Jocelyn Chan Email & Phone Number

Singapore

Singapore

Singapore

• Manage key customer accounts and ensure on-time delivery through effective utilization of Excel and SAP.• Delivered exceptional after-sales support, resolving customer concerns regarding product functionality.• Provided technical expertise to support customer design changes. • Identified and resolved order discrepancies, managed expedited requests, and handled order escalations to guarantee customer order fulfilment.

• Developed optimized process protocols for UV/Electron Beam Lithography, soft/hard stamp fabrication via UV imprinting, Silane vapor deposition, polyurethane (PU) mold fabrication, PDMS microfluidic device casting, and injection molding of devices with microstructures. • Conducted research to explore potential market opportunities based on current company capabilities. • Gained proficiency in Upconversion Nanoparticle (UCNP) synthesis applicable for various applications such as in-vivo or in-vitro bioimaging. • Oversaw projects to ensure clients' products met desired specifications and provided characterization reports with data obtained through an optical microscope, SEM and XRD.

• Gained practical knowledge and experience in photolithography techniques, including spin coating, soft bake, hard bake, exposure using a photomask and EBL (Raith e-line Plus), developing, and etching.• Adhered to safety protocols while working in the cleanroom environment.• Recorded substrate preparation methods, recipes, and EBL procedures. • Supported the process of nickel mold fabrication.• Contributed to injection molding mold design and the manufacture of injection molding parts from nickel molds.

Singapore

• Utilized SketchUp, AutoCAD, Autodesk Inventor, Autodesk Revit, and Rhinoceros 5 to create geometrical models for various simulations.• Conducted shadow, daylight, and solar radiation simulations for different building types, including Commercial, Residential, Industrial, and Mixed-Development, using Ecotect and Rhinoceros 5 with DIVA 4.0 Plug-in.• Analyzed simulation outcomes, proposed design enhancements, and generated analysis report files and PowerPoint presentations. • Conducted airflow simulations with computational fluid dynamics (CFD) software like StarCCM+ for a BCA research project aimed at determining the criteria for Green Mark Residential Building 2016 certification. • Prepared a comprehensive Excel scorecard and presentation slides template for Green Mark Non-Residential Building 2015.• Managed diverse projects to assist clients in obtaining Green Mark Certification, which included proposing environmental strategies, coordinating with project teams, and documenting necessary information for authority submission.

Singapore

• Demonstrated attention to detail by assisting engineers in comparing approved AutoCAD drawings to As-Built AutoCAD drawings.• Developed basic knowledge of authority submission and approval procedures. • Gained experience in site inspection and measurement to facilitate Green Mark Certification processes overseen by BCA Green Mark assessors. • Conducted and analyzed in-house lift analysis utilizing Elevate software for various potential projects and coordinated requests for detailed lift analysis with lift vendors for various prospective projects. • Assisted engineers with printing, editing, and organizing various documents.

Bachelor'S Degree, Engineering, 3.35 Out Of 5

• Graduated with Honours

Information Technology Program (Sed Track), 4.5 Out Of 5

Gained exposure to business design strategy involving agile project management methods, business model canvas, user journey mapping, user.

Diploma, Green Building & Sustainability, 3.75 Out Of 4

• BCA Diploma Scholarship • Director’s List Awards 2015