Senior-level leader recognized for the ability to align technology, process, and business needs through collaborative relationships and leveraging long-term solutions. An accomplished senior level LMS / Compliance administrator and mentor: building and leading multidisciplinary teams who consistently meet short and long-term strategic and tactical goals.

Collaborate with clients to design and implement solutions• Manage client utilization to ensure effective use of programs, tools, and solutions• Define program goals• Program rollout planning and coordination• Monitor, analyze and report program resultsConfiguration of the Learning Management System to support client ethics and compliance programs, including:• Data management;• Business rule definitions for product assignments;• Communication plan;• Reporting;• Testing and validating all solution components;• Provide training, knowledge transfer and best practices as required.

- Coordinate and manage requests related to the use of LRN’s customer-facing LMS system. These requests span from general “how to” questions to in-depth discussions of how to properly configure the system for a customer’s goals related to the use of LRN’s solutions.- Own, document and continually refine the process for resolution of technical support issues from initiation through escalation and resolution.- Assist other members of the support team with diagnosis, review and resolution of customer issues.- Develop and administer training programs for administrative and reporting functions for all help desk / compliance administrators at partner companies.- Identify service improvement programs and automation proposals to improve service quality and manage delivery costs.

- Increased sales from $0 to $825 thousand by implementing a new web based e-commerce platform.- Extensive experience in relational databases including data mining, analysis, and reporting.- Development of master database to import into interface.- Troubleshooting data for inconsistencies / integrity.- Development of ad hoc reports for analysis.-

- Successfully implemented and managed the Beck Group’s web based CRM platform.- Project Office Manager / Contract Administrator for Beck Architecture.- Extensive experience in relational databases including data mining, analysis, and reporting.- Development of master database to import into interface.- Troubleshooting data for inconsistencies / integrity.- Developed and managed cost analysis reports for ongoing architecture projects.- Development of ad hoc reports for analysis