Jodi Knickle Email & Phone Number

Whitchurch-Stouffville, On, Ca

Whitchurch-Stouffville, Ontario, Canada

Responsible for working with internal and external stakeholders to deliver value to Portfolio+ customers. Responsible for meeting scope, schedule, and budget requirements for planned project work as well as Customer Satisfaction metrics for projects and planned customer engagements. Providing Service Request performance and financial reporting to internal teams. Collaborate with internal stakeholders, to develop, grow, and promote the Portfolio+ products and services. Contribute to the development and implementation of internal strategies.

Stouffville

• Manage project implementations of CMiC’s Oracle based ERP Software to North America’s largest Architectural, Engineering, and Construction firms.•Oversee the implementation team comprised of numerous individuals from various departments for each engagement.•Maintain communications, resolve issues, produce status reports, control cost and schedule for the client and CMiC.• Strategize and administer industry best practices to benefit the client on each implementation. • Maintain positive client relations post implementation.• Typical implementation time frames range from 10 – 18 months and cost upwards of $1 million.•Notable ac complishments to date include: Successful implementation of one of CMiC’s largest clients Continually exceed utilization expectations and billing targets

* Responsible for implementing a training program for all new hires in the support department. * Implemented a Platinum Customer Support Program for CMiC's highest profile clients.* Responsible for continual assessment and improvement of customer's satisfaction level.* Conduct periodic formal customer satisfaction surveys and compile results to support trend analysis reporting.* Perform client site visits to maintain and build customer relationships.* Coordinated reference call and site visits for the sales department.* Manage and implement the content and the on-going enhancements of the Customer Service Portal, the CMiC Issues Database and the Customer Collaboration tools.* Serve as the official liaison to the CMiC User Group.* Coordinate Web Seminars to introduce customers to new products and services.* Assist with the planning and organization of the Annual User Conference.* Coordinate all aspects of customer appreciation events.

* Manage development, programming, and support needs of assigned clients. * Responsibilities include reviewing, understanding, testing and ultimately resolving all client software issues * Inform Product Leaders when uncompleted issues have past their assigned programming date.* Ensure that issue are scheduled and completed in a timely matter.* Install program fixes in accordance with transfer protocols developed internally and in conjunction with clients. * Coordinate program fixes for DBA Service Agreement clients and instruct the Technical Department for installation * Interact internally with other departments in issue resolution.* Provide Client Relations Manager with regular updates concerning client emergencies, pressing concerns, dissatisfaction.* Maintain customer contact, log in, database and transfer protocol information in the Business Partner master for each assigned client.* Send Monthly User Response Required report to customers and follow up on returned responses.

* Coordinate with sales representatives to develop sales material.* Assist sales representatives with marketing and advertising material for trade shows and other events.* Track and forward sales leads to appropriate distributors.* Maintain company's sales database.* Coordinate all aspects of tradeshows, and company events.* Maintain company's web site.* Research trade magazines for most effective advertising.* Coordinate with design studio's to create effective marketing & sales material.* Create and distribute mailers to increase company awareness.* Manage special projects as they arise or as assigned.Specialist- On- site

* Manage from 40 to 100 temporary employees on a daily basis.* Administer weekly payroll using TAP system.* Produce daily reports and perform administration duties.* Dealing with labour relations.* File WSIB claims when required.* Review health and safety orientation with all new applicants.* Interview new applicants and check references.* Fill open job orders with qualified candidates.

* Administer weekly payroll using Office Automation 2000.* Daily Administration Duties.* Greet and assist clients and applicants.* Interview temporary and full time applicants.* Job placements; fill open job orders with qualified applicants.* Make reference call on all applicants.