Jocelyn Demaio Email and Phone Number
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I have found a way to balance my love for the corporate world and pursue my passions. I live a fulfilled life. By day, I am Head of End User Services for The Hartford. I am a servant leader and oversee the service desk, remote and onsite tech support, workspace and client servics, collaboration tools, and the end user experience team. I spend many hours each month volunteering. In 2015, I was recognized by Hartford Business Journal as a Forty Under 40. In 2018, 2019, and 2020 I was recognized with the President’s Volunteer Service Award.I am a highly passionate, energetic, and ambitious person. I believe I was put on this earth to help others achieve their goals and take great pride in doing so. I have extensive experience in the fitness field and began instructing in 2000. I hold numerous fitness certifications in a range of modalities. After ten years of dreaming about it, I opened Empowered Indoor Cycling & Strength Studio so I could share my passion for fitness with others. I’m grateful for my strong team of instructors, personnel, and my business partner, all who contribute to providing a top-notch workout experience, unparalleled to anything else in the industry.We all have 24-hours in the day, I choose to fill them with all things I enjoy.
The Hartford
View- Website:
- thehartford.com
- Employees:
- 10
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Head Of End User ServicesThe Hartford Jun 2024 - PresentHartford, Ct, UsAs the Head of End User Services, I lead a team responsible for ensuring our workforce is equipped with the technology needed to stay connected and productive. This includes managing critical tools such as email, voice, meeting technologies, laptops, virtual desktops, and all related support, including the service desk and walk-up tech assistance.In addition to day-to-day operations, I'm spearheading efforts to enhance personal productivity through cutting-edge solutions like Microsoft 365 Copilot, driving the integration of GenAI into our workflows. My goal is to enable a seamless, innovative, and highly supported tech experience for all employees.
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Avp Collaboration Services & End User ExperienceThe Hartford Apr 2022 - Jul 2024Hartford, Ct, Us• Lead all technology and strategic deployments for existing and future Collaboration, Web-Conferencing, Meeting Room, Video-on-Demand, Live Stream and Voice services.• Lead the Virtual Desktop Service, Mobile Experience, and Device Builds for the Enterprise.• Oversee transformation of end user experience by solving complex business goals through selective innovative technologies. • Responsible for empowering end users and driving adoption, usability, and productivities of services. • Thought leader creating equal opportunities with the use of technology for co-located, remote, and a hybrid workforce.• Patent pending for "Enterprise Governance Inventory and Automation Tool."
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Director Of Collaboration ServicesThe Hartford Feb 2016 - Apr 2022Hartford, Ct, Us• Served as head of collaboration technology including the Microsoft 365 suite of applications, telephony tools, conference rooms, digital display boards, and more.• Led a successful enterprise-wide (26K user) migration to the Microsoft 365 suite of applications. • Recognized with a Chairman's Award for managing the COVID-19 remote work initiative, and for expediting implementation of leading-edge technologies. • Modernized best practices around hybrid work, and created an equitable meeting and collaboration experience for a the enterprise. • Led large change management and training efforts such as Microsoft 365 and a contemporary mobile experience. • Patent published for "Bi-Directional Enterprise Software Integration with Collaboration Tools."
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Director Of Account Management For Chief Technology OfficeThe Hartford Apr 2014 - Feb 2016Hartford, Ct, Us• Acted as the principal interface between the CTO and the information technology divisions within the company’s businesses helping to transform IT to an "as a service" model.
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Manager, Technology Leadership Development ProgramThe Hartford Jul 2012 - Mar 2014Hartford, Ct, Us• Helped attract, engage, develop and retain future IT leaders targeting core IT job families. • Cultivated talent by providing direct coaching and feedback to team members resulting in role placement within key roles throughout the organization.
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Manager, It Service DeskThe Hartford May 2011 - Jun 2012Hartford, Ct, Us• Integrated best practices and processes (i.e. – ITIL) for service desk tools and technologies.• Improved operational effectiveness of the 70+ person IT Service Desk by ensuring productivity of service desk analysts and made certain that SLA’s were achieved and customer expectations were met/exceeded.
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Qa ConsultantThe Hartford Aug 2002 - Apr 2011Hartford, Ct, Us• Designed and implemented formal quality assurance processes.• Served as expert facilitator to the IT Training consortium in support of company products, applications, systems, and employee soft-skills.
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Owner & Chief Empowered OfficerEmpowered Indoor Cycling & Strength Studio Dec 2016 - PresentGlastonbury, Ct, Us• Fitness is my passion and I'm proud to own a digitally connected, indoor cycling & strength studio and share it with my Empowered clients.
Jocelyn Demaio Skills
Jocelyn Demaio Education Details
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Eastern Connecticut State UniversityOrganizational Management -
University Of ConnecticutSociology
Frequently Asked Questions about Jocelyn Demaio
What company does Jocelyn Demaio work for?
Jocelyn Demaio works for The Hartford
What is Jocelyn Demaio's role at the current company?
Jocelyn Demaio's current role is Top 100 UC Influencer | Head of End User Services at The Hartford | Owner of Empowered Indoor Cycling and Strength Studio.
What is Jocelyn Demaio's email address?
Jocelyn Demaio's email address is jo****@****ord.com
What is Jocelyn Demaio's direct phone number?
Jocelyn Demaio's direct phone number is +121564*****
What schools did Jocelyn Demaio attend?
Jocelyn Demaio attended Eastern Connecticut State University, University Of Connecticut.
What are some of Jocelyn Demaio's interests?
Jocelyn Demaio has interest in Teaching Group Exercise Classes, Traveling, Singing, Trying Out New Restaurants, Acting.
What skills is Jocelyn Demaio known for?
Jocelyn Demaio has skills like Leadership, Process Improvement, Training, Change Management, Management, Coaching, Program Management, Leadership Development, Business Process Improvement, Strategy, It Strategy, Public Speaking.
Who are Jocelyn Demaio's colleagues?
Jocelyn Demaio's colleagues are Xuelian Wan, Sandy Sheldon, Subhashini Natarajan, Mike Durkan, Josh Bouchard, Randall Jarvis, Michele Chapin.
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