negotiated headcount and funding based on program needs. Tracked and managed a budget of $1M+. - Directed documentation staff on the development of objectives, strategies, plans, and schedules for project managers and technical writing resources. - Regularly assessed internal and external defects and created plans to improve the quality of the documents. - Performed risk analysis, mitigation, and management. - Led and coordinated internal, cross-functional teams and third-party partner to design and implement new customer documentation portal. - Gathered requirements, determined scope, and created business plan to gain buy-in and approval from leadership. Successfully led program through design, development, and implementation phases. Created and executed detailed test plans to ensure portal integrity before go-live. - Developed a methodology for documentation delivery in Agile process, used as a best practice company-wide; selected to present findings and use case at national technical communications conference

Plano, Tx

Frisco, Texas

Frisco, Texas

Managed on-time creation and delivery of documentation for multiple Broadband/CVoIP products and solutions, WiMAX, and IPTV products and releases.

Richardson, Texas, United States

Responsible for design, development, and maintenance of the technical documentation for a variety of CVoIP products. Duties included participation in design reviews, document validation testing, and delivery of information to internal and external customers. As project lead, directed day-to-day business of multiple documentation projects including plan development and assignments.

Richardson, Texas

Managed completion/delivery of large-scale documentation projects from initial edit to final print-ready copy for Lightwave, Cross-Connect, and Microwave product documentation. Led team of editors, illustrators, and print distribution personnel throughout the entire publication production process. Coordinated efforts between cross-functional teams to achieve quality documents for specified milestones.

Associate Of Arts (A.A.), Design And Visual Communications, General

Education record