Jocelyn Smith

Jocelyn Smith Email and Phone Number

Sr. Director of Pro @ Beauty by Imagination (BBI)
New York, NY, US
Jocelyn Smith's Location
New York, New York, United States, United States
About Jocelyn Smith

Corporate education, training, and strategy executive with 10+ years of experience in developing curriculum, leading teams, creating digital learning tools, and producing content to drive engagement and sales. Effective people leader with a passion for fostering a high-performance culture through coaching and development.Retailers- Ulta, Sephora, SalonCentric, Sallys, Planet Beauty, and more. - Extensive experience developing education strategies to continuously expand brand growth and heart share in both startups and established companies. - Possesses excellent communication and selling acumen to drive sales through education- Proven ability to identify inefficiencies and implement strategies to bring about change and positive results- Ability to collaborate cross functionally to deliver results and objectives- Advanced presentation skills- Content Development- Field Education Development- Sales Enablement - Coaching and Mentoring- Customer Experience - Onboarding - Sales Skills - Retail Account Leadership and Programming - Events - Master Facilitator- Budget Management- Licensed Cosmetologist

Jocelyn Smith's Current Company Details
Beauty by Imagination (BBI)

Beauty By Imagination (Bbi)

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Sr. Director of Pro
New York, NY, US
Jocelyn Smith Work Experience Details
  • Beauty By Imagination (Bbi)
    Sr. Director Of Pro
    Beauty By Imagination (Bbi)
    New York, Ny, Us
  • Jocelyn Smith Consulting
    Executive Consultant- Education, Development And Training
    Jocelyn Smith Consulting Feb 2022 - Present
    I help define a brands strong position within the beauty marketplace by creating a robust education strategy that drives sales and engagement through educational social content, global curriculum, online learning modules, leading and building internal & external team members, managing affiliate programs, and devising retailer specific education. I work cross-functionally with Sales, Marketing, and Communication to execute a strong strategy for the sales and growth of brands and measuring KPI's… Show more I help define a brands strong position within the beauty marketplace by creating a robust education strategy that drives sales and engagement through educational social content, global curriculum, online learning modules, leading and building internal & external team members, managing affiliate programs, and devising retailer specific education. I work cross-functionally with Sales, Marketing, and Communication to execute a strong strategy for the sales and growth of brands and measuring KPI's while working with labs in Product Development to ensure effective product lineup and launches.*I am proficient in Word Office, Coursera, Asana, Proprofs, SalesForce, Canva, Insightly, Spa booker. Show less
  • Cécred
    Executive Consultant, Education, Strategy, & Development
    Cécred 2023 - 2024
    - Developed internal processes for onboarding new hires - Created product testing guidelines and instructions- Engineered training for all internal employees incl. C-suite.- Developed Educational Strategy for pro and consumers YOY 3 years out- Created Pro Affiliate program- Developed customer service strategy and implementation- Create and wrote curriculum - Worked with Social and Marketing teams to create online, social, educational content that is relevant to… Show more - Developed internal processes for onboarding new hires - Created product testing guidelines and instructions- Engineered training for all internal employees incl. C-suite.- Developed Educational Strategy for pro and consumers YOY 3 years out- Created Pro Affiliate program- Developed customer service strategy and implementation- Create and wrote curriculum - Worked with Social and Marketing teams to create online, social, educational content that is relevant to consumers and professionals- Wrote scripts and copy for social media content, FAQ’s for all products, monthly e-newsletters, and directives for new product launches - Managed all brand needs from the education perspective- Responsible for managing and being resourceful with the brand's Education budget Show less
  • Dphue
    Executive Consultant, Education Development & Digital Creator
    Dphue 2022 - 2023
    New York, New York, United States
