Johanna Kelly

Johanna Kelly Email and Phone Number

Have Skills @ FEMA
Johanna Kelly's Location
Indian Hills, Colorado, United States, United States
About Johanna Kelly

I'm Jo Kelly, a proud Army brat from a family whose military service reaches all the way back to the Revolutionary War, and I'm married to a Navy veteran. My Bachelors was in Management and Criminal Justice, and my Masters in Management and Project Management. I have certifications as a PMP, Scrum Master and Product Owner, plus ITIL v3, DevOps Foundation, and Power BI. I have wide-ranging experience, much of it government-related, with 21 years total in IT where I am especially good at working with architects, developers, engineers, and all levels of stakeholders in Agile, hybrid, and Waterfall environments.I’m a U.S. Citizen. My first Public Trust clearance was granted in 2003 when I worked on the TSA contract in Kansas City, where I stood up the first private recruiting center for airline screeners in the country (FirstLine staff was over 600 screeners). My current Public Trust clearance through FEMA expires in June 2025 (and I also have 43 certifications with them). As a results-oriented professional with years of experience, I’m driven to leverage people, processes, resources, and technology to provide effective solutions and am an accomplished analyst and manager in Project Management, Technology Management, and Software/Systems Development Life Cycle (SDLC).I can organize anything in multiple cultures and environments and am looking for a win-win situation where I can combine my passion and talents as an experienced servant-leader, Business Analyst, Project/Program Manager, and Senior General Planner/Editor/Technical Writer for policies and procedures, knowledge management, and service delivery to leave things better than when I first found them. I'm adaptable, looking for a long-term growth opportunity, eager to learn new things, and an excellent team player.

