Jocelyn Demaio Email & Phone Number

Hartford, Ct, Us

As the Head of End User Services, I lead a team responsible for ensuring our workforce is equipped with the technology needed to stay connected and productive. This includes managing critical tools such as email, voice, meeting technologies, laptops, virtual desktops, and all related support, including the service desk and walk-up tech assistance.In addition to day-to-day operations, I'm spearheading efforts to enhance personal productivity through cutting-edge solutions like Microsoft 365 Copilot, driving the integration of GenAI into our workflows. My goal is to enable a seamless, innovative, and highly supported tech experience for all employees.

Hartford, Ct, Us

• Lead all technology and strategic deployments for existing and future Collaboration, Web-Conferencing, Meeting Room, Video-on-Demand, Live Stream and Voice services.• Lead the Virtual Desktop Service, Mobile Experience, and Device Builds for the Enterprise.• Oversee transformation of end user experience by solving complex business goals through selective innovative technologies. • Responsible for empowering end users and driving adoption, usability, and productivities of services. • Thought leader creating equal opportunities with the use of technology for co-located, remote, and a hybrid workforce.• Patent pending for "Enterprise Governance Inventory and Automation Tool."

Hartford, Ct, Us

• Served as head of collaboration technology including the Microsoft 365 suite of applications, telephony tools, conference rooms, digital display boards, and more.• Led a successful enterprise-wide (26K user) migration to the Microsoft 365 suite of applications. • Recognized with a Chairman's Award for managing the COVID-19 remote work initiative, and for expediting implementation of leading-edge technologies. • Modernized best practices around hybrid work, and created an equitable meeting and collaboration experience for a the enterprise. • Led large change management and training efforts such as Microsoft 365 and a contemporary mobile experience. • Patent published for "Bi-Directional Enterprise Software Integration with Collaboration Tools."

Hartford, Ct, Us

• Acted as the principal interface between the CTO and the information technology divisions within the company’s businesses helping to transform IT to an "as a service" model.

Hartford, Ct, Us

• Helped attract, engage, develop and retain future IT leaders targeting core IT job families. • Cultivated talent by providing direct coaching and feedback to team members resulting in role placement within key roles throughout the organization.

Hartford, Ct, Us

• Integrated best practices and processes (i.e. – ITIL) for service desk tools and technologies.• Improved operational effectiveness of the 70+ person IT Service Desk by ensuring productivity of service desk analysts and made certain that SLA’s were achieved and customer expectations were met/exceeded.

Hartford, Ct, Us

• Designed and implemented formal quality assurance processes.• Served as expert facilitator to the IT Training consortium in support of company products, applications, systems, and employee soft-skills.

Glastonbury, Ct, Us

• Fitness is my passion and I'm proud to own a digitally connected, indoor cycling & strength studio and share it with my Empowered clients.

Ms, Organizational Management

Ba, Sociology