• With a focus on empathy and accompaniment, placed phone calls to people with a positive diagnostic test for COVID-19 and to people that have been exposed to COVID-19, using an Interpreter for Non-English speakers, totaling over 1,500 calls made.• Using Salesforce, triaged and coordinated next steps for isolation and quarantine, documented symptoms and epidemiological data, and identified and collected contact information for exposed close contacts.• Connected people with various services, such as social support structures, testing, vaccination, and clinical care.• Made phone calls to businesses and schools a COVID-19 positive person has visited and contributed to cluster investigations.• Provided mentorship to a unit of thirty Contact Tracers and Case Investigators working remotely on proper Salesforce use and protocol adherence, leveraging a library of approved documentation.• Act as a point of contact to the Supervisor, reporting issues and implementing solutions, assisting with Team Meetings and coordinating unit schedules and handoff system for follow-up calls on staff days off.• Provided feedback on Salesforce and protocol development by escalating issues to other teams for clarification or improvement.

• Executed large-scale annual events with profitable outcomes, including an Awards Competition and Gala, Golf Tournament, and a multiple-day Conference.• Managed programs serving the educational and networking needs of the industry, interacting with individuals at all levels of the organization to understand their business challenges and goals.• Maintained budgets, developed and deployed marketing strategies, including contributions to both online and print publications, and secured sponsorship of programs and events.

I enjoyed a fast-paced, interesting, and fun work environment with co-workers and students that were passionate about advancing their culinary knowledge. My role included preparing ingredients and cooking tools, assisting and instructing students during classes and events, and proofreading recipes for accuracy and ease of use.

• Collaborated with the highest levels of the organization, including the Chief Financial Officer, Chief Compliance Officer, Vice President of Global Market Access, and the leadership of international offices.• Developed, implemented and maintained an SOP for reporting drug prices to international governments.• Responsible for training and advising on drug launch price setting, price erosion, international referencing pricing, and the implications of business-driven pricing decisions.

• Developed, implemented, and managed a database to create consistency in Genzyme's drug pricing data across international markets.• Managed and directed the work of an external vendor.• Partnered with international offices to understand their markets, gather data, and populate the database.

• Managed finance activities, including forecasting, gap analysis, invoice processing, purchase orders and accruals.• Administrative support to the department, including international travel planning, calendar management, meeting planning, and development of presentations.

• Researched real estate trends and brought education to meet the creating marketing material and coordinating classes and events.• Created course material, secured subject matter experts and negotiated contracts with facilities on Cape Cod, Martha's Vineyard and Nantucket.• Managed budget, registration procedures, coordinated travel arrangements, catering and facilitated on site activities.

• Administrative support for large clinical research department, including clinical trial management, finance activities, calendar management, travel, and meeting planning.