Jocelyn Gonzalez Email & Phone Number

Seattle, Washington, Us

Created visualizations to communicate customer flow processes and improvement opportunities related to card processing service and reviewed API documentation to align team on feature expectations and increase product subscriptions. Lead internationalization efforts to support a global audience, reviewed potential libraries for Pluto client, and managed translation management services.Shipped key Travis CI functionality for an internal tool which more than doubled number of beta builds, saved 3-4 hours a week of engineer time and eliminated errors due to manual deployment steps.Wrote code for client and servers in Javascript using Aurelia, Node, Mocha and Chai.Worked as an integrated team member to implement best practices such as stand-ups, weekly plannings, sprints, retros, pairing and Test Driven Development.

Seattle, Wa, Us

Student in a highly selective and intensive software development training program using Ruby/Rails, HTML5/CSS3, and Javascript. Worked independently and in teams on projects in Rails and Backbone in an agile environment emphasizing Test Driven Development.Wombutts - Ada Capstone ProjectCreated an in-browser 2D game using C#, Unity and MonoDevelop for a self-directed, month-long project. Available at https://pikachubff.itch.io/wombutts.

Lake Success, New York, Us

Washington, Dc, Us

Provided customer support on team for Kony 2012 - Invisible Children’s largest awareness campaign, reaching over 100 million people worldwide- Responded to high frequency customer service requests using Magento, Shopify.com, and Desk.com- Addressed media and public inquiries at front deskCoordinated presentations for 14th national tour with new and pre-existing supporters Promoted in leadership as a returning movement intern to house manager where I led weekly meetingsand managed expense reporting

Washington, Dc, Us

Planned and coordinated presentations for 13th national tour focused on fundraising for programs in central AfricaWorked with businesses to create annual partnershipsDeveloped relationships and mentored supporters and satellite Invisible Children clubs across North America to further engagement and maximize fundraising effortsAssisted in raising over $1.7M for overall campaign

Master Of Science - Ms, Information Management, Specializing In User Experience

Ba In European Studies, European Studies/Civilization

General Studies