Jocelyn Willis Email & Phone Number

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

- Act as customers' trusted advisor through regular interaction and support- Ensure customers' happiness and retention- Prioritize customers' needs and engage at scale- Identify and solve customer facing issues- Represent the voice of the customer to internal departments- Work cross-departmentally with sales, support, and product teams

Boston, Ma, Us

- Increase business by engaging and enrolling prospective customers into the Trade program - Develop and maintain a deep and productive relationship with accounts, ensuring happiness and retention- Act as the key point of contact for all account purchase needs- Provide top-tier sales and service support to all customers- Possess expert knowledge in product offerings while remaining up-to-date on industry knowledge

I offer a broad service and management background. Among the different positions I've held I thrive off of deepening relationships and exceeding expectations while simultaneously meeting set goals. I do this by paying attention to detail, keeping organized and being in-tune to possible constraints, concerns, and, most importantly, opportunities. Open to relocation.

Manage: Visitor Services, Administration, Museum Shop, Russian Tea Room, Social Media, and Philanthropic OutreachVisitor Services responsibilities include the development of the Museum's Visitor Service Guidelines, setting the highest standard for the visitor's overall experience; admissions (general, member, program; decide discounts and manage usage); tours (docent-led group tours, handheld audio wands or mobile app usage); program registration and payment; membership sign-up and renewal; donation processing; staying ahead of visitor and member expectations; and keeping an accurate record of visitor or member comments, suggestions, and feedback.Administration responsibilities include reporting (attendance/revenue/inventory); recruiting and training staff; organizing schedule of front desk and Museum Shop staff; creating and writing all standard operating procedures; and managing the point of sale system (used for all Museum departments including Museum Shop).Museum Shop responsibilities include overseeing all strategic and operational aspects of retail; budgeting; inventory management; buying; receiving; visual merchandising; reporting; product development and research; establishing and managing open and responsive relationships with overseas Russian vendors; deepening community relations through local consignment contracts; and representing the Museum at national and international conferences and gift shows.Russian Tea Room responsibilities include curating a menu through product testing and market research; ordering, receiving, and merchandising; reporting; establishing Russian vendor relations; and managing its self-service honors system. Social Media responsibilities include coordinating a campaign for Facebook and Instagram.Philanthropic Outreach responsibilities included the consideration and approval of all donations requested; donation fulfillment; reporting; and organization of donation pick-up.

Designed a new line of proprietary merchandise for the Museum Shop. Located and secured various vendor services and oversaw projects through production completion. Hand made product inspired by collection and sold in Museum Shop. Designed standard Museum product hang-tag. Worked closely with Museum staff to successfully design Member-only event invitation, event flier,and children's audio tour stop decals for galleries. Hand traced Museum logo in Adobe Illustrator per Museum's request to have a vector file on hand.

Englewood, Colorado, Us

As a key holder at both locations I was responsible for opening and closing. I would cater to clientele by answering phone and email appointment requests and productively help them solve any issues they may be experiencing by matching them with an appropriate, qualified therapist.Welcomed every client with professional hospitality.Sold memberships and packages.Followed up with clients to be sure they were happy with their membership/service and evaluated future sales.Reported daily numbers.Advertised to nearby communities, and designed page layouts for announcements.

Us

Led store's sales team in average transaction and items per transaction.Traveled to and helped bring to realization additional store's visual merchandising plans.Helped management resolve unforeseen visual merchandising issues by substituting merchandise with similar or additional product pieces to better accommodate display space and seasonal shopping behavior.Upheld the visual quality of all displays. Daily operations of facing, restocking, cleaning, and retouching display furniture.Greeted customers and helped them match Bombay Co. products with their desires/needs, suggested add-ons, and completed the sales transaction.Managed customer pre-paid orders.