Founder of Capacities & Beyond, a training and consultancy firm dedicated to empowering businesses, organizations, and individuals through tailored programs in communication, conflict resolution, and leadership development and copywriting and translation services. Specializing in Communication and capacity building, mediation, and peacebuilding initiatives that drive both personal and organizational growth.Key Responsibilities and Achievements:•Strategic Leadership: Spearheaded the development and implementation of training programs that foster communication skills, conflict resolution, and team dynamics for both public and private sector organizations.•Program Development: Designed and delivered over 20+ customized programs, including initiatives supporting social cohesion and peacebuilding in collaboration with international organizations such as the United Nations and local NGOs.•Results-Driven Impact: Designed and delivered comprehensive communication and soft skills workshops, resulting in a 30% increase in team performance and collaboration across multiple organizations. These workshops focused on key areas such as emotional intelligence, positive interactions, people profiling, public speaking, effective communication, and conflict resolution, which led to improved teamwork, reduced misunderstandings, and enhanced leadership dynamics.• Promoted the introduction of Everything DISC certification, becoming a recognized partner and enhancing the company's credibility in behavioral assessment and development programs.•Team Coaching and Mentoring: Conducted both one-on-one and team coaching sessions for senior management and their teams, guiding them in developing more cohesive communication strategies and fostering a collaborative environment. Through tailored coaching approaches, teams improved internal communication processes, increased trust, and demonstrated more effective leadership.

A recognized mediator and senior trainer at Saint Joseph University’s Professional Mediation Center, with over 17 years of experience in mediation, peacebuilding, and conflict resolution projects. Expertise in designing, implementing, and facilitating mediation projects aimed at supporting local and national stakeholders in resolving conflicts.Key Responsibilities and Achievements:• Mediation Projects: Contributed to more than 30+ mediation projects across various sectors, including social, intercultural, and commercial mediation, resulting in enhanced dialogue and conflict resolution among stakeholders.• Peacebuilding Initiatives: Contributed to setting up national peace local mechanisms, collaborating with international NGOs such asUN Women, UNDP, and GIZ to support community engagement and reduce social tensions.• Program Design: Developed and coordinated training programs for local and national communities, focusing on security, social cohesion, and conflict mitigation. • Facilitation Expertise: Delivered conflict management workshops and training sessions to a wide range of audiences, from local community leaders to multinational organizations.• Capacity Building: Provided mediation training to national security agencies, including **Lebanese Internal Security Forces (ISF), leading to the successful adoption of conflict resolution strategies in their operations.

Freelance Translator (Language Pair: Arabic-English/ English- Arabic; French-English)-Delivered high-quality translation services for various industries, ensuring cultural nuances and context are preserved.-Collaborated with clients to translate marketing materials, legal documents, and training resources, enhancing their outreach and comprehension across diverse audiences.-Conducted bilingual workshops and training sessions, facilitating communication between Arabic-speaking and English-speaking participants.Translation Project Manager-Managed translation projects from inception to completion, coordinating with linguists, editors, and clients to ensure timely delivery and accuracy.o Implemented quality assurance processes that reduced errors by 30%, leading to increased client satisfaction and repeat business.-Developed training materials for translators, focusing on best practices in cultural sensitivity and effective communication.

A seasoned Communication Consultant with 19 years of experience in delivering workshops, seminars, and leadership training across various industries. Focus on empowering organizations through the development of interpersonal skills and positive interactions, conflict resolution techniques, and team-building exercises that drive productivity and enhance leadership.Key Responsibilities and Achievements:Training Delivery: Delivered more than 100 high-impact soft skills workshops for diverse organizations, focusing on conflict resolution, communication strategies, and team dynamics.- Designed and delivered women empowerment programs focusing on leadership, communication, and personal development to support women in professional and personal growth.- Client Impact: Supported organizations in improving internal communication and leadership, resulting in a 30% increase in team efficiency and reduced workplace conflict. Tailored Workshops: Delivered bespoke training solutions for IFRC, SSSD, ISF, and various NGOs, focusing on leadership development, team dynamics, and mediation techniques. - Executive Coaching: Worked closely with senior executives, providing communication strategies that led to improved decision-making and leadership clarity in dynamic environments. - Diverse Expertise: Delivered interpersonal skills, communication and conflict resolution programs across different sectors, including banking, non-profits, and higher education, adapting content to cultural and organizational contexts.

Experienced lecturer and course coordinator with a focus on developing conflict resolution and leadership skills as well as English Communication Skills curricula for various universities. Skilled in designing and delivering courses that enhance students’ professional communication and conflict management abilities Key Responsibilities and Achievements:• Curriculum Development: Designed and coordinated communication and conflict resolution skills courses for 10+ faculties, training over 4,000 students in business, political science, leadership and Human resources disciplines.• Leadership in Education: Led the restructuring of the **Bureau of Languages** at Lebanese University, introducing innovative teaching methodologies that improved student outcomes by 45%. Trained and supervised a team of 10+ teachers, providing guidance on delivering communication skills courses effectively across multiple campuses.• Specialized Programs: Developed and delivered ESP (English for Specific Purposes) courses, catering to students in fields such as medicine, engineering, and business, ensuring content met professional needs. Designed communication courses and conflict resolution skills for health and human resources professionals.

• Provided expert translation services for high-level communications, official documents, and speeches, ensuring accuracy and cultural relevance in both Arabic and English.• Attended top officials meetings and contributed to the development of the meetings agendas and talking points. • Actively participated in interdepartmental meetings, offering insights on language accessibility and communication strategies to improve public engagement and understanding of governmental initiatives.• Collaborated with government officials to facilitate effective communication during international meetings and events, enhancing diplomatic relations and ensuring clear messaging.• Developed and maintained a comprehensive glossary of key terms and phrases used in governmental contexts, contributing to consistency in translation and communication across departments.