Jocelyne Flores Email & Phone Number

Conducted functional assessments, collected data, and implemented behavior plans based on assessments. Communicated effectively with families about their child's progress in therapy sessions.Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.

• Pull together orders, package up the groceries each customer requested, and prepared them for pick up• Assist customers with any questions or concerns during their visit at the store• Demonstrated excellent communication skills and strived to exceed customer expectations• Monitor dashboard in order to expedite customer throughput• Help maintain facility in a creative and customer friendly manner to maximize sales and gross profit potential

Humble

• In charge of accounts receivable from insurance companies and patients• Assured that all requirements necessary are present per insurance verification• Updated insurance codes to ensure claims are processed successfully• Contacted patients to assure they are aware of their copays and eligibility on procedures needed to be done• Answered incoming calls and assisted patients and vendors with any questions• Followed HIPPA laws and stayed up to date with healthcare laws

• Worked with administration on HR related issues including disciplinary actions and leave of absence• Maintained department compliance for mandated trainings for new and current employees• Followed up on any unfiled employee paperwork and forms• Served as the depart liaison with HR division (recruitments, benefits, compliance, employee relations, and payroll)• Keeping the staff up to date with the latest work policies and labor laws

Psychology

Activities and Societies: Psi Chi Psychology ClubMinor Human Development & Family Studies

Associate Of Arts - Aa

High School Diploma