Joseph Oddo Email & Phone Number

San Diego, California, United States

Dynamic and visionary leader, driving a high-performing B2B sales team in the fast-paced telecommunications and cloud industry. Achieving remarkable results by inspiring innovation, fostering collaboration, and exceeding targets consistently. Known for building authentic client relationships and setting new benchmarks for success. Demonstrated expertise in navigating the ever-changing tech landscape and propelling the team towards unparalleled growth.

Las Vegas, Nevada, United States

Orchestrated and executed a seamless migration of the Cox Business sales organization across Las Vegas, Omaha, Arizona, and Inside Sales to Salesforce, instigating a paradigm shift in procedures and processes for heightened efficiency. Functioning as the Subject Matter Expert (SME), I contributed invaluable insights and guidance throughout the migration, ensuring a flawless transition for the entire team.As the voice of the employee to the change enablement team, I passionately advocated for a positive and supportive transition experience, resulting in elevated employee satisfaction. In addition to my pivotal role in the migration, I was entrusted to spearhead multiple projects aimed at elevating the employee experience, pioneering initiatives that cultivated a more engaging and productive work environment.My unwavering commitment to driving organizational growth and fostering a collaborative culture has been evident in the successful outcomes and accolades garnered for transformative leadership. I thrive on creating environments that not only meet objectives but exceed expectations, consistently contributing to the success of the teams and organizations I serve.

Las Vegas, Nevada Area

Led a dynamic team of 11 Inside Retention Account Executives overseeing territories in Las Vegas, Orange Coast, and San Diego. Spearheaded the training and development of seven account executives, nurturing them into leadership roles and expanded sales positions. Collaborated with the Regional Director to implement impactful team-building activities for the West Coast leadership team, contributing to brand enhancement and talent growth.Received the prestigious Torch of Servant Leadership in 2019 for exceptional contributions to CB Inside Sales. Recognized as a Nationwide Inside Sales Champion, I played a pivotal role in the continued support and growth of Inside Sales by successfully launching CB Force, thereby maximizing profitability through consistent year-over-year CIS growth.In tandem with HR and the Inside Sales Senior Team, I played a key role in developing and launching the Inside Retention Team Lead role, achieving and maintaining the position of the Top Two Inside Retention Team for over two years in strategic product categories. Secured the 1st rank in the country for saved revenue.Transformed a team of farmers into a high-performing group of hunters, consistently achieving and surpassing growth targets. Implemented a strategic churn initiative, resulting in a remarkable reduction of region-wide churn from 1.2% to 0.81%. Launched a successful bad debt win-back program, mitigating churn and generating $1.73M in new revenue while reducing churn activity by 11%.

Las Vegas, Nevada

Managed a team of 21 Account Services, Closed Loop, and Lead Agents dedicated to assisting customers with account-related inquiries and facilitating service upgrades and downgrades. Functioned as the Market Ambassador for Cox California and Cox Southwest Region, overseeing operations to enhance customer experience and satisfaction.Provided consistent monitoring and coaching to agents, focusing on positive positioning to elevate the overall customer experience. Conducted monthly coaching sessions that empowered employees to excel in their roles and facilitated career progression within the organization. Achieved a notable increase in monthly agent productivity by cultivating a high-performing team in customer care.Ensured that support representatives remained well-informed on technical, billing, human resources, and policy information, contributing to a well-rounded and knowledgeable team. Pioneered the Market Ambassador Program, fostering boundary partnerships with local Cox systems to strengthen departmental relationships and collaboration.

Las Vegas, Nevada Area

In my capacity as an NSC Lead, I collaborated closely with NSC Supervisors and Managers to provide support, education, and mentorship to frontline Cox Business Account Services and Technical Support Representatives. My daily duties involved handling supervisor escalation calls, creating and delivering error forms, posting daily batches, and coordinating additional training sessions.Beyond my responsibilities as an NSC Lead, I played an integral role in partnering with the Corporate Strategy Team on a Standardization initiative. This strategic effort aimed to streamline transactions, ultimately contributing to the initiation of a broader business transformation

Las Vegas, Nevada Area

Managed inbound calls from Cox Business customers, addressing inquiries related to accounts, payments, and account changes while providing specialized support as a Billing Specialist.

Took inbound calls from residential customers requiring technical support for telephone, data and video products

Greater Nashville Area, Tn

Directed and supervised a team of four dual-resource trainers and IT professionals, spearheading the creation of curriculum, optimizing site IT functionality, and refining procedures. Collaborated closely with the Application Manager and IT Director to establish accountabilities for Regional IT Specialists, implementing a highly strategic approach to regionalization that leveraged cutting-edge technology to elevate patient experiences.

Las Vegas, Nevada Area

As the Business Analyst and Project Manager for the Schedule to Install process development within the Masco Builder Cabinet Group Business Transformation, I conducted an in-depth evaluation and research of 17 distinct processes and procedures from Merillat and Quality Cabinets. My role involved identifying best practices for advancement and overseeing their nationwide implementation.

Pmp, Project Management Professional

Associate, Business Management