Janice Dayao Email and Phone Number
Janice Dayao personal email
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With a decade of experience in the online industry, I have honed my skills as a freelance writer and evolved into a versatile virtual assistant. My expertise includes Search Engine Optimization (SEO), social media management, customer service, lead generation, cold calling, email management, project management and more. My top skills include Sales, Client Relationship, Account Planning, Business Development, and Leadership.I am passionate about connecting with individuals and businesses that genuinely care about their customers and their craft. As a Customer Service Manager for two Amazon sellers, I currently lead a team of 8 virtual assistants, handling customer service via phone and email, managing Shopify stores, and overseeing Amazon, eBay and Walmart stores.If you're in need of reliable and cost-effective Virtual Assistance services, I have teams ready to assist you with a wide range of online tasks. My staff is made up of seasoned professionals with years of experience working with various clients. Trust us to help you take your business to the next level.Email: jodayao@gmail.comPhone: (0961) 559 1851 (Viber/Whatsapp)Skype: dayaojI look forward to connecting with you.
Dlgamer
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Back Office Support/ InvoicingDlgamer Nov 2023 - PresentBelgiumMain tasks handled include:Catalog Management: Adding new products to the website's frontend, ensuring accurate descriptions and categorization.Discounts: Creating and managing promotional discounts on selected products to boost sales.Pre-Approved Products: Monitoring and highlighting recently added products on the frontend to attract customer attention.Invoicing (Ad-hoc): Handling B2B invoicing tasks as needed, including issuing invoices, processing payments, and managing billing inquiries.
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Founder / CeoGrowvider Business Solutions Jan 2018 - PresentPhilippines -
Customer Relations ManagerDreamtown Kids, Llc Jul 2015 - Mar 2024Austin, Texas AreaEnsure outstanding customer satisfaction by maintaining strong working relationships.Guide and lead team members to deliver products/services that meet or exceed the customer requirements.Manage and train resources to ensure quality and consistency of service to customers.Provide proper refund and compensation to customers on time.Assist sales team in business acquisitions, planning, retention and management.Maintain complete and accurate customer correspondence data.Assist in making major business decisions.Develop and update client related reports.Managing client relationships to build a reputation for excellent service and generate repeat business.Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.Identify and develop problem solving methodologies to resolve customer issues.
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Ecommerce Project ManagerPattern® Nov 2021 - Aug 2023Utah, UsaManage Amazon Brands. I was assigned with several Medical-related brands in our Amazon account. I have to make sure that all listings are active and up to date. I also keep track of everything related to the maintenance of the products and make sure to create cases to Amazon support when needed. The cases team with then escalate to SAS.I was managing catalog as well with the use of DAM, and PIM - Salsify.Other ad-hoc tasks were also done. -
Customer Service ManagerAc Circuit Corp May 2019 - Jan 2023Remote -
Lead Generation ManagerJaq Business Solutions Nov 2018 - Feb 2020Philippines✅ Research customer segments, clients and strategies to increase qualified leads.✅ Work directly with prospective clients.✅ Write reports to document current and projected metrics and market conditions.✅ Create automated dashboards and metrics for rapid sales understanding.✅ Initiate and track sales campaigns to identify growth, challenges and risks. -
Seo Specialist / Seo Content ManagerPartners Quest Llc Apr 2014 - Jan 2015United StatesI was responsible for writing high quality articles for site content.I managed a team of SEO writers to ensure that they followed the SEO guidelines set by the company.Used automation software for SEO purposes (SENuke)I was responsible for assignment of topics to writers.I post articles to Private Blog Networks (PBNs) of the company to promote linking of the money sites.I performed site content audit for layout and content accuracy before it will be handed to the client and published live.
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Content WriterForex Media Ltd Jul 2013 - Feb 2014Bristish IslandContent creation, mainly responsible for writing high-quality articles about binary options and binary options trading. I also made several product reviews on trading software -
Seo WriterThe Link Builders, Llc May 2011 - Mar 2013Baltimore, Maryland AreaResponsible for creating high-quality content for various websites owned by the company. I was assigned a maximum of 30 articles weekly. Each article must be original, highly informational and grammatically error-free. -
SupervisorEpldt Ventus Oct 2009 - Mar 2011Dumaguete City, PhilippinesI was responsible for handling teams of technical support representatives and ensure that they are productive. I was to prepare reports regarding agent’s performance based on company metrics. Tasks included were conducting team meetings, one-on-one coaching, call evaluations, supervisory calls and reporting to higher management. I communicate with various departments through phone and emails, as well as attend in company meetings. -
TsrConvergys Feb 2008 - May 2009Region Vii - Central Visayas, PhilippinesI was responsible for answering and handling incoming calls. I helped customers fix their technical problems including internet connectivity, networking setup, email client configuration and anti-virus software setup, while ensuring that customers experience an excellent customer service.
Janice Dayao Skills
Janice Dayao Education Details
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Business Administration And Management, General -
Bachelor In Business Administration Major In Management
Frequently Asked Questions about Janice Dayao
What company does Janice Dayao work for?
Janice Dayao works for Dlgamer
What is Janice Dayao's role at the current company?
Janice Dayao's current role is Virtual Assistant | Ecommerce Manager | Amazon Expert | Social Media Marketing | Accounting.
What is Janice Dayao's email address?
Janice Dayao's email address is ja****@****ail.com
What schools did Janice Dayao attend?
Janice Dayao attended Silliman University, Silliman University.
What are some of Janice Dayao's interests?
Janice Dayao has interest in New Ventures, New Technology, Children, Investing, Education, Sports, Financing, Animal Welfare.
What skills is Janice Dayao known for?
Janice Dayao has skills like Call Center, Customer Satisfaction, Performance Management, Service Delivery, Troubleshooting, Operations Management, Inbound Marketing, Customer Service, Bpo, Process Improvement, Content Writing, Seo.
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Janice Dayao
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Janice Dayao
Singapore
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