Jochelle Miranda Email & Phone Number

London, England, GB

Dartford, England, United Kingdom

• Tailoring roadmaps to help organizations establish and achieve their sustainability goals, from strategy to implementation.
• Providing clients with actionable solutions to accelerate sustainability transformation.
• Developing relationships with a major client/stakeholder accounts in various energy sectors and acquiring a thorough understanding of their needs and requirements.
• Preparing regular reports of progress and forecast to internal and external stakeholders using key account metrics.
• Working as part of a multi-national organization and with a cross functional team, carrying out energy audits with our clients, identifying energy saving options, devisingan energy strategy and delivering contracts for.
• Coordinating with processes to ensure that projects are delivered on time and produce the desired results.

London, England, United Kingdom

• Effectively managed and supervised day to day front end customer service operations.
• Resolved customers’ complaints while identifying problems and taking appropriate action, increasing client retention.
• Created strategic plans and set up training materials, therefore, grew the effectiveness of the customer service department by 30%. Regularly met personal sales Target by 80% and QA by 100% thereby contributing to the.
• Constantly supported and provided a guiding role to help team members reach their full potential.· Provided teammates with resources and encouragement they needed to excel by evaluating their performance at regular.

Goa, India

• Managed sales, operations, and marketing for onshore and offshore offices. Achieved great success in implementing office procedures and regulations in all 3 workplaces.
• Ensured the smooth workflow of operations by overseeing a wide range of responsibilities, such as payroll, designing filing systems, and managing a team of over 25 individuals.
• Implemented a series of novel office practices, increasing efficiency by 70%. Increased customer retention rates and satisfaction by assisting in the deployment of new service strategies. Grew customer base by 40%.
• Developed and implemented an employee scheduling plan, consequently increasing work efficiency by 68%.
• Provided mentoring and coaching for staff based on skills and performance goals
• Developed annual marketing plan and assisted in creating the operational budget.

Goa, India

• Shadowed partners and associates in their daily court appearances at the state levels.
• Researched case laws and precedent in the areas of real estate law, civil and criminal law. Prepared production of documents for discovery, assembling exhibits, affidavits, and other legal documents for use in.
• Investigated facts and laws and decided how to prepare cases and assisted the attorneys attrial and depositions.
• Drafted complaints, affidavits, motions, interrogatories, and other pleadings connected with trial preparation and discovery.
• Created weekly one on one meeting with team members, which led to an improvement of team member engagement by 70% from the previous year. Performed all administrative & accounting functions for the firm.

Goa, India

• Built and maintained a client base; kept clients informed about products and services for auto, life, and health insurance and retirement plans.
• Provided knowledgeable financial guidance to clients to ensure that their retirement is customized to their financial needs.
• Increased sales for the company by 70% over two years.
• Built sustainable relationships and trust with customers through open and interactive communication.
• Collaborated with colleagues to determine areas for improvement, review departmental performance, and developed ideas for better service to customers.
• Ensured smooth and efficient functioning of the office on a day-to-day basis.

Bachelor Of Laws - Llb

Bachelor Of Arts - Ba, Political Science

Higher Secondary School Education

Secondary School Education