Jodi Costello Email and Phone Number

Manage benefit technology implementations, open enrollments and provide ongoing support for our clients that utilize technology to manage their benefits. Full implementation of benefit plan rules, details, ratesTest client sites to ensure proper functionalityOngoing maintenance of client site, including setting up annual open enrollments, Primary point contact for Electronic Data Interchange (EDI) issues and carrier discrepanciesHighly proficient with ADP's WFN Benefit Module, PlanSource, Ease, Employee Navigator , Rippling, SalesForce, BeneTrac, Ascentis, ClearBenefits, MS Excel/Word

Administering health and welfare benefit programs including advising employees on the interpretation of benefit policies, programs and procedures for EPIC benefits clients. In coordination with the benefits eligibility system provider (BeneTrac, Ascentis, Benefits Junction, ADP), manage the benefits implementation process from start through completion for EPIC benefits clientele. Test employer group's benefits eligibility site to ensure employer group is set up in accordance to required account structure Resolve employer group data discrepancies and validation report errorsProvide training to clients on benefits system through webinars as well as in person contact.Ongoing Maintenance of group benefit eligibility system to ensure the continued smooth operation and make updates where applicable.Liaison between client and contracted vendors to ensure continued efficiencies. Hold vendors accountable where applicable and structure meetings where improvement or process change is needed. Consult with Producers and Sr. Account Managers on BenAdmin solutions for clients.Provide key support to client Human Resources and payroll departments as requiredAssure compliance with applicable regulatory provisions, including COBRA and HIPAAProvide assistance internally to benefits team and externally to employees, employers, and COBRA plan participants relative to benefit plan information, Federal and State COBRA laws/regulations, funding and payments. Oversee resolution of any billing, auditing and/or eligibility problemsProvide leadership to the Benefits Administration Center staff; Mentor, coach and train co-workers

Oversee Post Close department consisting of quality control underwriters, credit analysts, loan auditors, shipping/receiving and copy/scanning clerksIdentify and take corrective action for loans where they do not meet established guidelines.Work closely with senior executive management groups exchanging vital information with regard to loan detailMake recommendations for improving internal controls and effectiveness of internal business practicesActed as branch recruiter during start-up phase of company, sourced resumes for internal staffing needsConduct annual reviews, hiring, terminations, and various other personnel related dutiesDeal with and resolve confidentially, employee conflicts as well as act as a liaison between our off-site Human Resources executive explaining employee benefits. FMLA and company policy

Placed candidates from entry level positions to executive managementHandled weekly payroll, collections, sales, generated contracts, handle workmen’s Developed payroll spreadsheet for companywide usage for all divisionsTrained incoming recruiters and sales personnelDeveloped monthly forecasts and goals to present to board of directorsPrepared employee files with compliance to state and federal regulationsOversaw compliance with vendor regulationsCandidate back ground screening, including verifying educational degrees, credit checking, criminal back ground searches and checking references. Notify candidates not selectedMaintaining personnel files, including the filing of performance appraisals, disciplinary documentation, payroll and personnel action forms.