Jocelyn Wesolowski Email & Phone Number

Cincinnati, Oh, Us

Fosters and develops a high performing culture within all PSC Specialists. that encourages innovation and increases the responsibility and accountability.Motivating and building competition between team members to increase call quality, service, and exceed departmental goals.Maintaining a strong understanding of all assigned clients and utilize this knowledge to assist PSC agents as well as assist in client escalations.Serve as a strong example to all PSC agents of what the appropriate methods are to apply when interacting with PSC partners and ensure all PSC agents reflect the utmost level of professionalism and ensure communication methods are applied in an effective and appropriate manner.Responsible for assisting with establishing and reporting key performance indicators and making adjustments in staffing and mentoring to ensure the team meets the defined indicators.

• Support and maintenance of multiple SIS and LMS platforms such as Microsoft Entra Admin, Jira, Confluence, Team Dynamix, Cherwell Service Management, AWS, Blackboard, Canvas, Microsoft Teams, and Cisco Unified Contact Administration• Oversee support staff and temporary employees.• Maintained a collaborative environment within the Personal Support Center, ensuring alignment with the organization's mission and goals.• Spearhead the development and management of a comprehensive knowledge base for Standard Operating Procedures (SOPs), workflows, and updates to ensure consistency and accuracy in the team’s work• Focused on meeting the needs of contacts, ensuring timely and high-quality service delivery, and facilitating referrals to the appropriate parties when necessary.• Ability to identify trends to track and address areas for quality improvements and procedures, production issues, change requests, and administrative issues.• Field and provide support through telephone calls, e-mail , and chat messages from customers seeking guidance on technical problems.

Century Harvest Farm's mission is to empower, create new jobs, and healthier futures for folks coming home from incarceration and that are in recovery.Managed partnership with the Department of Labor and Workforce Development and TN Department of Labor while implementing the SNAP Employment & Training program requirements to support workforce and economic development. Met with all SNAP E&T participants monthly to report Individual Employment Plan progression to the workforce development Program Manager and the Department of Human ServicesCreated programming and operations documents that gathered necessary data for reporting to the state, the foundation board, and potential donors. Coordinated volunteer events; connecting over 40 new community members to the farm and its mission

Haslam College Of Business

Coordination Student Services and Operations for the Haslam College of Business Graduate Programs.• Assist Graduate Program’s faculty, students, and staff with classroom needs including room reservations and scheduling, team rooms, and faculty classroom technical and set-up assistance• Manage and maintain all information and updates to the central course, assignment, and event calendar; ensure even distribution scheduling of assignments, exams, and events and recommend changes• Provide input and assistance in program communications going out to students and faculty regarding program events, announcements, and class updates/changes • Assist with social media and website updates • Recommend improvements to operational systems that affect the student and faculty experience• Facilitate the program and peer evaluation process; assist in tracking and reporting evaluation data• Create and distribute textbook/course materials lists each semester• Respond to, and assist with, student, faculty, staff, department and college questions and needs• Understand and utilize program technology and information systems including Blackboard, Banner, WordPress, Google Calendar, and Dreamweaver/Contribute. • Assist with creation of consistent Blackboard course and community sites and maintain updates; work closely with Blackboard staff and Technology Integration Support as needed• Assist with the student registration and team development process• Assist in the new student on-boarding process including publications, communication, tracking, and orientation activities and planning• Assist in the design and preparation of print materials such as the Graduate Programs Student Handbook and Annual Report• Assist with gathering and tracking student information for the international trips• Assist in the coordination of all special event logistics including case competitions, symposium, hooding ceremony, orientation week activities, open houses, guest speakers, and student lunches

Knoxville, Tn

Tucson, Arizona Area

- Maintained all student attendance records.- Directed student inquiries to University financial and academic advisers.- Set area goals and objectives, and measured quality of services.- Coordinated academic conferences for faculty and students.

Monterey, Ca

- Received, recorded, translated, evaluated, and reported on foreign communications and intelligence. - Honorable discharge

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 3.44

- Served as a volunteer tutor to classmates. - Managed course projects with teams of 3-5 people

Graduate, Korean Language And Culture

- Successful graduation of Korean language program and military training. - Exposed to diverse cultures and languages. - Volunteered.