deal directly with customers either by telephone, electronically or face to Face inquiries; respond and resolve customer complaints; obtain and evaluate all relevant information to handle product and service inquiries; provide pricing and delivery information, ntain and update billing system, process payments, performed account reconciliations, review AR aging to assure compliance, prepare bank deposits, generate aging analysis, communicate with customers and assisted in month end process, perform customer verifications,set up new customer accounts,process orders, forms, applications and requests, organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource, manage customers' accounts, keep records of customer interactions and transactions record details of inquiries, comments and complaints, record details of actions taken, prepare and distribute customer activity reports, maintain customer databases, manage administration communicate and coordinate with internal departments, follow up on customer interactions, provide feedback on the efficiency of the customer service process. SAP Super User

Propane fireplace and hot tub sales and service. Duties included all daily operations of business, payroll, accounts receivable, accounts payable, quarterly and yearly taxes, ordering inventory, and billing. Sales, scheduling service and installations, site checks and all other functions of business with the exception of actual repairs, service and installation of the products.

maintain and update billing system, process payments, performed account reconciliations, review AR aging to assure compliance, prepare bank deposits, generate aging analysis, communicate with customers and assisted in month end process.

Production Manager assistant, provide all daily manufacturing reports to production manager, process payroll time sheets, collect any missing data needed for reports. 6