Jocelyn Carrillo Email & Phone Number

Management and oversight of High and Medium Inherent Risk Third Party vendor relationships in partnership with other Delivery Managers, Lines of Business, Senior Management, Third Party Oversight (TPO), Global Supplier Services (GSS), Sourcing, Supplier Assurance Services (SAS) and other key stakeholders within the Home Lending line of business. Monitored and oversaw vendor contracts and budgets, invoice reconciliation, performance measurement, audit and regulatory compliance. Success in identifying process gaps and implementing controls and processes to ensure contract adherence that aligns with business and regulatory requirements.

Managed and mentored a team of 8-16 non-exempt employees in Mortgage Banking Collections Operations department. Facilitated training sessions and coached employees to ensure quality of work was in compliance of established company guidelines and policies for: repayment plans, Chase Home Affordable Modification Program (CHAMP) and Home Affordable Modification Program (HAMP) workout plans, Non Control Reports, Document Escalation, Mail Process and Collections, Loss Mitigation-Collections Cash Decisioning, Control Reports, Borrower Retained Counsel (BRC), Telephone Consumer Protection Act (TCPA) and Fair Debt Collection Practices Act (FDCPA).

Analyzed and calculated delinquency quotes including all outstanding payments, fees, and advances on home loans in Foreclosure and Loss Mitigation and generating payment plan package documents to mail to customers. Audited outgoing payment plan package documents submitted by processors for accuracy and quality assurance.

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States