Jodi Maticke Email & Phone Number

Windsor Locks, Connecticut, United States

Supported all Business Units across the company from a central perspective to support global aftermarket customer and technical services. Responsible for Technical Publications Customer Portal design guidance and enhancement identification, including driving solutions to exceed customer expectations. Served dual role of central Aftermarket Program Manager, owning overall Entry Into Service program performance for aircraft OEMs in China and Russia.• Directed team of 25 Technical Publications professionals supporting 14K users world-wide to exceed customer expectations.• Increased customer response time by 70% with creation of employee and customer metrics and reporting.• Met Improvement Targets at 100% to plan by steering Policy Deployment activities to meet department yearly objectives.• Championed at least 2 per year Process Improvement initiatives to implementation, resulting in reducing process lead time by at least 20%.

Windsor Locks, Connecticut, United States

Managed Technical Publications website and administration team for the Power and Controls group. Ensured Global Trade compliance and contractual obligations for published technical data. Functioned as Project lead on the development of and migration to a single Developed Technical Publications Portal, creating all operating procedures, provided training, and managed overall Technical Publications Portal administration.• Integrated 8 product lines to newly developed Customer Portal from legacy online and manual systems.• Achieved average $1M annual sales in purchase order, pricing and quote development for Technical Publications and engineering services.• Established process to achieve 95% quality improvement in Action Item Entry turn-backs. • Accomplished 100% compliance to Global Trade requirements for Technical Publications, including implementing Military Technical Publication distribution process.• Ensured 100% pass rate for Quality Management System audits by creating and maintaining all required standard work for the Technical Publications website administration.• Conducted all 'Achieving Competitive Excellence' (ACE) process improvement activities for team to maintain 100% compliance with Silver rating.• Identified gap in military publication distribution and developed process to close to meet contractual obligations.

Windsor Locks, Connecticut, United States

Team member on the ground floor of developing a reliability tracking system and reporting tool used company wide. Provided design recommendations and requirements to enhancements. Responsible for reliability data quality, reporting and training. Developed and managed sub-tier supplier shop findings submittal process tracked quality and performance.• Improved OEM Reliability Data acceptance by 80 % as a key member of industry collaboration group initiated by The Boeing Company and Airbus Industrie.+• Strengthened Repair Shop Finding Data percent complete by 75% through standardization of data entry and collaboration with repair facility.• Implemented Supplier Management tracking process, improving supplier participation by 50%.• Attained 100% compliance for constructed sub-tier supplier shop findings submittal process, meeting aircraft OEM program requirements. • Succeeded in 100% to plan for creating and conducting training for all new reliability system administrators and reporting system users.• Led all 'Achieving Competitive Excellence' (ACE) process improvement activities for team to sustain 100% compliance with Gold rating.

Certificate, Project Management

Master Of Business Administration - Mba, Mba

Bachelor'S Degree, Business Administration And Management, General