Jocelyn Salala Email & Phone Number

Los Angeles, California, United States

Defined vision, set strategy, and led execution for end-to-end user experience initiatives, resulting in improved customer satisfaction and retention.Utilized comprehensive go-to market strategies and tactics to to drive user engagement and optimize customer acquisition funnels, resulting in a 30% increase in successful product adoption, customer.

Greater Los Angeles Area

Led the development and execution of a comprehensive product-led growth strategy, driving acquisition, retention, and revenue growth for the business.Managed and mentored a team of Growth Marketers, customer success agents, community managers, establishing KPI’s & metrics to measure the effectiveness of customer success initiatives all while setting clear.

Los Angeles, California, United States

Established MeWe’s Customer Success department while maintaining key customer relationships, serving as a trusted advisor and advocate for their needs.Oversaw front-line teams including Implementation, VIP Support escalations, and Billing/Invoicing, ensuring an efficient and high-quality user experience.Managed user relationships, providing timely updates.

Santa Monica, CA

Worked with senior management team remotely on optimizing utilization of CRM tool, SalesForce and extranet to determine best practices and opportunities for growth.Led a team of customer success managers, account managers, and support specialists, providing guidance, support, and mentorship to achieve departmental goals.- Managed all customer service.

Pelham, New York

My responsibilities as a swim instructor is to provide water safety instructions and to teach swim lessons. I respond to public inquiries in a courteous manner; provide information within assignment; resolve complaints in an efficient and timely manner. I participate in monitoring water chemicals and maintaining the pool and surrounding deck areas.

Port Chester, New York

Established an exceptional customer service rapport, saving an average of $12k per order and increasing customer retention by 10% year over year.Managed client relationships, serving as a trusted advisor and advocate for customer needs to ensure they were achieving value from the product.Utilized critical thinking and problem-solving skills to resolve.

Pelham, New York

Dedicated professional with extensive experience supporting executive leadership, adept at data collection and analysis for quarterly reports. I was progressively advanced to the Director role from EA managing full-cycle recruitment processes, including onboarding and training, to foster a skilled and motivated workforce. Skilled in coordinating special.

Pelham, NY

Supported the Chief Development Officer/Chief Financial Officer in data collection and reports for quarterly analysis.Managed all recruiting, interviewing, hiring/termination and training of associates while following up with new hires to provide employee benefit information, confirm enrollment and receive feedback after 30-60-90 days of.

Mount Vernon, New York

Served as main liaison between all youth bureau employees and prospecting participants by processing all incoming mail, phone calls, emails, managing calendar and travel arrangements. Drafted, edited, & publish department newsletters to retain and increase youth participation in all programs offered by the Youth Bureau.Reviewed and screens all applications.

Mount Vernon, New York

During my time at Staples I was a Copy and Print Center Sales Associate. I maintained great customer service while promoting brand recognition. I was involved with creating floor displays resulting in an increase of customer sales and monitored market conditions and local rival pricing. Most importantly, I engaged with customers in order to provide them.

Mount Vernon, NY

Assisted Youth Employment Coordinator with summer employment procedure. I motivated the youth of Mount Vernon to seek work opportunities in local areas, and I complied contracts between the Mount Vernon Youth Bureau and local outside programs. Lastly, I performed filing tasks, data management, drafting and editing short office memos.

Syracuse, New York Area

During my time on the campaign trail I participated in outdoor campaigning, grassrooted marketing in the community and was privileged to work directly with the Congressman.

Bachelor Of Arts - Ba, Sociology

Bachelor'S Degree, Sociology

Activities and Societies: Student Leadership Institute (SLI Alum)- Developed leadership skills during a yearlong leadership experience for.

High School Diploma, High School Education

Activities and Societies: Varsity Swim Team Captain(2009), Model UN member, Diversity Club Member, member of the soccer team