Jodane Christoffersen Email & Phone Number

Manage the Strategic Execution Group in the Client Success Team for Neovation where we partner with large Enterprise clients to assist with deploying technical solutions for their learning ecosystems from implementing SmarterU LMS, OttoLearn Microlearning, integrating between various systems, data migration, content development or custom development.

Implement SmarterU Learning Management Software and OttoLearn microlearning software for complex and large enterprise clients. Provide strategic business consulting to Neovation Learning Solutions and its clients.

Boise, Idaho And Mccall, Idaho

• Through my company, Nspire Success, LLC, I am available to provide business consulting services in many areas as I pull from 25+ years of experience. My services include: BUSINESS SERVICES
• Project Management - Information Technology Projects & Business Process Projects
• Process Improvement - Analysis to Implementation
• Implementation Management - Implement Systems including planning configuration
• Strategic Planning
• Business Plan Development & Writing

Boise, Idaho And Mccall, Idaho

Photography feeds my soul. I specialize in real estate, business and event photography (candid human interest photos such as birthdays, retirements, reunions) as well as artistic landscapes. REAL ESTATE: If you are a realtor or vacation home owner and would like professional real estate photos taken in either the Treasure Valley (Boise/Meridian) or Valley.

Boise, ID

• Responsible for building a brand new training department and program for 750+ dispersed workforce for one of the fastest growing companies in the US according to INC magazine.
• Selected technical training tools to deliver E-learning such as Video Role Play software (Rehearsal), LMS with knowledge base and course authoring capabilities (SmarterU), course authoring tool Articulate for more.
• Implemented and configured complex Learning Management Solution to track training across the organization with 750+ employees (and growing at about 20+ per week) across the US including implementing knowledge base and.
• Developed all levels of training material, e-learning and traditional, for the organization including on-boarding new hires, sales and customer service, technical software end-user and leadership development.
• Implemented 30+ E-Learning courses across the 750+ employee base.
• Designed project lifecycle tracking solution with processes for quality controls for all E-learning courses.

Boise, Idaho

• Designed and developed new product delivery call center model including telecom solution design and call center case management.
• Managed and maintained customizations in NetSuite ERP/CRM tool, including E-Commerce and Client Portal add-ons, for enterprise.
• Designed, developed and managed process improvement program including governance and project profile management.
• Developed and reported on process improvement and technology strategic road map.
• Led process improvement projects in delivery operations and new ventures from discovery phase through implementation.
• Managed and designed business solutions to continuously improve processes and implement new strategic product growth.

As a Senior Technical Operations Manager for the managed services division I supported a multi-million dollar contract portfolio of Service Desk and Network Operations Center service offerings in a 24x7 call center on-shore environment. This included service delivery management, client relationship management, strategic planning in partnership with.

Evangelized systems thinking to strategically plan efficiency for cost and productivity across the enterprise. Developed and managed enterprise services department and provided solution services to all departments to solve business problems through process and/or system design or automation.Deployed enterprise project management web-based software (OnTime.

On an as needed basis, I provide operational management and/or training development consulting for The Bridge Group and its clients. I assisted with the development of a Generational Diversity Course most recently. Brian Clark, President/Owner of The Bridge Group, and I met while working collaboratively at SCP Global Technologies. In September 2006, Brian.

Established strategic direction, methodologies and process heirarchy for build new Business Process Management (BPM) department. Developed Enterprise Project Management Office and established standardized methodology that incorporated human change management and process improvement principles with standard project management methods. Managed & governed.

Provided internal consulting for enterprise wide projects focused on performance improvement which includes project management, process improvement (six sigma), instructional design/training, and strategic analysis.

Developed and designed instructional material for both instructor-led and online training courses for call center agents. Managed Electronic Support System for call center agents. Managed projects for program launches using six sigma DMAIC principles.

Boise, Idaho Area

Managed large interdepartmental project teams for software rollouts, upgrades, and IT changes. Managed IT Help Desk personnel including performance reviews, hiring, and coaching. Developed world-class IT Help Desk standard operating procedures and service level agreement. Managed escalated calls and resolved problems at a high level. Wrote press releases.

Boise, Idaho Area

Managed implementation of accounting software and network installations for clients across the U. S. Handled projects from sales cycle through installation to annual support including negotiating contracts, defining scope and price, configuring and selling network and PC hardware/software, maintaining communication with clients and managing annual support.

Chitose, Hokkaido, Japan

Taught English as a Second Language (ESL) at a private school to all age groups ranging from 3 years old to 70 years old.

Boise, Idaho Area

Managed Novell network system and processed firm’s monthly billing; installed, setup and maintained computer hardware and software; solved software and hardware problems; researched and recommended product upgrades; implemented network security; and wrote several procedure manuals. Processed CPA firm's payroll as well as payroll for clients and maintained.

Boise, Idaho Area

Duties included office and Novell network management; full bookkeeping; property management; editing and proofreading magazines and books; and subscription management for Boise Magazine.

Boise, Idaho Area

During college summers I worked in a CPA firm as a receptionist at first and then as an accounting clerk helping with payroll and basic bookkeeping for clients.

Bachelor Of Arts, English Literature & Business

Magna Cum Laude (GPA 3.82)

Masters Of Science, Instructional & Performance Technology

Suma Cum Laude (GPA 4.0) while working full time at Carlson as Instructional Designer

Education record