Jocelyn Shratter Email & Phone Number

Santa Cruz, Ca, Us

San Francisco, California, United States

Provide efficient day-to-day project support. Engage in process development and the implementation of tools for the Sales & Marketing teams.Manage the creation of seasonal slide decks for presentationsAct as lead for the licensor approval processAct in a support role for Edelweiss DesignCreate a library of themed booklist collectionsCreate project requests for sell sheetsMaintain standardized processes to track purchase ordersUpdate and maintain Sales Training SharePointMeeting support. Send status change summary emailsStock and maintain the sample bookroomEngage in other projects as needed

Santa Cruz, California, United States

• Point person for Bookshop Santa Cruz’s Consignment Program• Liase with local and self-published authors to maintain inventory and presence of their books on shelves• Monitor and analyze sales to coordinate restocking, and maintain sales numbers and inventory levels• Create, develop, and coordinate marketing materials – including online listings, physical assets, and email content – for individual titles in the program• Audit and maintain database of authors in the program• Generate and audit quarterly invoicing, and coordinate payments to authors• Select and facilitate returns• Provide high-level customer service to authors in program• Liase with other departments for events, community programs, and book list curation as needed• Receive and stock new inventory, organize and maintain physical presence of books on shelves

San Francisco, California, United States

• Designing and executing email marketing strategy to promote individual productions and events, and continued engagementwith organization as a whole• Maintaining and regularly updating website content, while improving user experience, evaluating and strategizing for website upgrades and enhancements• Interfacing with external Communications, PR, and Design consultants• Project managing printed publications, including program books and marketing and development collateral; designing, writing, and/or curating content• Project manage and deploy mailings• Supporting the development and expansion of organization’s online presence, and promotion of the brand, through social media, email, web advertising, and other sources• Creating engaging and culturally appropriate content for email, website and social media platforms, as well as other online outlets• Assisting Development staff with creation and deployment of donor content, and maintaining donor database• Coordinating with other staff members and consultants to ensure active promotions and campaigns are well represented online• Primary liaison to box office venues/partners for productions • Create and analyze reports for staff, board, and others on marketing campaigns, Google analytics, web traffic, social media metrics, ticket sales, etc.• Providing support and data for grant materials and Data Arts, as needed• Providing support for board, performances, and events, as needed

Santa Cruz, California, United States

• Process online orders submitted to Bookshop Santa Cruz for the holiday season• Pull on-hand stock and places orders with book vendors to full online orders• Create and process gift cards, including holding and mailing physical gift cards (with gift messages), and facilitating egift cards• Coordinate with sales floor and shipping staff on delivery of completed orders• Audit orders and communications for fraud• Detect and report unusual trends or issues to Web Manager• Provide excellent customer service by email, phone, and in person to online customers• Provide support for sales floor staff and other departments as needed

Santa Cruz, California, United States

• Receive new non-book stock into inventory, calculate and label sales price as needed• Merchandise and stock new items on the sales floor, incorporating into displays• Audit invoices and inventory entries for price changes, description errors, ordering and receiving discrepancies• Organize and maintain backstock of non-book items; restock sales floor from backstock as needed• Coordinate with staff on receiving and stocking priorities, and availability of items• Advise sidelines buyers on stock levels, popular items, and overstocked items• Support sales floor and provide customer service as needed

Santa Cruz, California, United States

• Seasonal Visitor Service Aide for Seacliff State Beach and New Brighton State Beach• Man visitors’ entrance kiosk during park hours, solo or with a fellow Visitor Service Aide• Provide customer service to park visitors, and advise of rules, regulations, and applicable laws to day use visitors and campers• Charge and collect parking and camping fees• Coordinate and communicate with park staff, rangers, and supervisors on current visitor and camper counts and potential issues• Notify rangers and emergency services of emergencies via radio as needed• Daily cash count and reconciliation

Santa Cruz, California, United States

• Facilitate interdepartmental communication and collaboration• Oversee technology and equipment, evaluating usage and directing improvements and upgrades• Calendar and coordinate new and annual programs• Generate analytic reports with data from multiple sources on annual programs and new initiatives• Train new staff on technology use• Troubleshoot technological problems as needed• Research new technology and implement as needed• Serve as staff resource• Codified and documented steps and coordination for annual programs, streamlined interdepartmental communication, improved employee productivity with new technology and tools

