Jochelle Miranda Email & Phone Number

London, England, Gb

Dartford, England, United Kingdom

• Tailoring roadmaps to help organizations establish and achieve their sustainability goals, from strategy to implementation.• Providing clients with actionable solutions to accelerate sustainability transformation.• Developing relationships with a major client/stakeholder accounts in various energy sectors and acquiring a thorough understanding of their needs and requirements.• Preparing regular reports of progress and forecast to internal and external stakeholders using key account metrics.• Working as part of a multi-national organization and with a cross functional team, carrying out energy audits with our clients, identifying energy saving options, devisingan energy strategy and delivering contracts for installation of new energy systemsand solutions.• Coordinating with processes to ensure that projects are delivered on time and produce the desired results.• Implementing best practise project management techniques throughout the project.- Submitting detailed progress reports as required.- Maintaining complete and accurate records.- Developing accurate project plans.- Preparing a Project Brief for internal approval.- Identifying resources and assigning responsibilities.- Managing day-to-day operational aspects of the projects.- Working closely with relevant stakeholders to ensure effective and efficient implementation of the projects.

London, England, United Kingdom

• Effectively managed and supervised day to day front end customer service operations.• Resolved customers’ complaints while identifying problems and taking appropriate action, increasing client retention.• Created strategic plans and set up training materials, therefore, grew the effectiveness of the customer service department by 30%. Regularly met personal sales Target by 80% and QA by 100% thereby contributing to the company’s overall sales objective. Conferred with all teams across the department to boost revenue, communicate targets and improve promotional strategies.• Constantly supported and provided a guiding role to help team members reach their full potential.· Provided teammates with resources and encouragement they needed to excel by evaluating their performance at regular intervals, identifying performance-related goals and objectives,providing ongoing feedback about areas of improvement,monitoring progress in achieving those goals, suggesting relevant skills and competencies that might be needed for growth and further progress,greater productivity, better quality of work all this in turn improved customer service and minimised customer complaints, it increased retention of executives, reduced costs, increased profitability, promoted positive relationships with supervisors, peers, and clients.

Goa, India

• Managed sales, operations, and marketing for onshore and offshore offices. Achieved great success in implementing office procedures and regulations in all 3 workplaces.• Ensured the smooth workflow of operations by overseeing a wide range of responsibilities, such as payroll, designing filing systems, and managing a team of over 25 individuals.• Implemented a series of novel office practices, increasing efficiency by 70%. Increased customer retention rates and satisfaction by assisting in the deployment of new service strategies. Grew customer base by 40% through active prospecting techniques and referrals.• Developed and implemented an employee scheduling plan, consequently increasing work efficiency by 68%.• Provided mentoring and coaching for staff based on skills and performance goals• Developed annual marketing plan and assisted in creating the operational budget.• Streamlined vendor relations, as a result, obtained a 25% discount on all services. Exceeded the company annual profits by 50%.

Goa, India

• Shadowed partners and associates in their daily court appearances at the state levels.• Researched case laws and precedent in the areas of real estate law, civil and criminal law. Prepared production of documents for discovery, assembling exhibits, affidavits, and other legal documents for use in preparing a trial. Thoroughly analyzed and summarized information, obtained documents through subpoenas, and calendared confirmation hearing dates.• Investigated facts and laws and decided how to prepare cases and assisted the attorneys attrial and depositions.• Drafted complaints, affidavits, motions, interrogatories, and other pleadings connected with trial preparation and discovery.• Created weekly one on one meeting with team members, which led to an improvement of team member engagement by 70% from the previous year. Performed all administrative & accounting functions for the firm.

Goa, India

• Built and maintained a client base; kept clients informed about products and services for auto, life, and health insurance and retirement plans.• Provided knowledgeable financial guidance to clients to ensure that their retirement is customized to their financial needs.• Increased sales for the company by 70% over two years.• Built sustainable relationships and trust with customers through open and interactive communication.• Collaborated with colleagues to determine areas for improvement, review departmental performance, and developed ideas for better service to customers.• Ensured smooth and efficient functioning of the office on a day-to-day basis.• Achieved a 30% saving on outgoings by reworking the budget and expenses.

Bachelor Of Laws - Llb

Bachelor Of Arts - Ba, Political Science

Higher Secondary School Education

Secondary School Education