    - Developed social media content- Worked cross-functionally with Product Development, Marketing, and Social to create cohesiveness throughout brand messaging - Worked with Sales to create programs and education for specific accounts and retailers- Wrote social content scripts, Learning Guides, newsletters, and FAQ's for website and consumer needs- Streamlined website consumer journey by implementing areas of improvement - Launched & supported Pro Affiliate program and… Show more - Developed social media content- Worked cross-functionally with Product Development, Marketing, and Social to create cohesiveness throughout brand messaging - Worked with Sales to create programs and education for specific accounts and retailers- Wrote social content scripts, Learning Guides, newsletters, and FAQ's for website and consumer needs- Streamlined website consumer journey by implementing areas of improvement - Launched & supported Pro Affiliate program and created excitement around it Show less
  • Jocelyn Smith.Co
    Hypnotherapist, Nutrition Specialist, & Educator- Health & Wellness Practice
    Jocelyn Smith.Co 2019 - 2022
    New York, New York, United States
    - Bespoke human behavioral therapist and educator creating tailored mental and physical health sessions, nutrition strategies, and wellness educational programs for various private and corporate clients. - Transformed overall wellbeing of clients by focusing on career advancement, procrastination, health, public speaking, and stress levels through Rapid Transformational Therapy sessions that increased the business’s overall success rate by 35%. - Developed strategies and programs that… Show more - Bespoke human behavioral therapist and educator creating tailored mental and physical health sessions, nutrition strategies, and wellness educational programs for various private and corporate clients. - Transformed overall wellbeing of clients by focusing on career advancement, procrastination, health, public speaking, and stress levels through Rapid Transformational Therapy sessions that increased the business’s overall success rate by 35%. - Developed strategies and programs that increased productivity and workflow contributing to less sick days by helping clients understand how to make improved business decisions and creating energy boosting meal plans.- Delivered daily educational social content, monthly courses, and weekly motivational coaching to ensure client’s cumulative progress while boosting overall engagement and awareness. Show less
  • Jd Beauty Group / Wet Brush
    Director, Education, Training, & Sales- North America
    Jd Beauty Group / Wet Brush Oct 2016 - Jan 2019
    Greater New York City Area
    Supported Ouidad, Wet Brush, and Bio Ionic. - Developed and managed professional hairstylists to deliver fundamental, advanced technical and business education to salons, retailers, and online. - Created Global curriculum for Cutting, Styling, and Design- Created online modules and learning programs for pro and retailers- Created award winning products that enhanced curl category line - Executed product testing and created benchmarks for new product launches- Trained… Show more Supported Ouidad, Wet Brush, and Bio Ionic. - Developed and managed professional hairstylists to deliver fundamental, advanced technical and business education to salons, retailers, and online. - Created Global curriculum for Cutting, Styling, and Design- Created online modules and learning programs for pro and retailers- Created award winning products that enhanced curl category line - Executed product testing and created benchmarks for new product launches- Trained and elevated our professional artists in skill set as well as developmental, business, and personal development- Educated and trained distributor sales consultants in N. America to support them in growing sales- Developed and led the Pro Sales Strategy while managing 7 Regional Sales Managers and 1 Education Manager- Exceeded YOY sales growth by 20%- Positioned company for acquisition by working with the Board of Directors and C-suite Executives and building strategic plans to grow revenue specifically for purchase of company.- Helped maintain over $20M in sales- Opened and led the launch of 500+ SalonCentric stores, 4 new distributors, the Ouidad Flagship Salon in FL, and the 10+ Gene Juarez salon locations. - Oversaw and developed hundreds of beauty retailers such as Planet Beauty, Sallys, Ulta, Sephora, Tj Maxx, etc. - Supported dozens of chain salon business such as Great Clips, Super Cuts, and others- Participated in Beauty Industry events and hair shows- Participated in company trainings to elevate our Professional Division Show less
  • Ouidad
    Manager, Business Development And Education
    Ouidad Oct 2014 - Oct 2016
    Greater New York City Area
