Jocelyn Cannon Email & Phone Number

•Cultivates reporting metrics, analysis data, and presents information surrounding marketing effectiveness, and customer relationship management in a clear, logical, and concise manner.•Supports the Solar Installation sales team to develop and optimize procedures that manages the flow of onboarding external partnerships and government contracts. •Crystalized financial portfolios for families, businesses, and business owners by introducing effective ways to systematically maximize savings.•Restructured email marketing templates to include more visuals, shorter paragraphs, increasing click rates by 16% in 4 weeks.

Charlotte, North Carolina, United States

•Managed and coordinated the development, prioritization, and approval of paid appropriate housing for high-risk teens by collaborating with cross functional teams in Community Resource, Law Enforcement, and Legal resulting in the increase of children returning home.•Collaborated with clients, internal and external teams to ensure case project requirements are documented and communicated at every phase to decrease client grievance complaints by 23%.•Developed the Employee Referral Bonus policy to help provide incentives to current employees and increase employee retention rate.•Created and maintained updated communications logs detailing any change request for future audits or oversight sight committees between internal and external stakeholders.

Charlotte, North Carolina, United States

•Developed marketing strategies and implemented marketing tactics to deliver business objectives, increasing online engagement by 15% in the first two weeks.•Developed key rituals and provided detailed documentation to the team to ensure the company remained in align with the Online Push project overall goal. •Studied user feedback trends and extrapolated the data in Excel to understand customer needs and experience and presented project deliverable to senior management and analytics team.•Redeveloped policies, procedures, and quality control standards, decreasing errors by 20%.

Columbus, Ohio, United States

•Lead the creation of all project deliverables for the ‘Crisis Intervention” to ensure adherence to quality standards including reporting documents, related reference material, and policy and procedure documentation while identifying resources to mitigate risk and drive business growth for program usage and consideration. •Developed plans with milestones and contingency plans as needed based on budget, timing, and case needs and provided timely communication and flow of information to senior leadership and key stakeholders.•Increased collaboration and improved efficiencies amongst across teams and external partners.

Hampton, Virginia, United States

•Answered inquiries regarding checking and savings accounts and other related products increasing customer sales by 28%.•Investigated and promptly resolved issues with patron accounts decreasing customer turnover rate by 18%.•Identified potential needs through observation, questioning, and listening.•Mentored a newly hired team of 3 members on appropriate responses to patron questions.•Filed and wrote Suspicious Activity Reports (S.A.R.) for over 150 accounts per month when needed.

Hampton, Virginia, United States

•Researched the usage of the library to increase student and community engagement. •Analyzed the competition, comparing products and services to suggest product evolution to C-level suite and stakeholders.•Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.•Assisted in board meetings and appointment scheduling.•Trained Library staff on the document retention system.

Hampton, Virginia, United States

•Participated in stakeholder meetings with cross-functional teams and helped define go-to-market strategies. •Collected and updated data in the system for the Upward Bound A.P.R. (Annual Performance Report).•Conducted in-depth market analysis and presented reports to stakeholders, suggesting development strategies that saved $8K+.•Recognized by executives and managers for achieving extraordinary results and constantly performing excellent work.

Criminal Justice And Corrections

Master Of Business Administration - Mba