Jodi Knickle Email & Phone Number

Whitchurch-Stouffville, ON, CA

Whitchurch-Stouffville, Ontario, Canada

Responsible for working with internal and external stakeholders to deliver value to Portfolio+ customers. Responsible for meeting scope, schedule, and budget requirements for planned project work as well as Customer Satisfaction metrics for projects and planned customer engagements. Providing Service Request performance and financial reporting to internal.

Stouffville

• Manage project implementations of CMiC’s Oracle based ERP Software to North America’s largest Architectural, Engineering, and Construction firms.
• Oversee the implementation team comprised of numerous individuals from various departments for each engagement.
• Maintain communications, resolve issues, produce status reports, control cost and schedule for the client and CMiC.
• Strategize and administer industry best practices to benefit the client on each implementation.
• Maintain positive client relations post implementation.
• Typical implementation time frames range from 10 – 18 months and cost upwards of $1 million.

* Responsible for implementing a training program for all new hires in the support department. * Implemented a Platinum Customer Support Program for CMiC's highest profile clients.* Responsible for continual assessment and improvement of customer's satisfaction level.* Conduct periodic formal customer satisfaction surveys and compile results to support.

* Manage development, programming, and support needs of assigned clients. * Responsibilities include reviewing, understanding, testing and ultimately resolving all client software issues * Inform Product Leaders when uncompleted issues have past their assigned programming date.* Ensure that issue are scheduled and completed in a timely matter.* Install.

* Coordinate with sales representatives to develop sales material.* Assist sales representatives with marketing and advertising material for trade shows and other events.* Track and forward sales leads to appropriate distributors.* Maintain company's sales database.* Coordinate all aspects of tradeshows, and company events.* Maintain company's web site.*.

* Manage from 40 to 100 temporary employees on a daily basis.* Administer weekly payroll using TAP system.* Produce daily reports and perform administration duties.* Dealing with labour relations.* File WSIB claims when required.* Review health and safety orientation with all new applicants.* Interview new applicants and check references.* Fill open job.

* Administer weekly payroll using Office Automation 2000.* Daily Administration Duties.* Greet and assist clients and applicants.* Interview temporary and full time applicants.* Job placements; fill open job orders with qualified applicants.* Make reference call on all applicants.