Jocelyn Willis

Jocelyn Willis Email and Phone Number

WW Sr Director of Customer Success at Onshape Inc. @ Onshape, a PTC Technology
Jocelyn Willis's Location
Greater Boston, United States, United States
Jocelyn Willis's Contact Details

Jocelyn Willis personal email

n/a
About Jocelyn Willis

I'm an enthusiastic, goal-oriented person who believes that good data, transparency, communication, and passion will bring you success in anything you do.

Jocelyn Willis's Current Company Details
Onshape, a PTC Technology

Onshape, A Ptc Technology

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WW Sr Director of Customer Success at Onshape Inc.
Jocelyn Willis Work Experience Details
  • Onshape, A Ptc Technology
    Ww Sr Director Of Customer Success
    Onshape, A Ptc Technology Apr 2023 - Present
    Boston, Massachusetts, Us
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  • Onshape, A Ptc Technology
    Ww Director Of Customer Success
    Onshape, A Ptc Technology Dec 2020 - Apr 2023
    Boston, Massachusetts, Us
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  • Onshape, A Ptc Technology
    Sr Manager Of Customer Success
    Onshape, A Ptc Technology Apr 2020 - Dec 2020
    Boston, Massachusetts, Us
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  • Onshape, A Ptc Technology
    Manager Of Customer Success
    Onshape, A Ptc Technology Apr 2018 - Apr 2020
    Boston, Massachusetts, Us
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  • Onshape, A Ptc Technology
    Customer Success Manager
    Onshape, A Ptc Technology Apr 2017 - Apr 2018
    Boston, Massachusetts, Us
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  • Onshape, A Ptc Technology
    Customer Success Associate
    Onshape, A Ptc Technology Dec 2016 - Apr 2017
    Boston, Massachusetts, Us
    - Act as customers' trusted advisor through regular interaction and support- Ensure customers' happiness and retention- Prioritize customers' needs and engage at scale- Identify and solve customer facing issues- Represent the voice of the customer to internal departments- Work cross-departmentally with sales, support, and product teams
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  • Wayfair
    Trade Account Manager
    Wayfair Jan 2016 - Dec 2016
    Boston, Ma, Us
    - Increase business by engaging and enrolling prospective customers into the Trade program - Develop and maintain a deep and productive relationship with accounts, ensuring happiness and retention- Act as the key point of contact for all account purchase needs- Provide top-tier sales and service support to all customers- Possess expert knowledge in product offerings while remaining up-to-date on industry knowledge
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  • Seeking New Position In Account Management
    Professional Manager Seeking New Position In Account Management
    Seeking New Position In Account Management Oct 2015 - Dec 2015
    I offer a broad service and management background. Among the different positions I've held I thrive off of deepening relationships and exceeding expectations while simultaneously meeting set goals. I do this by paying attention to detail, keeping organized and being in-tune to possible constraints, concerns, and, most importantly, opportunities. Open to relocation.
  • Museum Of Russian Icons
    Visitor Services And Administrative Manager
    Museum Of Russian Icons Aug 2010 - Sep 2015
    Manage: Visitor Services, Administration, Museum Shop, Russian Tea Room, Social Media, and Philanthropic OutreachVisitor Services responsibilities include the development of the Museum's Visitor Service Guidelines, setting the highest standard for the visitor's overall experience; admissions (general, member, program; decide discounts and manage usage); tours (docent-led group tours, handheld audio wands or mobile app usage); program registration and payment; membership sign-up and renewal; donation processing; staying ahead of visitor and member expectations; and keeping an accurate record of visitor or member comments, suggestions, and feedback.Administration responsibilities include reporting (attendance/revenue/inventory); recruiting and training staff; organizing schedule of front desk and Museum Shop staff; creating and writing all standard operating procedures; and managing the point of sale system (used for all Museum departments including Museum Shop).Museum Shop responsibilities include overseeing all strategic and operational aspects of retail; budgeting; inventory management; buying; receiving; visual merchandising; reporting; product development and research; establishing and managing open and responsive relationships with overseas Russian vendors; deepening community relations through local consignment contracts; and representing the Museum at national and international conferences and gift shows.Russian Tea Room responsibilities include curating a menu through product testing and market research; ordering, receiving, and merchandising; reporting; establishing Russian vendor relations; and managing its self-service honors system. Social Media responsibilities include coordinating a campaign for Facebook and Instagram.Philanthropic Outreach responsibilities included the consideration and approval of all donations requested; donation fulfillment; reporting; and organization of donation pick-up.
  • Museum Of Russian Icons
    Intern | Product Development And Print Design
    Museum Of Russian Icons Jan 2010 - May 2010
    Designed a new line of proprietary merchandise for the Museum Shop. Located and secured various vendor services and oversaw projects through production completion. Hand made product inspired by collection and sold in Museum Shop. Designed standard Museum product hang-tag. Worked closely with Museum staff to successfully design Member-only event invitation, event flier,and children's audio tour stop decals for galleries. Hand traced Museum logo in Adobe Illustrator per Museum's request to have a vector file on hand.
  • Elements Therapeutic Massage
    Key Holder/Receptionist
    Elements Therapeutic Massage 2008 - 2009
    Englewood, Colorado, Us
    As a key holder at both locations I was responsible for opening and closing. I would cater to clientele by answering phone and email appointment requests and productively help them solve any issues they may be experiencing by matching them with an appropriate, qualified therapist.Welcomed every client with professional hospitality.Sold memberships and packages.Followed up with clients to be sure they were happy with their membership/service and evaluated future sales.Reported daily numbers.Advertised to nearby communities, and designed page layouts for announcements.
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  • The Bombay Company
    Sales Associate
    The Bombay Company 2005 - 2008
    Us
    Led store's sales team in average transaction and items per transaction.Traveled to and helped bring to realization additional store's visual merchandising plans.Helped management resolve unforeseen visual merchandising issues by substituting merchandise with similar or additional product pieces to better accommodate display space and seasonal shopping behavior.Upheld the visual quality of all displays. Daily operations of facing, restocking, cleaning, and retouching display furniture.Greeted customers and helped them match Bombay Co. products with their desires/needs, suggested add-ons, and completed the sales transaction.Managed customer pre-paid orders.
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Jocelyn Willis Skills