    - Oversaw field sales managers, distributor partnerships, direct salon accounts while building new business and revenue streams. - Trained and disseminated field educators that increased overall sales, focusing on brand awareness and sell-through.- Managed and increased B2B sales focusing on educational support and sell-through training that equated to a 15% YOY increase in sales. - Recruited, trained, and managed Artistic Educators and led “train the trainer” program supporting… Show more - Oversaw field sales managers, distributor partnerships, direct salon accounts while building new business and revenue streams. - Trained and disseminated field educators that increased overall sales, focusing on brand awareness and sell-through.- Managed and increased B2B sales focusing on educational support and sell-through training that equated to a 15% YOY increase in sales. - Recruited, trained, and managed Artistic Educators and led “train the trainer” program supporting their development and career path within the organization. - Generated strategic quarterly plans for Pro. sector in product launches, sales, and education. Conducting and speaking at over 200 live and online classes. Show less
  • Drybar
    Assistant Salon Manager
    Drybar 2013 - 2014
    Greater New York City Area
    - Lead, developed and motivated over 60 staff members.- Generated revenues over and above $2mm annually.- Managed and reconciled annual P&L.- Managed product inventory in excess of $400K.- Operated as an internal HR.- Executed all brand educational trainings for entire salon.- Oversaw quality control of all customers based on Drybar standards.- Ensured the highest level of optimization based on staff time management.
  • Beauty Essence
    Account Manager, Education And Brand Development
    Beauty Essence 2012 - 2013
    Greater New York City Area
    - Led and managed account for Beauty Essence, a global hair extension and wig company.- Developed, created and launched ‘bmu Hair’, a hair extension line positioned for the Caucasian market.- Responsibilities included: product development, research and development with analytics on anationwide scale, development of marketing and sales plan, and promotional materials.- Created all training and education collateral for sales staff, brand ambassadors, and educators.- Engineered… Show more - Led and managed account for Beauty Essence, a global hair extension and wig company.- Developed, created and launched ‘bmu Hair’, a hair extension line positioned for the Caucasian market.- Responsibilities included: product development, research and development with analytics on anationwide scale, development of marketing and sales plan, and promotional materials.- Created all training and education collateral for sales staff, brand ambassadors, and educators.- Engineered model photography for promotional and advertising materials. Show less
  • Ulta
    Prestige Manager
    Ulta 2010 - 2012
    Wyomissing, Pennsylvania
    - Managed, hired and trained sales staff in customer service protocols, sales training, and product knowledge.- Top four producers nationwide for targeted vendor lines, consistently exceeded monthlysales goals through the creation and implementation of store promotions and brand programs.- Increased sales by 40% taking store from B to A level in first six months in management.- Regularly requested by top vendors to be the spokesperson for special cosmetic events at… Show more - Managed, hired and trained sales staff in customer service protocols, sales training, and product knowledge.- Top four producers nationwide for targeted vendor lines, consistently exceeded monthlysales goals through the creation and implementation of store promotions and brand programs.- Increased sales by 40% taking store from B to A level in first six months in management.- Regularly requested by top vendors to be the spokesperson for special cosmetic events at off-sitelocations, and orchestrated all in-store events in an effort to partner in growing the top/bottomlines at ULTA.- Held monthly and quarterly education classes for team on all new products. Show less
  • Regis Hair Salon
    Hairstylist
    Regis Hair Salon 2007 - 2010
    Pottstown, Pennsylvania

Jocelyn Smith Education Details

Frequently Asked Questions about Jocelyn Smith

What company does Jocelyn Smith work for?

Jocelyn Smith works for Beauty By Imagination (Bbi)

What is Jocelyn Smith's role at the current company?

Jocelyn Smith's current role is Sr. Director of Pro.

What schools did Jocelyn Smith attend?

Jocelyn Smith attended Daniel Boone Area High School, Pulse Beauty Academy-A Paul Mitchell Partner School.

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