• Sole contributor to prepare Human Capital costing for Sales team (new project/renewal) and was successfully bid multiple wellkown projects, i.e. Jurong Island, Byte Dance, Citibank, etc.• Process documentation of promotions, transfers, conversions and salary increments of security officers;• Attend to HR/payroll related enquires from sites;• Prepare monthly and annual HR reports relating to headcount, working hours and manpower cost;• Put together regular and ad-hoc payroll and costing reports for management;• Liaise with government authorities and agencies on employee-related matters;• Perform online submission of statutory claims to various government agencies;• Manage Prosegur and the sister company's ISO 45K & 9K, bizSafe and Security Agency licences renewal.

Achievements1. Create and ensure continuous improvement of SOPs for AskHR Department.2. Conduct high volume of weekly onboarding induction for new hires.Job Descriptions• Provide sound and timely support in all HR processes, including preparation of employment agreement, Benefit Enrolment and Termination, Payroll interface.• Conduct employee onboarding orientation and offboarding process.• Point of contact for all employee requests (VISA Letter, Sponsorship Letter, Annex A to Form 4A, Employment certification letters etc.).• Apply AskHR Operational processes across all areas of business including HR Operations, Talent Acquisition Operations, Employee Lifecycle & L&D Operations.• Publish job advertisements in internal and external job portals.• Weekly internal strategic communication to improve the operation process.• Attend to MOM work pass related enquires and handle work pass issuance, renewal and cancellation.• Provide HR system support to all levels of employees. Systems such as Workday and Taleo.• At higher levels, will be responsible to review and make recommendations to assigned projects and activities focused on process improvement, efficiency optimization and innovation through enabling technology that contribute to the DEX goals for Digital Employee experience.

Achievements1. Implemented company-wide new payroll cycle.2. Rollout the new medical benefits and delivered HR communications to over 100 employees.3. Creation of new hire onboarding deck (in English and Chinese) for HR induction program.4. Provided HR support by creating OJT and JD for SME mentor program.

Achievements1. Awarded with "Certificate of Appreciation for Valuable Contribution in ISO Audit 2017" in Mar 2018.2. Facilitated the SAGE Leave Module migration project during May & Jun 2018 - prepare and execute Leave data importing, new system implementation, employee briefings and end-user inquires handling.

• Provide effective solutions for complaint cases by coordinating with various departments through email or phone calls to ensure seamless services are delivered to customer• Cross selling relevant products and services during the contact with customers• Conduct product knowledge and system training for the new hires for relocation hotline• Act as Mock Call tester and floor coach for new trainees

• Proving stategical solutions to CPF Robinson building tenants on concerns /issues related to building facilities• Support Building manager to drive internal and external communication with internal engineers/technicians and external vendors on scheduled maintenance, repair and upgrading projects• Liaise with contractors to ensure the successful completion of assigned projects and services• Actively involved in maintenance contracts renewals• Coordinate with CPF board members and tenants on fire safety schedules and other facilities survey• Review areas of damage and confers with vendors, contractors and other department to correct deficiencies• Prepare mins of meeting for the weekly board meeting• To carry out any additional job-related duties that may be assigned from time to time

• Respond to CPF board members on facilities maintenance and repair work requests via email and phone calls• Submission of daily attendance and headcount reports• Submission of Weekly and Monthly facilities inspection report• Office stationery order• Ensures that all records are updated such as mins of meeting, supplier’s contact details and invoices.