Server Team Lead
CurrentServer Team Lead • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.• Answered customers' questions, recommended items, and recorded order information.• Explained menu items and suggested appropriate options for food allergy concerns.• Trained new waitstaff personnel, providing rapid onboarding to integrate additional team members quickly.• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.