Jocelyn Rodriguez Email & Phone Number

Sacramento, California, United States

• Coordinated and managed concurrent events, overseeing logistics, reservations, and catering, resulting in the successful participation of over 400 individuals
• Demonstrated strong communication skills by liaising with team members, supervisors, and stakeholders to deliver updates, take minutes, and share action items post-meetings
• Utilized Microsoft Office Suite and Excel to track and report data for bi-annual progress reports, enhancing transparency and accountability
• Updated, prepared, and distributed over 30 educational materials to those who requested them on the website
• Maintain a gift card tracking database, ensuring accountability and accuracy in the use of gift cards.

Sacramento, California, United States

• Played a pivotal role in enrolling over 90 consumers into Marketplace plans by obtaining a health insurance license and demonstrating deep expertise in insurance options
• Educated clients about the intricacies of the Affordable Care Act, effectively translating complex regulations into understandable terms and ensuring informed decisions
• Exemplified strict adherence to confidentiality and privacy compliance (PHI) protocols, establishing a trustworthy relationship with clients and ensuring the security of their sensitive information
• Employed a multi-channel approach to client communication, including phone calls, chats, and emails, providing timely and responsive assistance to address inquiries and concerns

Chico, California, United States

• Planned and executed 15 successful outreach events aimed at promoting health and wellness to the student community
• Provided exceptional customer service by promptly responding to inquiries through various communication channels including email, phone calls, and in-person interactions
• Designed and implemented a comprehensive sexual health campaign that reached 160 college students, providing valuable education and resources to promote healthy behavior
• Created visually appealing and informative educational flyers that were used on the Health Center's social media platforms including Instagram, Twitter, and Facebook, resulting in increased engagement and awareness.

Chico, California, United States

• Provided compassionate care for clients affected by comorbidities and mental disabilities
• Assisted clients with essential living skills, including bathing, dressing, grooming, toileting, and feeding
• Maintained accurate records of client information and regularly communicated with healthcare staff to optimize treatment planning and care delivery