Customer Service Management Social Media Microsoft Office Public Speaking Microsoft Excel Sales Marketing Retail Social Networking Writing Event Planning Visitor Experience Member Relations Product Development Reporting Market Research Visual Merchandising Community Outreach Adobe Creative Suite Customer Success Salesforce.com Crm Account Management Enterprise Software Onboarding Retail Buying Store Management Employee Training Staff Development Google Analytics Powerpoint Graphic Design Museums Nonprofits Pastperfect Quickbooks Outlook Committees

Jocelyn Willis Education Details

  • Fitchburg State University
    Fitchburg State University
    Communications Media: Graphic Design Concentration

Frequently Asked Questions about Jocelyn Willis

What company does Jocelyn Willis work for?

Jocelyn Willis works for Onshape, A Ptc Technology

What is Jocelyn Willis's role at the current company?

Jocelyn Willis's current role is WW Sr Director of Customer Success at Onshape Inc..

What is Jocelyn Willis's email address?

Jocelyn Willis's email address is jw****@****air.com

What is Jocelyn Willis's direct phone number?

Jocelyn Willis's direct phone number is +197879*****

What schools did Jocelyn Willis attend?

Jocelyn Willis attended Fitchburg State University.

What skills is Jocelyn Willis known for?

Jocelyn Willis has skills like Customer Service, Management, Social Media, Microsoft Office, Public Speaking, Microsoft Excel, Sales, Marketing, Retail, Social Networking, Writing, Event Planning.

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