Daily interaction and public relations with customers to promote effective working relationship. Provide cross-functional management; direct supervisor over production, process engineer, senior equipment technician, Four customer service representatives; and general oversight of 200 employees. Direct all operations for repair, international shipments, and customer orders. Coordinate internal activities of company to meet customer requirements and maintain customer satisfaction.

Directed daily operations for Prescreen, Repair, international shipments and order fulfillment. Developed and implemented more efficient processes to increase production on work floor. Provided management to work area by training and mentoring Team Leaders and providing advice concerning achieving daily quality, production, and turn time and yield goals while simultaneously achieving profit goals. Monitored pricing and processes for all work performed in Business unit, including new product introduction, revision of existing pricing and support of current product. Studied new and current processes to ensure the most efficient and effective flow is in place.

Provided management to work area by training and mentoring Team Leaders and providing advice with regards to achieving daily quality, production, turn time and shipping goals. Reviewed employee attendance records. Monitored and edits employee time system. Monitored qualification of gain share financial incentive bonuses. Advised Team Leaders concerning all unit employees adhere to company policy.Key Achievements:Service Level Agreement at 99% - 100% for all shipments Decreased Floor space 43% by implementing lean and 5s while maintaining same amount of volumesMaintained Plant contribution with decreasing volumes by restructuring staff and floor space Increased board-screening production by 30% by implementing kanban's and eliminating waste in process.Completed Leadership Principles course.Implemented system controls to ensure all units shipped off system before shipping out of the warehouse.