Sales & Marketing or Operations Leadership capacity where I can share my passion for excellence in business development, account management, operations leadership and provision of an astounding customer experience!

Drove utilization of company products by educating Account Reps on product features and competitive advantage. Maintained consistency in service, responsiveness, and follow-up to optimize client satisfaction and revenue growth. Sales & Marketing Functions:* Nurtured existing account base with effective selling and promotional strategies.* Evaluated employee progress while identifying areas for additional coaching. Tracked sales performance, and customer relations levels to ensure optimal account retention and growth.* Stayed current on industry trends and participated in professional development opportunities to strengthen product and service knowledge. Shared product knowledge and sales best practices with Account Managers.* Increased retention by maintaining relationships with high-profile clients and effectively managing service issues.Sales Results:* Designed protocol for 91 branch employees to sell Arms Suite of products and services.* Grew uptake to 52% from 21%, doubling score in GTA and positioning my group as 4th in the corporation.* Placed in the top 10 at or above in terms of corporate sales for the last 12 months.

Acted as “Business Owner” or General Manager for six stores (revenue approx. $1M/month per store) encompassing all activities from store opening to resource management, business development, customer experience & operations excellence, and ultimately, overall area financial results attainment.Penetrated new markets by investigating competitors’ products, services and market position. Managed unionized workforce of 100 people. Supervised business functions encompassing staff recruitment, customer retention and financial accountability for the five stores in my area.Key Sales Functions & Accomplishments:* Effectively spearheaded sales meetings with prospective clients on their transportation needs.* Attained sales levels in excess of forecast through improved customer service experience and prompt resolution of customer complaints.* Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring.* Revitalized under-performing teams; transformed profitability and productivity through targeted training.* Part of the "Women In Leadership" and mentorship program Sales Results:** Drove fleet growth of 17% in 2018 and #1 in Toronto Group in 2013.** Achieved 83% Customer Retention 2017 and 85.2% Employee Retention 2017** Managed team resulting in three stores winning Exceptional Achievement Awards in 2015, 2017 and 2018⎫ Led area to place 6th in Canada for FY 2017⎫ Positioned Enterprise to attain 23% Airport Market share in 2011.⎫ Part of the first management team during the first work stoppage in company history.

Penetrated new markets by investigating competitors ‘products and services and market positionSpearheaded sales meetings with prospective clients on their transportation needs. Promoted positive sales over forecast customer service experiences by promptly resolving conflicts.* Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring.* Revitalized under performing teams and transformed profitability/productivity through training.* Supervised business functions, employee staffing, customer retention and financial accountability for the 5 stores in my area.* Managed unionized work force of 100 people* Part of the "Women In Leadership" and mentor program

Penetrated new markets by investigating competitors’ products, services and market position. Managed unionized workforce of 100 people. Supervised business functions encompassing staff recruitment, customer retention and financial accountability for the five stores in my area.Key Sales Functions & Accomplishments: Effectively spearheaded sales meetings with prospective clients on their transportation needs. Attained sales levels in excess of forecast through improved customer service experience and prompt resolution of customer complaints. Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring. Revitalized under-performing teams; transformed profitability and productivity through targeted training. Part of the "Women In Leadership" and mentorship program

Developed creative sales and marketing strategies to enable sales team to reach targets. Created presentation materials for sales, customer relations and management. Supervised and trained 50 employees on successful selling techniques. Grew existing account base with effective selling/promotional strategies to maximize revenue potential.