Jocelyn Chan Email & Phone Number

Bell, CA, US

Bell, CA, US

• Responded to immediate need to replace PLM system by leading system selection process and identifying requirements and suitable vendors, evaluating functionality, scoping out phases, and negotiating contracts and.
• Delivered Phase 1 implementation of Centric Core including integration and Adobe Connect within an accelerated timeline of 8 months on time and under budget. Went live with all 3 Divisions spanning 30 Brands and.
• Analyzed over 300 business needs from the users and designed Centric to resolve over half of those in Phase 1 alone; Wrote logic for Centric configurations and led testing and sign-off.
• Conducted change management at all levels to lead transformative change. Developed training strategy, curriculum, and documentation for all departments and conducted all user trainings for go-live.
• PLM Administrator and process improvement champion supporting business model and organizational changes by writing new processes with managers, conducting trainings, and managing PLM HelpDesk team.

Van Nuys, CA, US

• Process mapped current work flow in each division, analyzed process, and partnered with IT, stakeholders, and system vendors to write new streamlined cross-functional processes.
• Project managed upgrade of NGC PLM and ABS ERP systems across 9 divisions with different business models.
• Identified requirements and optimized use of PLM system to increase visibility across all functions.
• Analyzed data and lead several critical data clean-ups to ensure data integrity moving forward.
• Restructured product hierarchies to satisfy reporting needs.

Los Angeles, California, US

• Cross-functional project management creating plans and schedules and evaluating root causes, requirements, risks, costs, gaps, and dependencies.
• Deliver projects and initiatives to support company objectives and help NYDJ run more effectively such as developing the Ecom/drop ship capability in the DC and utilizing systems to support the copy process.
• Facilitate monthly cross-functional operations meeting with business owners by compiling and presenting organizational metrics to increase visibility and identify opportunities to improve operations.
• Key contributor to PLM upgrade implementation: Identify test scenarios, analyze gaps, and collaborate with IT and CGS on special projects and problem resolution.

Los Angeles, California, US

• Conducted Business Process Review to review Product Development Process-documents discovery meetings(interviews teams to outline current process and pain points) and created work flow reports and flow charts, suggested.
• Managed the PLM system: Proposed, beta tested, identified gaps, approved and ensured timely delivery of new features to users, maintained data integrity, and facilitated training sessions with product teams.
• Simplified tech pack process by standardizing construction and packaging to increase efficiency and accuracy; Structured logic for component and style numbering for easy identification, auditing, and reporting.
• Supervised and audited Design’s technical work; On-boarded new design team members.
• Managed special projects and initiatives that required systematic support.

Los Angeles, California, US

-Managed NDR programs of 200+ SKUs per season for denim/career bottoms and sportswear-Managed outlet and off-price programs utilizing liability fabric and trims and simplified construction-Cross-functional role communicating with all product related teams-Created design records, BOMs, and sketches in Illustrator and Blue Cherry PLM-Partnered with IT to.

Broomfield, Colorado, US

• Prepared assortment for trade shows and sales meetings
• Merchandised show booths
• Developed and designed product for SMU programs
• Provided direction for packaging
• Provided creative direction for licensed art to graphic designers and communicated with licensors such as Disney and Marvel
• Communicated with factories regarding production and development and translated Mandarin correspondence

Irvine, California, US

• Drew technical sketches and made tech packs in Excel and Illustrator
• Created detailed production art files and participated in fittings to determine sizing and placement for art
• Created and updated merchandise boards and color boards
• Communicated with vendors to put together assortment of souvenirs for marathon event
• Trend shopped and created Powerpoint presentations of findings

• Designed custom garments for clients and constructed garments
• Alterations
• Created patterns for clients with special projects

Bell, California, US

• Assisted with photo shoots
• Created mood boards and organized colors, swatches, and trims
• Updated flats library and changes on line sheets in Illustrator
• Organized merchandising data
• Trend research and trend forecasting

• Attended fittings, recorded fit comments and specked garments
• Updated design flats, specs, and fit comments
• Organized samples and lab dips

• Assisted with buying and pricing of new merchandise
• Visual merchandising of store and products by arranging/rotating stock
• Provided creative assistance in designing and creating window displays
• Responsible for opening and closing store and closing out register
• Assisted customers with styling and purchases

• Provided customer service and resolved customer issues with billing, ordering, and returns
• Reconciled accounts every month using Microsoft Accounting
• Confirmed orders with customers, Processed orders and entered them into system
• Calculated and charted weekly and monthly sales and commissions

Pueblo, CO, US

• Coached strings students during rehearsals and in sectionals
• Administrative support and managed ticket sales for concerts
• Maintained sheet music library and archived documents
• Provided customer service for students and their families

Bachelor Of Arts (B.A.), Fashion/Apparel Design

Associate Of Science (A.S.), Business Administration