Jo Wilkinson

Jo Wilkinson Email and Phone Number

Global Program Lead, Executive Director at JP Morgan @ J.P. Morgan
new york, new york, united states
Jo Wilkinson's Location
Christchurch, England, United Kingdom, United Kingdom
About Jo Wilkinson

Jo Wilkinson is a Global Program Lead, Executive Director at JP Morgan at J.P. Morgan. She possess expertise in business continuity, program management, risk management, banking, business analysis and 9 more skills. Colleagues describe her as "In the four years that Jo and I have worked together, I have found her to be an excellent Operations Manager and Site Director. Jo's knowledge of the cultural differences between regions was a critical factor in my success when I first took over Change Management duties for the EMEA region. Since then, Jo has been sort of an ad hoc mentor to me, helping me improve my international relationship skills not only with change, but with resiliency and communications as well. I'm truly… Show more" and "Jo is an excellent HR manager and Site Director for the EMEA GTS team. She is very knowledgeable in the technical aspects of her job responsiblities as well as she has a strong background in people management. I thoroughly enjoy working with Jo and appreciate her attention to detail and excellent work ethic."

Jo Wilkinson's Current Company Details
J.P. Morgan

J.P. Morgan

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Global Program Lead, Executive Director at JP Morgan
new york, new york, united states
Website:
jpmorgan.com
Employees:
59438
Jo Wilkinson Work Experience Details
  • J.P. Morgan
    Global Program Lead, Executive Director
    J.P. Morgan Apr 2018 - Present
    Bournemouth, United Kingdom
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  • J.P. Morgan
    Global Program Lead Workflow Management, Fund Services, Executive Director
    J.P. Morgan Jan 2017 - Apr 2018
    Bournemouth, United Kingdom
    Global program lead for Workflow Management and various strategic projects for Global Fund Accounting
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  • J.P. Morgan
    Lead Of Emea Institutional Fund Accounting Services & Performance, Bournemouth
    J.P. Morgan Jun 2014 - Dec 2016
    Bournemouth, United Kingdom
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  • J.P. Morgan
    Emea Collateral Services Manager
    J.P. Morgan Jun 2013 - Jun 2014
    Bournemouth
    Responsible for the EMEA Collateral Services Team covering Investment Advisors/Asset Managers and non PRMS Hedge Funds, Non Investment Advisors (inc Clearing, PRMS Hedge Funds and Commodities clients).
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  • Jp Morgan Chase
    Wss Ctm Onboarding And Client Solutions Manager
    Jp Morgan Chase Oct 2010 - Jun 2013
    Accountable for managing the delivery of the technical component of client onboarding across WSS EMEA, focussing on capacity across CTM, aligning resources to each onboarding, partnering closely with Sales and Relationship Managers to understand the pipeline of business and to assist in managing the prioritisation of technology queues to ensure new client builds are given priority.
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  • Jpmorgan Chase
    Technical Support Site Director
    Jpmorgan Chase Feb 2007 - Sep 2010
    Responsible for the day to day operational running of the Technical Support Desk, the strategic focus and development, driving performance against agreed Service Levels.Responsible for Level 1 and Level 2 teams and back office support teams (Training, Knowledge Management, Compliance and DR, and New Business) ensuring all targets are met and appropriate qualitative standards achieved.
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  • Jpmorgan Chase
    Global Service Desk Operations Manager
    Jpmorgan Chase Feb 2006 - Feb 2007
    Responsible for the day to day operational running of the desk 24x7
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  • Jpmorgan Chase
    Global Service Desk Quality Assuance Manager
    Jpmorgan Chase Aug 2005 - Feb 2006
    Responsible for managing all quality issues from customers, agent call and ticket evaluations, reporting and analysing of data
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  • Blue Bay Golf Holidays
    Managing Director
    Blue Bay Golf Holidays Sep 2003 - Jul 2005
    Set up and ran Golf Holiday Company focussing on holidays in Europe
  • Ultimate Superbikes
    Personnel And Operations Manager
    Ultimate Superbikes Jul 2002 - Sep 2003
    Responsible for the daily operational running of the firm dealing with all issues and procedures.
  • Jpmorgan Chase
    Human Resources Generalist
    Jpmorgan Chase Feb 2000 - Jun 2002
    Consult with all levels of management on employee relations, staffing, compensation, development, organizational and change management issues.Identify and develop solutions based on the business priorities and organizational analysisIntegrate HR initiatives with business strategy and objectives
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  • Jpmorgan Chase
    It Help Desk Manager (Site Manager)
    Jpmorgan Chase May 1991 - Feb 2000
    Responsible for operational and strategic management of Desk 24 x 7;Worked within the core Global management team;Assisted with the set-up of Hong Kong Desk.
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Jo Wilkinson Skills

Business Continuity Program Management Risk Management Banking Business Analysis Outsourcing Offshoring Change Management Process Improvement Service Delivery Disaster Recovery Call Center Itil Metrics

Jo Wilkinson Education Details

  • Wentworth Milton Mount
    Wentworth Milton Mount

Frequently Asked Questions about Jo Wilkinson

What company does Jo Wilkinson work for?

Jo Wilkinson works for J.p. Morgan

What is Jo Wilkinson's role at the current company?

Jo Wilkinson's current role is Global Program Lead, Executive Director at JP Morgan.

What schools did Jo Wilkinson attend?

Jo Wilkinson attended Wentworth Milton Mount.

What skills is Jo Wilkinson known for?

Jo Wilkinson has skills like Business Continuity, Program Management, Risk Management, Banking, Business Analysis, Outsourcing, Offshoring, Change Management, Process Improvement, Service Delivery, Disaster Recovery, Call Center.

Who are Jo Wilkinson's colleagues?

Jo Wilkinson's colleagues are Dominic O'callaghan, Aaron Cernoch, Conigliaro Jacqueline, Anwar Ali Khan, Akshata Karmalkar, Effie Biliris, Harold Izquierdo Macias.

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