Johanna Kelly's Current Company Details
FEMA

Fema

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Have Skills
Johanna Kelly Work Experience Details
  • Visa Technology And Operations
    Editor/Technical Writer
    Visa Technology And Operations Oct 2024 - Present
    Working for the DPS Bulletins group and writing a position SOP (filling in for the gal on maternity leave).
  • Fema
    Reservist Pa Cadre
    Fema Sep 2024 - Present
    Washington, Dc, Us
    Emergency Management
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  • Third Chance Ranch
    Project Manager/Technical Writer
    Third Chance Ranch Jul 2023 - Present
    Phase 1 projects included fire mitigation; new construction, renovation, and restoration; project accounting (A/P, A/R); supplier/vendor selection/contracts; and writeups for insurance. Phase 2 creation of policies and procedures.
  • National Disaster Recovery Technical Assistance Consultants/Ccprs/Fema
    Senior Technical Editor And Writer
    National Disaster Recovery Technical Assistance Consultants/Ccprs/Fema Jun 2019 - Jul 2023
    Coordinated with diverse Support and Program Delivery groups, including Public Assistance, Individual Assistance, COVID-19, Integration, Policy Implementation, and Business Management branches, assuring cohesive approach to recovery efforts. Applied EMMIE, Recovery Tracker, SharePoint, and Power BI dashboards, alongside Microsoft tools to optimize processes, resulting in heightened operational efficiency within FEMA Region 2 Recovery. Invested 40 hours weekly in TAC assignments, successfully integrating efforts across branches and elevating overall efficacy of FEMA's mission. Cultivated cooperative digital workspace using SharePoint for seamless information sharing and document management.Key Projects included Strategic Planning Initiatives, IPRs and Documentation Creation, Templates and SOPs Development for Business Management Branch, Records and Correspondence Information Management, Audits and Data Cleansing, Leadership Reports Generation, Training Material Development, Process Enhancements Implementation, Workforce Analyses and Risk Assessment, Recovery Tracker/EMMIE/Grants Manager logging
  • Legion Star Llc
    Senior Technical Writer
    Legion Star Llc Aug 2021 - Nov 2021
    Cooperated with cross-functional teams to gather and interpret technical content, producing user-friendly documentation that adhered to industry standards and regulatory requirements. Prepared standardized templates and style guides, boosting efficiency of technical writing processes and promoting unified and professional presentation across all documentation. Synthesized raw technical information from subject matter experts in Enterprise Engineering, transforming into polished and unified presentation style for various client interactions. Provided visually compelling and detailed technical content for client proposals, specializing in pipeline industry, with notable clients, including Diversey, Southern Star, and Fanatics.
  • Quest Diagnostics
    Business Analyst/Scrum Master
    Quest Diagnostics Oct 2019 - Apr 2020
    Secaucus, Nj, Us
    This project directed migration of IT teams from Waterfall to Agile methodologies, orchestrating cultural shift that resulted in amplified efficiency, improved teamwork, and faster response times to changing project requirements. Devised business models, integrating process and data elements to create insightful frameworks for stakeholders and decision-makers. Coordinated efforts with original Scrum Master to monitor project timelines and budgets. Steered complete overhaul of Aspect Dialer Integration project, working with the product owner to transform the overhaul of legacy 22-year-old application into modernized Call Center and Web formats, achieving enhanced functionality in accordance with evolving industry standards. Executed Agile best practices into project workflows to meet evolving requirements and stakeholder expectations. Applied analytical skills to assess and analyze existing business processes, leading to identification of key areas for optimization. Captured detailed insights from meetings by documenting every crucial aspect and ensuring seamless translation into user stories for swift integration by the development teams. Fulfilled obligations of Scrum Master for three teams (C4, Aspect, and Legacy Production), overseeing various Scrum ceremonies, including meeting facilitation, user story creation, feature decomposition, task tracking, and follow-up. Managed end-to-end Scrum process, which involved grooming backlog and iteration planning, conducting refinement sessions, and contributing to release planning, change management, and deployment activities. Provided comprehensive support in weekly management reporting, summarizing project progress, and highlighting key achievements and challenges to stakeholders.
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  • Saic
    Business Analyst Senior Principle
    Saic Apr 2015 - Mar 2019
    Reston, Va, Us
    Provided and updated huge Visio matrix detailing all stakeholders involved in each project phase, accompanied by comprehensive list of required documentation. Spearheaded the creation of customized documentation templates tailored to each stakeholder's role in every project phase via the “Integrated IT Governance Framework” for USDA, seamlessly navigating through Agile, hybrid, and Waterfall environments. Supervised complex documentation transition project at EPA EUS, administering shift from Remedy to ServiceNow across systems and Service Development Life Cycles (SDLC), demonstrating adaptability and expertise in hybrid project methodologies. Deployed and enforced ITIL v3 standards during transition from Waterfall to Agile environments, incorporating Phase-Gate governance strategies, resulting in streamlined processes and improved project outcomes. Projects for USDA/Farm Service Agency, and EPA/End User Group.
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  • Iem/Fema
    Editor And Technical Writer
    Iem/Fema May 2014 - Sep 2015
    Produced cohesive professional documentation to achieve unified voice in capturing common planning scenarios for Red River Valley by teaming up with subject matter experts, disaster analysts, and local/state/Federal officials. Partnered with diverse stakeholders, including subject matter experts, mid and senior-level planners, and Whole Community Partners to author and harmonize comprehensive professional documentation.  Achieved unified voice for documentation across four states and nine sovereign Indian tribes, facilitating effective communication and rationalizing response efforts during Food, Agriculture, and Veterinary incidents. Revolutionized template content design, assuring clarity in adaptability for rapid mobilization in response to incidents, significantly amplifying collective response efforts to address complex scenarios, particularly in context of Food, Agriculture, and Veterinary incidents. Played key role in nurturing synergy with Federal Lead Agency officials, contributing to formulation of cohesive and impactful documentation strategy.  Delivered invaluable support to Federal efforts, empowering swift and well-coordinated response framework for handling Food, Agriculture, and Veterinary incidents across designated regions.  Applied IEM/FEMAS One Voice solution for Red River Valley Basin Flood Planning documentation within FEMA Region 8.
