• One of Edge's Leads for Engineering, Design, Implementation, Installation, Troubleshooting and new Client on boarding from a networking perspective.• Managed / Maintained ALL Local / Remote / Home locations for over 150 Hedge Fund Clients.• Designed / Managed network upgrades and data center Consolidation / Move projects for over 30 Hedge Fund clients• Devices supported/configured/installed include Cisco PIX/ASA, Cisco SMB, Cisco L2/L3 routing/switching , Cisco Call Manger Express, Juniper FW/SG, Sonicwall, HP Procurve, Brocade, Foundry, Fortinet, Riverbed, Ciena Fiber, Cymtec IDS and Web Filtering• Maintain Monitoring System(s) which supports ALL Cliental PRTG & SiteScope• Developed knowledge and usage for MPLS over BGP, i/eBGP and EIGRP were the main protocols enforced

Manage North American network consisting of 15 remote sites for 3500 users.Responsible for performance monitoring, escalations and tactical solutions.Primary contact for configuring and installing all Cisco hardware including WAPs for New York City.Liaison for all interconnecting offices in Asia, Europe and South America.Designed and managed network upgrades and data center consolidation projects for 10 satellite offices during final year of SONY BMG merger.Managed NA POP Redesign, Tipping Point, Juniper installations and NY Data Center consolidation projects.Device platforms supported include Cisco CAT-OS & IOS, 1700, 2500, 2600,2700,2800,2900, 3550, 3750, 4500, 6500-Series Router/Switches, Tipping Point IPS 50, 200E, 2400E Series, and Server 2003 (DHCP,SNMP,DHCP,SYS-Log and Solarwinds) BlueSocket WIFI IOS v5.4 - 6.5, MAC OS X, Linux-Ubuntu

Provided hands-on and call center desktop and server support for 1500 users in 15 offices.Escalation contact for Help Desk analysts and IT senior management.Mentor junior analysts on best practices and customer service.Managed desktop upgrades and migrations for New York City offices during SONY BMG merger.Managed numerous software upgrades projects without software deployment technology.Critical platforms included Windows XP, Microsoft Office XP, Active Directory, Exchange 2000, Symantec Ghost, Hummingbird remote access and SAP.Learned in-house developed order management and product distributions systems.

Supported 3500 user Concert database for divisions AT&T/BT.Averaged 90% first call resolution of software, hardware and network issues. Managed escalations from junior call center analysts and Help Desk Manager.Jr. Network Admin. for all Novell and NT accounts.Platforms included CSDSS (Clarify), Net-Ware, Extranet-Client, Strada-Services, MS Office for Windows 95/98Trained new technicians in technical and procedural issuesResponsible for PC Allocation includes sending, receiving and modifying new hardware, software, LAN accounts and E-mail request forms to be processed.

Supporting Robotic Computer Backup systems (Sylo)600,000 Backup disks on hand, average 3,500 daily.Scanning, placing and viewing tapes to be loaded and unloaded into the mainframe.Responsibilities also include tape storage and placement.