Specialty Sales Assistant Store Manager
Specialty Sales Assistant Store Manager (June 2004-June 2006) Main responsibilities include daily coaching and training of associates in regards to their sales and customer service. Responsible for the hiring, retention and performance appraisal of direct reports. Daily activities include tracking of sales for individual associates and communication with the Store Manager and Regional Management. Additional activities include directly working with customers, vendors, and installers to resolve issues and build relationships. Number of direct reports is approximately 25-30, including 4 intermediary department managers. Department Supervisor (March 2001-June 2004) Main responsibilities included ensuring a high level of customer service, maintaining merchandise, controlling inventory levels, preventing shrink, and daily coaching and training of associates. Responsible for daily communications and performance appraisals of direct reports. Daily activities included providing direct customer service and communicating information from upper management to associates. Additional activities included merchandising moves and preparing reports and plans for management perusal/ approval. Number of direct reports varied based on the department, least was 15 and the most was 55. Cashier/ Head Cashier (December 1999-March 2001) Main responsibilities included maintaining customer flow through the front end to ensure customer service level. Daily activities included processing transactions for customers and working reports as delegated by the department supervisor. As a head cashier, number of direct reports varied based on the shift, typically 10-15.