  • By The Blade Lawn & Landscape
    Administrator
    By The Blade Lawn & Landscape Apr 2014 - Apr 2015
    Positioned organization for rapid expansion and heightened operational efficiency by curating robust and scalable infrastructure. Orchestrated end-to-end Human Resources management, integrating recruitment, onboarding, and dynamic training initiatives for both field and office personnel. Engineered and accomplished customized training programs, cultivating workforce and elevating overall job performance. Controlled financial processes, administering Accounts Payable and Receivable, along with payroll functions, ensuring precision and timeliness in financial transactions. Championed customer service excellence, adeptly managing diverse portfolio of over 500 accounts, proactively addressing inquiries, resolving issues, and growing client relationships. Navigated and complied with stringent regulations for backflows and Missouri Department of Transportation (MoDOT), mitigating risks and upholding regulatory standards.
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  • Various
    Contractor/Consultant
    Various Jun 2006 - Dec 2014
    Provided wide range of business skills in administration, operations, program/project management, process and procedure improvement, and in-depth technical writing (manuscripts, offerings, presentations, training manuals). Adept at managing clients, deliverables, knowledge, resource allocation, and project progress in a highly-client driven environment . Projects included accounting AP/AR, back office, business analyses, operations, program/project management, process and procedure improvement, and technical writing (forms, manuals, manuscripts, presentation pieces, software development life cycle, web updates. Clients included Health Management Systems, Embarq, Alliant Techsystems, H&R Block, Jackson-Hewitt Learning Group Legal Department, City of Kansas City Finance Department.
  • Miller'S Landscape & Lawn Care
    General Manager Administration
    Miller'S Landscape & Lawn Care May 2010 - Sep 2012
    Hands-on management of infrastructure to support field operations and sales support; executive level support to owner and his family matters; wrote and provided marketing and training materials as needed; handled Comptroller’s duties including budget, AP, AR, vendor meetings, and procurement for the 2.1/2 months she was on medical leave.
  • Firstline Transportation Security
    Program Manager
    Firstline Transportation Security May 2003 - Jun 2006
    Program Manager/Assessment Process Manager. Company handles personnel management for airport security screeners for the Transportation Security Administration (TSA). Started as Assistant Director of Operations/Duty Manager, promoted to Scheduling Manager and later promoted again to Program Manager, handling internal project management for a variety of departments including full operational control of the first private recruitment center for airport screeners in the USA.
  • Softnet Systems
    Mgr Technical Services
    Softnet Systems Sep 1999 - Dec 2000
    Small software consulting firm handled Exchange, NT, SMS and Windows 2000 integrations ranging from 40 to 4000 seat deployments. Managed projects and assignments for 16 professional software consultants and project managers. Served as staff trainer, contract administrator and document administrator ensuring client satisfaction on deliverables. Created SIPOC process modeling and account reconciliation as needed. Handled office management functions including project accounting and invoicing, reporting, and resource allocations.
  • Anacomp
    Regional Vice President
    Anacomp Jun 1986 - Jun 1999
    St Louis, Mo, Us
    From an Area Supervisor position with DatagraphiX, joined this information management company as a District Service Manager in Denver, progressed to Regional Manager in San Francisco and was then promoted to Regional Vice President in Boston (1994-1999) to turnaround the NE Region. Full P&L responsibility in 7 state NE Region with 9 direct and 63 indirect reports. Managed for the profit and loss on a combined $19 million area and customer satisfaction of the computer hardware/software maintenance business. In addition, also handled the New York Region for 6 months while its RVP was out on leave, adding an additional 4 states, 6 direct reports and 94 indirect reports. Managed external clientele and workforce management (157 technical staff in multiple regions). Responsible for the ISO program (SIPOC), developmental training programs and criteria for area managers and staff supervisors, document control, asset management, budget and goal performance, A/R & contracts administration including invoicing and collections, change management, customer service, notice/notification processes, and local procurement. Monitored ethics compliance and follow-up; served as division Administrative Chair; created numerous templates and wrote a Team Management book adopted for general use by the company.
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  • Chromatics
    Customer Service Manager
    Chromatics 1978 - 1986
    Startup color graphics computer company: promoted three times within the first four months (started as secretary). Managed Customer Service Department, company advertising and marketing plans, Technical Support Group, demo inventory, document control, sales support literature, Logistics & Repair Center, and Service Education. Handled technical events management and customer interface at the management level and served as contracts administrator.

Johanna Kelly Education Details

  • Avila University
    Avila University
    Management With Project Management Specialty
  • Park University
    Park University
    Criminal Justice And Management
  • Ipa Mini-Mba Course
    Ipa Mini-Mba Course

Frequently Asked Questions about Johanna Kelly

What company does Johanna Kelly work for?

Johanna Kelly works for Fema

What is Johanna Kelly's role at the current company?

Johanna Kelly's current role is Have Skills.

What schools did Johanna Kelly attend?

Johanna Kelly attended Avila University, Park University, Ipa Mini-Mba Course.

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