Jo Chan-Woerlein Email and Phone Number

Bag maker with an eye for practical details. A self-confessed armchair traveller living in beautiful Sydney, Australia. My designs are inspired by colours and the beautiful destinations I've travelled to and the ones I am yet to explore. You can read my 5-star reviews from many happy buyers and find all my work at:Shop: www.onebusysloth.etsy.comInstagram: www.instagram.com/onebusysloth Facebook: www.facebook.com/onebusyslothPinterest: www.pinterest.com/onebusysloth

Research in Corpus Linguistics with the Department of Linguistics

I'm the face and voice of the the medical practice. First impressions count and having a warm reception the minute our patients arrive allow them to relax in our sunlit waiting room. I anticipate the needs of our doctors to make their appointments as seamless as possible. This positively enhances the experience for our patients. Performing triage is an important daily accountability to make sure our practice is COVID-safe. Multi-tasking administrative demands, keeping the practice in tip top condition, and occasionally making coffees is all part of the day. Always executed with a smile - even if I have to squint my eyes real hard to compensate for wearing a mask.

This volunteer position gave me the most satisfaction and has led to so many opportunities. I met inspirational women in the handmade community and helped to build a safe and supportive environment, facilitating open conversations to learn from and celebrate each others' failures and successes. In the spirit of cultivating growth mindsets, I organised annual team activities like team stalls at markets, fundraising, and skills enhancement workshops like photography and product styling. It created opportunities for our members to network with other makers, which in turn opened up other possibilities for collaborations. From 2016-2018, I represented Handmade Cooperative in the annual Etsy Asia Pacific Captain Summit to network, and presented a speech on team building and engagement strategies.

My two term tenure at Kellyville Ridge Public School saw me taking charge of publishing the fortnightly newsletter, relieving the Principal to focus on executive responsibilities. Juggling a multitude of administrative tasks was part of the day. What motivated me the most was engaging with the parents, and the students especially. Listening to their concerns, showing empathy to their challenges, and offering assistance to effect solutions were the highlights of my tenure. It was the spark that ignited my desire to work with young people on a more tangible level, hopefully in the not-too-distant future.

• Volunteer in various communities including:> School - Assisting in classroom, library duties, School Leaders Selection Panel, supervised and ran school fete stall, transport and chaperone students to competition venues.> Charities - cooking meals, fund-raising, sewing for wildlife rescues.

• Led a team of 16 inbound call centre staff to provide professional and effective customer service, consistently meeting and exceeding KPIs, resulting in two team awards for Customer Service Excellence.• Mentored two team members who were promoted to Customer Service Specialist positions and another advanced to Acting Customer Service Manager role. • Actively developed a team culture of high performance with regular 2-way feedback and quarterly performance reviews.• Created a succession plan manual as part of the department's succession planning initiative, resulting in a clearly documented handover process and accountabilities, saving time and eliminating ambiguity.• Spearheaded the department's Social Club to foster engagement and increase general wellbeing of department staff.

• Professionally handled all incoming customer queries with patience and empathy and consistently achieving personal KPIs, resulting in receiving multiple compliments from happy customers for outstanding service.• Seconded and later promoted to Customer Service Manager by displaying exemplary work ethics and pursuit for personal and professional growth.