Santa Cruz, California, United States

• Train and supervise staff to process online orders and content creation. • Establish procedures, protocols, and standards of content and customer service. • Process e-commerce orders, and respond to customer emails and feedback.• Generate and edit copy for website on all pages• Evaluate UX design of website, and modify content flow as needed• Coordinate with other departments• Monitor and develop reporting on traffic, sales, and feedback on website for management and national trade organizations.• Maintained triple increase of ecommerce sales following end of shelter-in-place, founded and codified process and best practices for e-commerce, founded tracking and reporting documents

Santa Cruz, California, United States

• Maintain the technological equipment, networks, and website for Bookshop Santa Cruz• Make recommendations for maintenance, upgrades, and new acquisitions• Educate new hires and colleagues as needed on equipment and website use• Trouble-shoot problems• Coordinate with vendors on higher level issues, upgrades, and acquisitions• Stay abreast of new improvements in existing technologies, as well as new opportunities• Upgraded all technology in store, including server, individual workstations, and peripherals, increased staff technological literacy, created reference manuals for common trouble-shooting issues

Santa Cruz, California, United States

• Execute effective marketing campaigns in physical, email, social media, and print marketing• Craft creative and engaging social media posts and campaigns to promote individual books, programs, events, and store• Analyze social media engagement, and chart growth and success• Create promotional and directional copy for events, programs, and services• Copy-edit email newsletters, staff-written reviews, and website copy• Write compelling short review copy for individual books• Coordinate and execute email outreach• Direct effective communication and coordination with other departments on marketing efforts and initiatives• Create and maintain reports on efforts and success of marketing campaigns• Point on Instagram and Twitter accounts from August, 2015-March, 2020• Dramatically increased engagement and follower count, founded a genre-based email community, improved website SEO

Santa Cruz, California, United States

Provide customer service to customers at Bookshop Santa Cruz. Look up books and non-book products, place special orders and preorders, call customers for order arrival notification, cashier, shelve and organize, restock displays, make recommendations, trouble shoot, and more. Provide feedback and advice on book trends to buyers and management. Monitor and analyze sales for specific internal sections to support buying team. Contribute to biannual newsletters and annual programs with book recommendations and knowledge. Following 2019 I was working full time in the store in other departments, but continued to work as a book seller as needed to supplement and support the book seller staff.

Santa Cruz, California, United States

Receive and return all magazines, monitor sales, and adjust standing orders with distributors, as well as handling magazine-specific customer service.

New York City, Ny

Intern for The Public Theater's Under the Radar Festival 2015. General office and assistant support. Social media lead and coordinator. Resource Room Assistant. Artist support. Ticket distribution.

New York City, New York

Organize and maintain Production Resource inventory, including props, costumes, furniture, and electrical equipment. Develop digital inventorying system and database. Research and source prop replacements. Coordinate with Student Coordinators. Potential support work in scene shop and on tech calls.

Santa Cruz, California

Nyc

Assist in construction of theatrical sets, including work in carpentry, painting, and load-in. Assist with technical calls, including cabling for lights and sound, lighting hang and focus notes, and set-up and break-down for technical rehearsal. Attend strike calls for set dismantling, bringing down instruments from lighting grid, sorting and packaging technical instruments and cables, loading trucks for transport, sorting hand props and furniture, etc.

Nyc

Fulfill calls for technical workers on theatrical productions in the Schapiro performance venues. Attend technical rehearsal and performances, working as board operator (for lighting, sound, and/or video), run crew, and/or house manager. Attend and work at strike of set, lights, props, and costumes as well as cleaning and restoration of the respective spaces.

Nyc

Set and maintain, in coordination with two other student coordinators, policies for borrowing and rental from the Columbia MFA Theater Arts Prop Shop. Schedule and hold open drop-in hours, in addition to organizing and scheduling consultation, check-out and check-in, and pick-up and drop-off appointments. Maintain organization and inventory of hand and furniture props. Facilitate replacements for broken or lost props (including obtaining replacement payment), and acquisition of new props. Track and administrate open paperwork and accounts, and requests. Maintain both online and physical inventory. Assist in physical relocation. Coordinate smooth transition to new student coordinators.

Santa Cruz, California

Master Of Fine Arts (Mfa), Dramaturgy

Graduate Certificate, Theater Arts

Continuing advanced study of various practical and academic areas of theatre. Additionally directed two productions, dramaturged.

Bachelor Of Arts - Ba, History

Focus: Asia and the Islamic World

Bachelor Of Arts - Ba, Theatre/Theater

Bachelor Of Arts - Ba, Literature

High School Diploma