Jo Ching Email & Phone Number

Hong Kong

Senior Sales Coordinator April 2014 to October 2015- Managing all the sales related activity of Business Development Team and Global Route Manager- Responsible for additional key accounts; such as Tech 21, Assa Abloy Macau, Swann Communications Ltd- Preparing Quarterly Business Review presentation to key accounts- Resolving any sales related issues with customers- Ensuring that all inquiries are dealt with accurately, timely and in a professional manner.- Making follow-up calls to confirm sales order and building relationship with customers for further salesSales Coordinator December 2012 to March 2014- Mainly supporting Global Route Manager plus 2-3 salespersons- Preparing quotations to customers for all imports, exports and triangle air/ FCL and LCL consignments enquiries- Responsible for RFQ enquiries, also needs to coordinate with overseas branches RFQ requests- Responsible for key accounts; such as Henkel US lane, Technicolor, Momentive, Blue Microphone, and preparing key accounts' monthly reports; shipments tracing report; billing reports- Responsible for local accounts quotations, customer services and daily operations- Supporting overseas branches on all inquires- Travelling to China for sales visiting and operations discussion- Works with both air and ocean imports and exports for smooth operations

Alhambra, Ca

Operations Supervisor June 2011 to August 2012 - Responsible for leading the import department and the smooth running of all services- Ensuring process and procedure is followed.- Measure, monitor and review the performance of the department.- Support Senior Manager and President.- Maintain and monitor service expectations of existing and key accounts - Monitor and review the service provided by overseas agents- Identify problems early & respond in a timely fashion.- Work with the team to find solutionsImport Operations/ Customer Service May 2010 to May 2011- Arrange import and US & Canada domestic (all over the states, over 100 locations) operations from containers on the vessel to US warehouses door- Specially handle tires and frozen food accounts- Work in accordance with international and domestic regulations- Establish relationships with key overseas partners in other to solve different kinds of problems- Investigate and plan most appropriate route for shipment if containers need to be divert- Use available technology to enable real-time tracking of freight in transit- Work closely with customers, colleagues and third parties to ensure deadlines are met- Maintain all file & records in an orderly manner, making sure all aspects of any working procedures and company internal requirements are achieved.- Constantly review vendor working processes and seek improved service levels.

Irving, Tx

Import specialist who handle all the import shipments from South Asia (China, Hong Kong, Taiwan, Vietnam, Korea, Pakistan, India, etc) to US. Providing ocean and air imports counseling and operating from bookings to deliveries. Responsible for the whole logistical processing of customer orders, includes coordination with vendors, sales staff, customer service representatives, billing representatives, warehouse and shippers.

Arlington, Tx

Assisted in executing everything from huge promotional events to smaller, more low-key events all around the metroplex. Maintained positive relationship and did good follow-up works with promotion partners. Prepared sales promotion proposals for promotion partners.

Riverside, Ca

Marketed and evaluated more than 100 potential hotels in Beijing to our English learning program. Introduced English learning program to the human resources manager and help them to prepare for the Beijing Olympics 2008. Contacted 20 training and human resources managers of different hotels in Beijing. Conducted research analyst on the program. Organized meetings between hotels in Beijing and our company. Translated official letters and brochures into Chinese.

Undergrad, Marketing

Activities and Societies: Golden Key International Honor Society, Beta Gamma Sigma, International Honors Society, Sigma Alpha Lambda.

Bachelor Of Business Administration (Bba), Marketing