Jocelyn Guay Email & Phone Number

Ottawa, Canada Area

Ottawa, Canada Area

Lead Business Analyst on both the Multimedia Asset Management and the Application Modernization programs. I worked in cooperation with PCO’s IT, business stakeholders and partners to understand business needs and document the necessary artifacts for the Treasury Board submission of five (5) key projects and through end-to-end delivery.►Built trusted relationships with business clients through demonstration of strong listening, understanding and communication skills, and by following through on expectations. ►Develop Business Cases for Treasury Board submission►Develop Project Charters►Elicitation and requirements lifecycle management ►Requirements analysis and design definition►Document current and future state business processes using Business Process Modeling Notation (BPMN) diagrams►Develop Use Cases and User Stories►Develop Options Analysis►Develop Concepts of Operations (CONOps)►Develop procurement evaluation criteria and statements of work (SoW)►Contribute to integration of the Security Assessment and Authorization (SA&A) and to security deliverables►Contribute to Enterprise and Solution Architectures►Led projects delivery through Initiation, Planning, Monitoring and Controlling, and Closing►Followed Shared Services Canada (SSC) Project Governance Framework (PGoF) for project gating and deliverables

Led and managed Office 365 (SaaS) Online Services delivery and support teams. Assisted customers in orchestrating and managing migrations to Office 365 Online Services. Used a prescribed cadence and methodology to introduce the assessment and planning efforts required to move to the cloud, the organizational impact that the transition may have, and the work streams required to realize the transition. ►Built and led teams of consultants, architects, project managers, support managers, partners, and sub-contractors on large Office 365 cloud transition projects. ►Engaged with project sponsors and stakeholders to track risks, resolve project issues, and report on progress and financials. ►Engaged stakeholders in a series of workshops and briefings to introduce related key concepts, plan and execute the deployment of the Identified Online Services, and identify concrete opportunities and programs that can help accelerate the transition.►Conducted workshops with business stakeholders, leveraging the Value Realization Framework (VRF) and Prosci-based Adoption and Change Management (ACM) frameworks and methodologies to map business value and business enablers to IT initiatives.

Ottawa, Canada Area

Client Engagement ► As a Business Manager the Engagement Manager is responsible for risk, revenue, profitability, growth and customer satisfaction of their portfolio. Deployment ► Monitors the entire lifecycle of a consulting engagement, from initial scoping and contracting through close of the engagement with the customer. Partnering ► As a member of a virtual account team, the Engagement Manager manages the expectations of a wide range of people which includes the Sales team, Partner Services leadership and employees across Microsoft. Resource Management ► As a leader of people and teams, the Engagement Manager makes decisions that affect what Consultants learn, how they develop their skills and how much they enjoy their career at Microsoft.

Ottawa, Canada Area

IT Architecture and Planning (ITAP) | Government Program Manager (GPM) | Enterprise Strategy Consultant (ESC) | ConsultantEnsured customers were very satisfied with their technology investments through solid advice, guidance, recommendations, best practices, system designs, and deployments. Typical customers were early adopters, had high-risk projects, or demanded a direct relationship with Microsoft.Recipient of the “Gold Star Bonus Award”, “Enterprise Partner Group (EPG)” award, and 3 times recipient of “Deliver IT” awards.Strong customer advocate with a tracking record of very satisfied customers, proven through 3 long lasting consulting customer relationships in the Canadian Federal Government and private sector.Leveraged the Microsoft “Value Realization Framework” and “Adoption and Change Management” framework to help executives maximize return on investment (ROI).Oversaw and mentored consultants and partners, ensuring a consistent and repeatable delivery approach based on frameworks and methodologies, such as Microsoft Solutions Framework (MSF), Microsoft Operations Framework (MOF), Services Delivery Management (SDM), Product Line Architecture (PLA), etc.Teamed with extended account teams to develop a dozen work estimates and Statements of Work (SoW) for messaging, directory, instant messaging and Web conferencing, and systems management deployments. Strong IT consultant, I developed leading-edge strategic and technical deliverables, including business cases, roadmaps, white papers, and designs such as for Exchange (up to 45k seats), Active Directory (up to 90k seats word-wide), and Lync (up to 2k seats).Managed 4 Microsoft Joint Development Programs (JDP) and Early Adopter Programs (EAP), helping customers plan, test, and deploy leading edge Microsoft products.Interviewed dozens of candidates for Consulting positions with Microsoft Services. Created interview approach and questionnaires leveraged by the interview team.

Ottawa, Canada Area

Technical Consultant | Team Leader | Departmental Electronic Mail CoordinatorRecipient of “Merit Award” for contributions to the improvements of the electronic messaging and directory infrastructure of the whole department.Implemented, maintained, and migrated 4k users to Microsoft Exchange.Led implementation and maintenance of X.500/X.400/SMTP department-wide electronic messaging and directory infrastructures.Speaker at the 1995 Government Technology Week (GTEC) show.Chair of the inter-sectoral Enterprise-wide Electronic Messaging System.Key member of the Enterprise-wide Electronic Messaging System (EEMS) working group, which defined and purchased a Departmental Electronic Messaging infrastructure through request for information (RFI) and request for proposal (RFP) processes.Representation of the department’s interests in the Government Message Handling (GMHS) and Electronic Directory Focus Groups (EDFG) inter-departmental working groups.Support and maintenance of Windows, Digital Unix, and Netware servers. Deployment and support of end-user desktops.

Bachelor Degree (Bachelier Ès Sciences Appliquées), Computer Science (Informatique De Génie)

College Degree (Diplôme D'Études Collégiales), Technologies Of Computerized Systems (Technologie De Systèmes Ordinés)