Joseph (Jody) Parks Email & Phone Number

Owensboro, Kentucky Area

Owensboro, Kentucky

Owensboro Health

• Developed, implemented, and manage Windows Deployment Services for all Student and Instructor workstations as well as Staff laptops• Utilize Group Policy Management to control several different aspects of security, access, and operability on the Student network• Serve as Regional Field Technician responsible for troubleshooting and resolving helpdesk tickets at multiple campuses and the Campus Resource Center• Serve as backup Citrix Administrator responsible for managing Published Applications and access to resources• Designed, configured, and deployed a Citrix XenApp 6.5 Farm for development purposes which later became the production environment• Research and testing of new technology to address various issues dealing with access and security• Utilize VMware to set up and manage virtual servers and workstations• Manage Prometric and PearsonVUE testing centers for multiple locations• Cable management including installation of switches, patch panels, racks, and other networking equipment• Manage Domain Controllers on multiple Student networks including Active Directory, DNS, and DHCP

Leitchfield, Ky

• Managed all aspects of Desktop Support including installation, configuration, maintenance, and administration.• Demonstrated leadership skills organizing and executing a total office layout rearrangement project• Developed and implemented a Quarterly Maintenance system with 25-point check to keep local servers and client computers up to date and operating efficiently.• Migrated 100+ clients from Windows 98 to Windows 2000 and later to Windows XP utilizing disk-imaging software to ensure user data and settings integrity.• Developed and implemented a system of imaging backup computers ready for deployment to reduce downtime on production workstations.• Advocated for and implemented upgrade to existing 10MB Token-Ring network with a 100MB Ethernet network and a fiber optic backbone utilizing Cisco 3500 series switches.• Designed and installed the network/telecom infrastructure utilizing CAT5 cable and patch panels.• Installed and configured multifunction printers on Novell network utilizing NWAdmin to interact with NDS tree while setting up NDPS and/or iPrint access.• Created and managed Novell user accounts and groups via NWAdmin and ConsoleOne including Trustee Rights and Disk Space restrictions.• Collaborated with 3rd party vendor to design, configure, and upgrade 100+ node phone system from Nortel Option 11 to Siemens HiPath 3000.• Teamed with 3rd party vendor to install and configure Polycom Viewstation H.323 videoconferencing and administered all meetings• Composed and maintained site level IT Work Instructions as well as record keeping of all pertinent forms to comply with ISO 9001 & ISO 14001 standards• Kaizen Team, improved a production design that reduced manpower on two machines by 50%.• Multi-site Support - cost savings of approximately $50,000.00 annually by eliminating need for additional personnel or 3rd party consultants.

Associate'S Degree, Microsoft Support Engineer, 3.31

Installing, Configuring, and Administering Microsoft Windows 2000 Server (MCP) Installing, Configuring, and Administering Microsoft.

Certificate

• CXA-301-1l – Citrix XenApp 6.5 Advanced Administration

Certificate

• CXA-206-1l – Citrix XenApp 6.5 Administration

Certificate

• CXA-204-2l – Basic Administration for Citrix XenApp 6

Education record