Jocelyne Pena Email & Phone Number

Remote

Respond to customer emails, chats, and phone calls via Zendesk. Collaborate with various departments on assigned tasks. Translate technical terms into simple terminology. Administer user management for third-party software. Troubleshoot staff hardware and software for better performance. Create and update existing resource articles.

North Las Vegas, Nevada, United States

Process and perform daily bank transactions like deposits and withdrawals, receiving loan or mortgage payments, and cash advances. Provide customer service in an empathetic and friendly manner that satisfies the customer's needs and build loyalty to the bank. Identify and resolve customer needs like navigating and guiding them through step by step process.

Las Vegas, Nevada, United States

Check in 20-25 devices a day into ticketing system and listen to customers’ concerns for repair. Run diagnostics on Apple products and notify technicians about the type of service needed. Follow up and engage with customers through phone calls and update them on their device’s status, resulting in 15% increase in clientele.

North Las Vegas, Nevada, United States

Listens to and resolves customer complaints or inquiries, increasing 10% customer satisfaction. Process credit and debit card transactions, along with taking money and providing correct change. Keep track of cash drawer and balances it at the end of the shift.

Receive and inspect incoming items within a timely manner. Review invoice for accuracy on shipment. Organize inventory in the stockroom and replenish stock on sales floor as needed. Answer customer and sales associate questions about available items in stock.

Computer Science

Bachelor Of Arts - Ba, Psychology

Psychology