Jochen Behets Email & Phone Number

Brussels Area, Belgium

- Responsible for maintenance and repair activities on locomotives in the operational fleet (ECM F3)- Managing a team of fulfilment operators (6 FTE in 3*8) and supporting staff (2 FTE)

Brussels, Brussels Region, Belgium

- Responsible for Customer Service activities within the Heavy Industries, Company Trains and Automotive Markets and for CS Germany- Development and implementation of new customer survey process (Customer Mood - NPS) and Quality Reporting for customers (Q-files)- Managing central CS Team (14 FTE) and remote team (Mainz, Germany - 3 FTE)

Brussels Area, Belgium

· Program Manager development of Operational Deviation Management Tool and Process.· Business Product Owner Operational System CRS.· Additional Information:o 2018: Scrum Master

Bonheiden

· Managing the daily activities of the workshop on a technical level as well as organisational and people management to achieve the set production planning according to quantitative and qualitative demands. · Managing the activities of the administration and planning teams to realise an optimal workload and production planning.· Developing the necessary procedures to improve safety, quality and efficiency.

Aarschot - Belgium

· Responsible for the coordination of the production with a dual objective: - achieving the production targets according to the planned quantities and required quality - creating a positive climate for growth and development of the (disabled) co-workers.· Managing the local departmental team of supporting staff (20 people) and disabled co-workers (200 people) through organising regular appraisals with continuous performance monitoring of team and individuals.· Coordination of the departmental operations and the implementation of the central policies in the department.· Additional Information:o 2015: Lean Six Sigma Yellow Belt at Deloitteo 2015: HACCP Training at Amelior

Aarschot - Belgium

* Responsible for the development and coordination of lean processes within the organisation.* Guarding the continuity of the installed culture of continuous improvement.* Implementation of the lean-filosophy within the different departments.* Development of policies, procedures, controles and reports with regards to improvement processes.

Hoeselt, Belgium

· Creating and supporting an efficient working environment where employees can achieve effective team work and where knowledge and experiences are shared. Also developing and continuously improving the required competences of team members. · Assuring that the department works in an efficient and effective way by realising a better, faster and cheaper service.· Pro-actively finding, coordinating, implementing and follow-up of projects relevant to the department.· Managing a team of 25 Customer Service assistants, organising regular appraisals with continuous performance monitoring of team and individuals to obtain set performance indicators.· Additional Information:o 2012: Internal Auditor ISO-9001 Training at Lloyd’s Register

Nossegem, Belgum

· Managing all processes within the production department and aligning these with the total logistics chain.· Determining strategies and an overall operational policy concerning productivity, quality and cost optimisation.· Managing costs and budgets.· Managing workers and staff employees (3 shifts – 75 people)

Kampenhout, Belgium

· Managing 4 teams within the technical department with a total of 32 employees.· Rebuilding and reorganising of the planning team within the department and improving the relationship between the technical services and the sales team.· Determining the operational strategy of the department in cooperation with management, as well as realising and executing these plans in the department.· Organising regular appraisals with continuous performance monitoring of team and individuals to obtain set service level agreements.· Additional information:o 2008: Diploma VCA voor leidinggevenden at Vinçotte

Manchester, United Kingdom

* Managing a virtual field based team of 17 On-site Controls Specialists in 11 European countries.* Providing guidance on Controls matters to in-country individuals and management, and developing overall strategic controls direction.* Harmonising and standardising European On-site controls by working closely together with local and European management.* Improving On-site controls by communicating with and training local Sales teams.* Organising On-site Audits, analyzing the results and reporting these back to local and regional management.* Organising regular appraisals with continuous performance monitoring of team and individuals to obtain set performance indicators.

Manchester, United Kingdom

* Successful migration of wetstock management for the Netherlands to Manchester.* Successful migration and implementation of Esso Express Operations for Belgium, the Netherlands and France into a centralised team in Manchester.* Organising regular appraisals with continuous performance monitoring of team and individuals to obtain set performance indicators, for teams of up to 20 people.

Manchester, United Kingdom

* Successful implementation of a new contract management tool for Benelux, Germany, UK and Ireland.* Successful migration of contract administration for the Benelux, Germany, UK and Ireland to Manchester.* Organising regular appraisals with continuous performance monitoring of team and individuals to obtain set performance indicators, for teams of up to 20 people.

Manchester, United Kingdom

* Responsible for confirmation of deliveries in SAP, correcting wrongly invoiced deliveries, performing stock reconciliations of trucks and depots and credit back of contaminations during deliveries.

Leuven, Belgium

· Giving advice to companies about environmental laws and best practices.· Organising seminars and workshops about various environmental topics.· Assisting companies in applying for environmental licenses and helping them in obeying laws.

Master, Industrial Engineer In Chemistry, Specialisation Environmental Sciences

Activities and Societies: 1999 – 2000: Advanced study in water management; module Used Water Treatment (Groep T, Leuven) 1999 – 2000.

Highschool Degree, Economics - Mathematics