Joco Wijaya Email & Phone Number

Adelaide, South Australia, Australia

Being part of a customer service specialist team for providing excellent customer service skills and knowledge as well as managing Westpac Group Home & Content insurance policies. Several roles and responsibilities of the job, such as:• Providing customers with product knowledge to ensure optimum utilisation of the organisation’s insurance product• Processing of new policies, renewal, and cancellation inquiries • Responding and answering customers enquiries via a mixture of inbound and outbound calls over the phone• Assisting customers with initial usage of products and ongoing problem resolution• Troubleshooting, investigating, resolving, or escalating all customers complaints in a timely fashion• Providing excellent verbal & written communication service to customers• Adhering to Underwriting guidelines and Legislative compliance requirements

Level 3 / 25 Peel St, Adelaide Sa 5000

Several roles and responsibilities of the job, such as:• Operating Axcelerate system for managing students and teachers records on the college learning portal.• Utilizing a cloud-based collaborative document editor application called Coda.io Doc technology platform to create the in-house Customer Relation Management System (CMS) for Global International College to effectively manage and maintain the entire input data and output information. For example, saving student private data records, updating their enrolment status, managing students’ course selection, editing class timetable schedule records, saving the assigned students’ workplace status, etc.• Providing and generating user training documents or manual guidance (like creating video recordings or word files) for staff and facilitators on how to effectively use the college's in-house CMS system properly for minimizing the usage error. • Create and manage the APIs connection links between multiple online cloud software applications that connect with the college's in-house CMS system. Using a powerful online connection tool such as Integromat to generate the connection between systems. For example, connecting the google form submission data with the in-house college CMS system which allows to transfer all the input data from the online form and directly saves it within CMS database records. • Database reporting and maintenance using CODA – pull out request data from CODA.io database and convert them into a report format for the college team.• Service & support system management – Manage and provide access for internal staff, students, and teachers for using the learning website system (Axcelerate) at Global International College• Support staff and students with any problem with their computer system issues. • Giving training to staff on how to edit the content of the website and learning portal system.• Doing ticketing management system (Web Help Desk) in order to support clients’ request.

Victoria Road, Bellevue Hill Nsw 2023

Joining an excellent IT department team for supporting system and reporting services to college staff, teacher, students and carers. Several roles and responsibilities of the job, such as:• Active Directory server management – create new user account login details and assign appropriate access to them.• Database reporting using SQL – pull out request data from DB2 database and convert them into report format for clients.• Service & support system management – Manage and provide access for internal staff, students, and teachers for using the learning website system (Pipeline) at the Scots College• Develop & design landing pages for the Scots College website by using PHP, Bootstrap, JQuery, HTML, CSS and JavaScript• Update components of Scots college websites using Django CMS functionality.• Support staff and students with any problem with their computer system issues. • Giving training to staff on how to edit the content of the website system.• Doing front-end website design work which implementing PSD slicing technique.• Performing basic web services at Linux / UNIX operating system.• Doing ticketing management system (Web Help Desk) in order to support clients’ request.• Performing basic troubleshooting router around the college connection.• Re-image laptop and ipad for college usage. • Website planning management skills for building new features and functionality into the current webpages.• Using accounting management system (Synergetic) in order to manage invoices account and data entry.• Completing several project application that support clients’ request. (eg. Creating feedback form, Parent mailing system, online agreement system, automation AD creation for new Parent account, and Long Day Program booking system)

Level 3, 1 York Street, Sydney Nsw 2000, Australia

Responsibility :● Migrating online webpages between servers.● Investigating the comparison coding of Segment.IO & Qubit platform.●Building PGi Branding Portal System on Wordpress.● Building Registration Form webpages for PGi clients (UTS, Savills, Genworth)● Performing QA checking for organization webpages as well as investigating the errors.● Editing contents for PGi webpages. (Budget Conferencing Site)● Developing PGi Landing Pages for Asian Pacific Regions on Hubspot. ● Collecting & Managing PGi Branding Assets on Google Drive.● Assisting to develop PGi Brand Website for Japan region.

Master Of Business Information System, Information Technology

Bachelor Of Information Technology, Application Development Major