Product Owner responsible for coordinating projects, maintaining and triaging functional issues focused on the DocuSign Console product. Junior Engineer responsible for learning and maintaining an internal form process used to create compliancefiles using C#.• Optimized manual triage processes by utilizing Power Platform applications, including Power Apps, Microsoft SharePoint, Power Automate, and Power BI, to effectively manage high workloads with limited associate availability. This initiative improved workflow efficiency, allowing 2 associates to handle the workload typically managed by 4-5 associates.• Partnered with business stakeholders to design and implement eSignature forms for managing customer requests, engaging with Human Resources, and facilitating interactions with contracts and upper management on business agreements. Established delivery timelines in accordance with a mutually agreed Service Level Agreement.• Developed over 30 DocuSign forms using Agile methodologies for new company initiatives, successfully deploying them across more than 30 states within a two-month period.• Collaborated with Compliance teams to accurately create coded print files essential for producing specialized letters for thousands of policies annually. This involved creating, updating, and reviewing C# code within Visual Studio Code and Azure DevOps for repository management and code peer reviews.• Resolved over 30 compliance issues related to customer paperwork availability by recreating necessary documents and producing forms in our imaging system, ensuring access for counselors and attorneys in legal cases

Governance Analyst selected by the department Director to review document processes and storage, compliance, auditing, and any potential risks for vulnerability to due to data exposure.• Executed an audit of 10 associates concerning scheduled production deliverables (over 150) and work progress in Azure DevOps and OpenText Exstream, ensuring compliance with detailed processes, procedures, and quality standards.• Assessed the work of 30 associates over several years documented in Azure DevOps, verifying accurate task tracking, timely updates, essential details for requirements and stakeholders, and the generation of weekly and monthly reports for upper management to evaluate progress and improvements.• Analyzed current processes and training materials to identify areas for improvement in knowledge transfer, updating documentation and addressing outdated procedures. Developed both technical and non-technical documents tailored for product, analyst, and developer roles.

Product Owner responsible for the Forms product used to produced paperwork for our end-to-end systems. Scrum Master responsible for running sprint planning, daily scrum calls, sprint planning, and sprint retrospective for multiple cross functional teams. For all roles, collaborated with stakeholders, architects, developers, engineers, analysts, management and end users to implement customer initiatives, both small and large, using Waterfall and Agile software development life cycles.• Experienced leading product and program management and development, analysis and design including investigations, documentation, recommendations, problem-solving, and implementation.• Worked collaboratively on projects involving multiple departments and functional teams, engaging with various stakeholders to conduct research, analysis, and problem-solving in order to identify optimal business solutions. These projects encompassed new or updated system enhancements, bug fixes, and system modernization efforts. • Successfully delivered small and large company initiatives, both independently and collaboratively, by managing business requirements and processes, overseeing project management, leading project teams, and handling timelines, functional system requirements, and testing (frontend, API/backend, and automated). Implemented system releases using both Waterfall and Agile System Development Life Cycles (SDLC), while utilizing tools such as JIRA and Microsoft Azure DevOps.• Proficient in workflow and program development, including the maintenance of system documentation through view specifications, use cases, change controls, business rules, process mapping, and training materials, all grounded in data and system logic interpretation along with business guidelines. • Skilled in monitoring work timelines, ensuring requirements traceability, managing estimates, and documenting meeting agendas and minutes.

Developed test plans to evaluate improvements and changes affecting our Sales, Service, Billing, and Underwriting applications during bi-weekly and monthly releases.• Developed comprehensive test plans to evaluate enhancements and modifications to Sales, Service, Billing, and Underwriting applications during bi-weekly and monthly releases.• Proficient in various system testing methodologies, including front-end, mainframe, mobile, and customer-facing applications across multiple testing environments.• Managed the triage of front-end system issues reported by business users, resolving them or escalating to higher-tier teams, while utilizing JIRA for tracking and reporting.• Demonstrated strong multitasking abilities, effectively handling responsibilities such as reviewing requirements, testing diverse test cases, attending meetings, and providing support to partner teams with application-related inquiries.• Produced weekly and monthly reports from mainframe jobs in Report Web and generated Excel reports for management to track tested cases, reported issues, root causes, and resolutions.• Developed and peer-reviewed change control and system requirement documents to ensure compliance with company policies and state regulations for both documentation and billing processes.