Senior Project Manager contracted through iSoftStone to Microsoft's Accessibility team, focused on: • Development, planning, and implementation of enterprise-wide strategic initiative to drive increased accessibility in the employee experience.• Development of project plans, including goals, milestones, and metrics for measuring impact and track progress.• Creating communications and reporting plan, including scorecard development, stakeholder communications, content and planning for executive reviews.

Business Program Manager in Microsoft's One Commercial Partner division (contracted through Simplicity Consulting). Key responsibilities:• Leveraged reporting suite and other analytics tools to build customized reports on key performance indicators (KPI) in cloud consumption and pipeline for strategic accounts.• Analyzed partner incentive programs for pre and post-sale activities and impact.• Drove data gathering in preparation for executive business reviews (monthly, quarterly). • Worked with stakeholders to gather and develop requirements for customized business intelligence reporting and dashboard in Microsoft Excel and PowerBI.

• Identified key drivers and common patterns of demand in the Lab and other research teams for support and procurement services; created a centralized support team and launched shared services in key areas, saving $4M + in headcount while expanding support to include the entire research division in Redmond.• Member of the Lab senior leadership team, responsible for finance and headcount ($100M + budget), finance/operations analysis and reporting, strategic planning, partner engagement and internal communications. • Managed a team of 5 business program managers responsible for end-to-end, specialized procurement, onboarding, event and support services to 500+ research employees.• Designed and implemented online workflows to automate time-intensive processes (gratis visitor processing, requesting event support), cutting turnaround time by average of 60% and saving nearly 1,000 hours in researcher and staff time annually.

• Project manager for a portfolio of content and solutions projects for the legal division’s web portal, which provides content and online services to over 130,000 employees in 145 countries.• Rescued stalled e-records project with potential to impact immigration processes company-wide; worked with cross-functional team to troubleshoot requirements, negotiate new resources, and deliver revised project plan that led to successful release within the year.• Worked with business owners to articulate project goals and scope; translated business requirements into technical terms, developed project plans and drove execution with cross-functional teams (often including IT, business analysts, design and content specialists).• Designed and delivered online newsletter template and workflow, including training materials, for employment law team, reducing time spent on production for the legal team by 80%.• Led successful 30-day migration and redesign of company compliance training site, including localization and deployment to International markets.

• Twice recognized for outstanding performance (Microsoft Gold Star awards).• Created and launched shared services program providing support across teams for high volume administrative tasks, resulting in 50% reduction in vendor spend across the division; program was adopted as permanent business function. • Worked closely with Corporate Vice President to craft executive messaging on key business results, strategic decisions, and operating priorities.• Developed and led organizational communications (planning, programs, events), driving alignment across 5 + sub-teams and yielding an increase of more than 30% in employee engagement and satisfaction.• Project-managed the work of virtual legal team on a $6B acquisition, coordinating stakeholder inputs and acting as liaison to the corporate integration team.

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