Jocelyn Ma Email and Phone Number
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As a product manager leading development teams, I firmly believe that every problem has a solution—sometimes, it’s as simple as shifting perspectives. My approach to challenges is grounded in two core principles: setting actionable goals and practicing empathy. When confronted with obstacles, I break down complex issues into smaller, manageable tasks that collectively drive progress toward a larger vision. Over time, I’ve discovered that empathetic listening and clear communication are essential to fostering strong, meaningful connections with team members and stakeholders—relationships that I deeply value and consider vital to success in my work.Specialties include:- Enterprise SaaS products- E-commerce/Retail- Responsive Web Design- Headless Content Management Systems- CMS Migrations- Leading Agile teams using Scrum/Kanban methodologies- JIRA, Aha!, Trello, Balsamiq, Lucidchart, PowerPoint, Excel, Smartsheet
Sephora
View- Website:
- sephora.com
- Employees:
- 46541
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Principal Product Manager - Client Experience, Shop PathSephoraSan Francisco, Ca, Us
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Senior Product Manager - Client Experience, Shopping PathSephora Oct 2022 - PresentNeuilly Sur Seine, Ile De France, Fr
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Product Manager - Client Experience, Shopping PathSephora Aug 2020 - Oct 2022Neuilly Sur Seine, Ile De France, Fr- Managed end-to-end product development lifecycle, from ideation and requirement gathering to release and iteration- Led responsive web design projects across the main Sephora shopping path pages: Product pages, Category/Browse/Search pages, and Homepage - Increased RPV (Revenue per visitor) on product pages by 21.7%
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Associate Product ManagerSephora Oct 2019 - Aug 2020Neuilly Sur Seine, Ile De France, Fr- Product owner for the frontend (desktop & mobile web) development team- Focused on projects related to client experiences on Homepage, Category pages, Brand pages, Search & Results pages, Product pages, Community and internal tools used to drive said experiences- Reviewed, triaged and prioritized bugs during a sprint cycle- Collaborated & negotiated with product managers to prioritize enhancements for upcoming sprints- Vetted requirements, use cases/user scenarios, test case documents and design specifications, in partnership with development team, design teams, business partners, product managers, and 3rd party vendors- Synthesized business requirements, identified areas of uncertainty, recommended solutions, & gathered buy-in from relevant stakeholders
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Associate Product ManagerPartech, Inc. Jun 2019 - Oct 2019New Hartford, Ny, UsBrink POS is a cloud based point-of-sale software that supports online ordering, mobile ordering, back of the house communication with the kitchen, and numerous 3rd party integrations. Our primary clients are quick service and fast casual restaurants, in which speed-of-service and efficiency are essential for our users. -
Software Business AnalystPartech, Inc. Mar 2017 - Jun 2019New Hartford, Ny, Us• Led development teams that focus on various front-end & back-end aspects of Brink• Refined epics into user stories for each customer-facing feature request• Facilitated cross-functional team meetings to produce solutions and doable action items • Elicited requirements from customers/stakeholders to build acceptance criteria for user stories • Optimized product backlog items based on business needs and consumer value • Composed and reviewed documentation for customer-facing feature enhancements • Advised project managers, customer success, and sales with product knowledge and updates
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Associate Product ManagerUrban Translations Jun 2016 - Feb 2017San Diego, California, Us• Worked with internal team to brainstorm ideas for new application features & product content • Created product specs and user flows for new application features and improvements • Supported development team by applying Agile methodologies and documenting JIRA cases • Directed 2-3 projects simultaneously to maintain product backlog and product goals • Performed QA testing based on acceptance criteria to identify issues in mobile application • Revamped structure of company wiki by updating documentation and providing team resources -
Product Management InternUrban Translations Mar 2016 - Jun 2016San Diego, California, Us
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Teacher For Aftercare ProgramOpenminds Jan 2015 - Jun 2016• Managed the daily schedule and activities based on group dynamic & individual interests • Organized attendance sheet for parental authorization of children in the Aftercare program • Communicated with parents and school staff to uphold school regulations and resolve issues • Taught science and art to students by leading projects and educational outdoor activities
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Activity LeaderEf Education First Jul 2015 - Jul 2015Zurich, Zurich, Ch• Led a group of 140 international students for a month-long excursion throughout California • Collaborated with co-leaders to organize exciting trips and promote fun events for students • Adapted to constant schedule changes and unforeseen complications during trips/events• Monitored the daily attendance of students; managed the paperwork and money for trips -
Research AssistantUcsd Language Acquisition And Sound Recognition Lab Oct 2014 - Jun 2015La Jolla, Ca, Us• Conducted interactive computer experiments & the PPVT (Peabody Picture Vocabulary Test) for preschoolers• Administered Sona experiments to UCSD students using an eye tracker and the MINT (Multilingual Naming Test)• Organized file work and research data into the computer database, made copies, and answered phone calls -
English Tutor (Eap Angels)Severance Hospital Of Yonsei University Health System Mar 2014 - Jun 2014•Taught beginner-level English and English vocabulary to Korean cancer patients (age range: 4-14 years old)•Prepared weekly lessons with other English tutors to incorporate interactive educational activities•Communicated with Korean children in both English and Korean
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English TutorTella Mar 2014 - May 2014•Held online hourly conversations (via computer) with Koreans who wished to practice their English conversation skills (age range: 20-35 years old)•Explained and corrected English grammar mistakes by following the company's professional guidelines•Conducted one-on-one conversations with multiple students simultaneously; required to send messages to students within 1-2 minutes after students' responses
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Mathematics TutorUcsd Preuss School Apr 2013 - Jun 2013La Jolla, Ca, Us•Provided academic guidance for students in a 6th grade advanced mathematics class•Assisted with classroom activities to help students engage in participation•Implemented classroom rules and conduct
Jocelyn Ma Skills
Jocelyn Ma Education Details
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Uc San DiegoCognitive Science B.S. W/ Specialization In Neuroscience -
Yonsei University
Frequently Asked Questions about Jocelyn Ma
What company does Jocelyn Ma work for?
Jocelyn Ma works for Sephora
What is Jocelyn Ma's role at the current company?
Jocelyn Ma's current role is Principal Product Manager - Client Experience, Shop Path.
What is Jocelyn Ma's email address?
Jocelyn Ma's email address is jo****@****ons.com
What is Jocelyn Ma's direct phone number?
Jocelyn Ma's direct phone number is (800) 448*****
What schools did Jocelyn Ma attend?
Jocelyn Ma attended Uc San Diego, Yonsei University.
What are some of Jocelyn Ma's interests?
Jocelyn Ma has interest in Social Services, Children, Education, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is Jocelyn Ma known for?
Jocelyn Ma has skills like Microsoft Office, Public Speaking, Powerpoint, Project Management, Microsoft Excel, Research, Microsoft Word, Cognitive Neuroscience, Data Analysis, Matlab, Leadership, Teaching.
Who are Jocelyn Ma's colleagues?
Jocelyn Ma's colleagues are Katya Garrido, Christine Wells, Luxi Zhang, Sonia Bugari, Noel Pannell, Jill Mcdonald, Mathilde Tessier.
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