Jocelyn Hill Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Jacksonville, Florida Area

*Prepare preliminary closing instructions for title agents to create a TRID Closing Disclosure*Balance the Closing Disclosure *Complete the closing package and send to agents*Volunteered for Mortgage Director (Fiserv) weekly calls to test for system enhancements*Created several checklists (Excel) for consistency processes and reduced errors*Volunteered to help train closers on Mortgage Director (Fiserv)*Built strong relationships with internal departments and external clients*Reached out to other departments to shadow and watch a loan start in originations and finish in post-closingFiles worked: VA, FHA, USDA, Conventional, Manufactured Homes, ARMs, construction to permanent, and New Construction

Jacksonville, Florida Area

• Provided tutorial and technical assistance to help financial advisors and client associates successfully use the Managed Products Platform to provide superior service to their customers.• Provided technical and analytical support in an operations function for product areas such as data/data management, documentation and confirmation, new accounts, client valuations.• Analyzed and resolved operation problems working with multiple internal clients and other product specialists.• Partnered with Data Management teams and business partners to resolve client data out of sync issues affecting the Enterprise Client Data Hub.• Appropriately triaged requests from domestic branch offices and business partners regarding data governance Issues.

Jacksonville Beach, Florida

Customer Service - Shoe Associate *Increased shoes sales by 10-15 % over previous year sales (months December 2017- March 2018)*Top customer survey scores for January -March, 2018 (and currently April)*First in credit card applications per department, January - March, 2018*Continue to look for training opportunities to cross train with all departments.

Jacksonville, Florida Area

• Reviewed contracts, plan-specific information and internal processing guidelines to ensure claims were paid correctly. • Created a spreadsheet to track individual production and quality.• Configured a SharePoint site to consolidate policies and procedures from multiple sites to one general location in a "laymen’s" format.

Responsible for traffic feedback updates via 511 applications including phone, phone app and email.Monitor online traffic cameras, message boards and traffic incidents.Contact external clients for status updates on travel times and incidents (including local media outlets).Update and review Excel logs for trending and tracking purposes. Work closely with federal and state authorities to ensure client specified policies and procedures are met.

Jacksonville, Florida Area

o Prepared closing documents specialty files; Review titles, payoffs, Home Owners Insurance Binders and HUDs Participated in a team setting to ensure maximum production and quality goals were achievedo Researched closing files to avoid service issueso Acted as a liaison between clients, closing agents, title agents, closing attorneys, loan processors, and financial adviserso Assisted with escalated calls and files to alleviate potential service issues o Initiated additional training with other internal departments to provide a more efficient customer service experienceo Created Standardized documents for departmental use

Jacksonville, Florida Area

o Worked in a team atmosphere to achieve maximum production and quality goals were met o Collaborated closely with internal and external clients to ensure a satisfactory processo Suggested new ideas to management to better integrate the closing processo Created a personal reference for frequently asked questions

Jacksonville, Florida Area

o Collaborated in a team atmosphere to achieve maximum production and quality goals were met o Worked on Merrill Lynch loans, specific to using Merrill Lynch trust (stock) or M100 documents as a down payment or for collateralo Gathered requirements to design, test and deploy a spreadsheet to track production and monitor quality of service. o Prepared reports and submitted results to upper-management to determine if additional training is needed or if system updates are required. o Helped with testing and cost studies of new systems and technical fixes.o Scheduled training rooms, provided training material as well as facilitated new hire classeso Prepared PowerPoint presentations to assist with client specific training, presentations and promote fun activities in the departmento Participated in the start of a SharePoint site to streamline all current practices and ensure all employees were up to date with current informationo Researched service issue loans in response to borrower complaints on service; determined responsibilty and provided positive and constructive feedback as necessaryo Assisted accounting to handle fundings of loans, by using Excel and MS Accesso Pulled production numbers, monitored phone queues with Avaya, pulled call logs to for tracking of team players productiono Created a rotating schedule for teamplayers to take incoming callso Pulled and updated a daily active excel sheet to breakdown fees, payoffs and credits for funding of HELOC loans with internal clients.

Jacksonville Beach, Fl

o Performed office duties such as assisting with the front counter, answering phone calls and taking messages, timekeeper, preparing permits, as well as incoming and outgoing mailo Worked closely with internal departments to compile background information on projects to be submitted for re-zoningo Responsible for the timely distribution of city council proceedings and re-zoning requests to contractors, citizens and local periodic

Jacksonville, Florida Area

o Answered phone calls in relation to claim status and follow upo Assisted in a team environment to help achieve maximum production and quality goalso Processed Claims for HMO, Senior Care, PPO and Point of Serviceo Researched and analyzed Florida Hospital provider specific contracts used for reviewing projects of outstanding claims to determine responsibility and that proper policies and procedures were followed.o Provided feedback to hospitals, medical offices and surgical centerso Participated in a small project involving oversea employees productivity, quality and effectiveness

High School, High School/Secondary Diplomas And Certificates

Computer Information, 3.8

Currently working on my degree